Audi San Diego - Service Center

Great sales team We was not in the market for a new car. My son just purchased a Q5 and needed to have a roof rack installed. My wife and I went with him that’s when We was not in the market for a new car. My son just purchased a Q5 and needed to have a roof rack installed. My wife and I went with him that’s when we met Mario. We saw the e-Tron and test drove it. We fell in love with the car. We really wanted the car so Mario worked his magic and was able to work the deal within our budget. Awesome job. More

Great customer service I had a battery problem and had to bring in the car without appointment on a Saturday. Nacho provided great customer service and regular updates thro I had a battery problem and had to bring in the car without appointment on a Saturday. Nacho provided great customer service and regular updates throughout the entire process! More

Friendly, expert caring service. I really appreciate the service I received from Damien. He was very polite and thoughtful and I drove away feeling that I was in good hands. I really appreciate the service I received from Damien. He was very polite and thoughtful and I drove away feeling that I was in good hands. More

Simply PERFECT! We have been to Audi of San Diego a few times over the past 5 years, and our Service Advisor George is always on top of "IT"! Thank you George! We have been to Audi of San Diego a few times over the past 5 years, and our Service Advisor George is always on top of "IT"! Thank you George! More

Jerald was awesome Friendly and professional Answered my email promptly Very nice guy and excellent customer service The place is clean, offered water and fast pic Friendly and professional Answered my email promptly Very nice guy and excellent customer service The place is clean, offered water and fast pick up of loaner. Could not ask for more thank you Jerald More

Audi A8 Key Not Configured Advised that my Audi key wasn't configured. Told it'd been reconfigured.Once again Im locked out of my car miles away from home. Advised that my Audi key wasn't configured. Told it'd been reconfigured.Once again Im locked out of my car miles away from home. More

Absolutely NOT what would be expected from a luxury dealersh My car was with the shop for 2 weeks due to a part needed to be ordered from Germany?!? Then I go to pick up my car and there is another error light o My car was with the shop for 2 weeks due to a part needed to be ordered from Germany?!? Then I go to pick up my car and there is another error light on. Not sure why I was told to pick it up ? Lest the car for another 2 days. Come back to pick it up, start transferring my car seats back into my car and notice a large ding in my rear door. My car is black so I know every ding on my car well ( there were 3 total) my adviser is called out and he waves it off and says it’s not a big deal . Wow 😮 he then proceeds to walk around my car and inspect and say well you have lots anyways so it really dose not matter. I had 3 and now have 4 . Really?!? Then nonchalantly says we can take care of it next time you are in. I get in my car in shock. Start it up and what do you know, error light is still on! I’m livid at this point. Why would someone not drive the car before you call me to say it’s ready?!?! I tell the advisor I have to pick my special needs toddler up for therapy and I’m in a hurry . He tells me to wait 5 min will he takes it back to the shop. I wait 30 min and now it finally done. So total waste of and hour waiting to pick up my car. So so disappointed and angry at this service department. More

Manny is awesome! Unscheduled service but Manny fit me in, took care of me quick and was an awesome experience. The entire staff was great. Easy in, easy out. Unscheduled service but Manny fit me in, took care of me quick and was an awesome experience. The entire staff was great. Easy in, easy out. More

Great service and knowledgeable staff I have serviced both my vehicles with Horacio multiple times and his professionalism and courteousness has always been consistent. I value his opinio I have serviced both my vehicles with Horacio multiple times and his professionalism and courteousness has always been consistent. I value his opinion and will continue to keep servicing my vehicle with him until I buy another Audi in the near future. More

Nacho is great! My adviser Nacho is amazing! He is fast, courteous and knowledgeable. Nacho's positive attitude is something I look forward to and I always request My adviser Nacho is amazing! He is fast, courteous and knowledgeable. Nacho's positive attitude is something I look forward to and I always request him for my service. More