Audi San Diego - Service Center

Very poor service for the price Paid over $1500 for brake work on the front two only. It seemed overpriced but went with it anyway. Now brakes are squealing crazy even after over a Paid over $1500 for brake work on the front two only. It seemed overpriced but went with it anyway. Now brakes are squealing crazy even after over a month of use. Followed break-in procedure as well as wen through multiple phases of brake cleaning. But no luck. Very frustrating to see an over priced brake work which was done poorly. Other Audi dealers also agreed on the steep price I was charged with. Regarding the suspension noise I complained, it was very audible but Audi SD marked it as no repro. Took it to the another dealership and they confirmed the noise on the same day I dropped it off. They figured it out and it was a defect in the rear left shock. Got it replaced under warranty and noise is not heard any more. On the day of drop off (scheduled drop off), there's no line but bunch of people waiting in random locations. Advisers randomly pick a customer to their desk asking "who was here first". A person who came after me was handled prior to my turn. On the day of car pick up, again took forever to talk to an adviser. Once I paid for the brake work, I had to wait for 20 minutes for my car to arrive. The delay they said was due to the car wash even though I called 30 minutes prior to the pick up. Once my car arrived, the car was not completely dried, and when I turned on the ignition, the check engine light came on. Turns out the gas cap was open. Overall, very poor experience and would never recommend Audi SD. Multiple colleagues at Qualcomm seems to agree as well when I shared my experience. More

Great Experience Being new to California, passing smog for my Q5 became an issue. Nacho and the team at Audi San Diego helped me with this rask and went beyond my expe Being new to California, passing smog for my Q5 became an issue. Nacho and the team at Audi San Diego helped me with this rask and went beyond my expectation. Keep up the great work! More

Oil check Jerald was totally awesome as usual. Took car in to check for low oil and it was taken care of very quickly. Thanks Jerald for your help! Jerald was totally awesome as usual. Took car in to check for low oil and it was taken care of very quickly. Thanks Jerald for your help! More

My recent experience with Audi San Diego Audi San Diego helped me resolve my problem expertly and quickly and Jerald was really helpful and experienced in solving my problem. The easy communi Audi San Diego helped me resolve my problem expertly and quickly and Jerald was really helpful and experienced in solving my problem. The easy communication via text and phone were A+! More

Service with a smile I have loved working with Audi and can't say enough about "my" service guy, Nacho! (Aka Horacio Mireles) He always goes the extra mile to take care of I have loved working with Audi and can't say enough about "my" service guy, Nacho! (Aka Horacio Mireles) He always goes the extra mile to take care of me and my Q7. Getting my car serviced is easy and stress free and most of that is because of Nacho. More

Excellent Service Recalled items and the 30,000 mile service were successfully addressed. I received excellent service and was provided with a very nice loaner car. Tha Recalled items and the 30,000 mile service were successfully addressed. I received excellent service and was provided with a very nice loaner car. Thank you. More

AmaIng customer service Jerald helped me with every issue I had with my car and was extremely nice and amazing to work with. Really enjoyed my visit to Audi San Diego. Fadi a Jerald helped me with every issue I had with my car and was extremely nice and amazing to work with. Really enjoyed my visit to Audi San Diego. Fadi and Nabi from sales also were amazing and really helped me a lot. More

friendly and honest It was different experience for me to see friendly, respectful, and honest staff here. I got my A4 here and I am very satisfied with level of service It was different experience for me to see friendly, respectful, and honest staff here. I got my A4 here and I am very satisfied with level of service and support. More

Service Was not notified when car service was complete I had to go ask and it was ready. The waiting area facility was very clean and comfortable. Was not notified when car service was complete I had to go ask and it was ready. The waiting area facility was very clean and comfortable. More

Makes you want to buy a Lexus The facts: Made an appointment for 0800 Friday for 20000 mi service plus reset of tire pressure warning light and right rear door interior handle mal The facts: Made an appointment for 0800 Friday for 20000 mi service plus reset of tire pressure warning light and right rear door interior handle malfunction. Was told that our car would be assigned to a tech sometime the following week. We had asked for a loaner car when we made our initial appointment. We were told that we were on a list of 10 patrons waiting for a loaner car and that there was NO way to know when one would be available. While our service writer, Manny was without fault in this, and was friendly and appropriate in every way, the management of the service department was simply UNACCEPTABLE. They should not make appointments where the expectation is that a service technician would be working on our car subsequent to our appointment and there are no such technicians available. By the way in 10 years of owning our Lexus RX400h, our service in Reno, NV, Portland OR, Beverly Hills and Santa Monica was always exactly as expected. More