Audi San Diego - Service Center

Took way too long - no communication The service took 3 times as long as they said in the beginning - almost 2 weeks for a basic service and windshield replacement. We got a text that it The service took 3 times as long as they said in the beginning - almost 2 weeks for a basic service and windshield replacement. We got a text that it was done and when we go there the service was done but not the windshield. Then they just went quiet for about a week. It wasn't until we called back that they said they would get to the windshield the next day. This is not about any individual person, it's about the internal communication and process not working that impacted us. Manny did what he could. More

Jerald at Audi - 5 Stars Jerald has always provided us with excellent customer service for our entire family. He is attentive and goes the extra mile to ensure we are satisfie Jerald has always provided us with excellent customer service for our entire family. He is attentive and goes the extra mile to ensure we are satisfied with our service visits (finding a convenient appointment time, explaining the best course of action, staying after hours to finish up our paperwork and check us out, etc). Best service experience for our vehicle has been at Audi San Diego and specifically with Jerald, thanks!! More

Efficient Great experiences with the services here as well as checks performed. Although experienced a day delay due to high work volumes, satisfied with the at Great experiences with the services here as well as checks performed. Although experienced a day delay due to high work volumes, satisfied with the attitude of the employees who helped me. More

Damage to wheels Brought my car in to fix wheel damage and it came back with more damage. Made appt. for the next day and didn't have rental car at 7:30am?? Brought my car in to fix wheel damage and it came back with more damage. Made appt. for the next day and didn't have rental car at 7:30am?? More

Just short of Excellent Brought my car in for routine service. George Gushulak was my service advisor. He wrote up my work order to include the oil change and recall notic Brought my car in for routine service. George Gushulak was my service advisor. He wrote up my work order to include the oil change and recall notice I had come in about, and recommended some other items that this mechanically challenged senior would not have thought of. He gave me an approximate time when the work would be finished and when I returned I was pleased to find out that my car was ready as promised. My one complaint - before purchasing my Audi I did a lot of research on luxury autos. The Audi was universally praised as a leader in the class so I was disappointed with the appearance of discoloration on my car's bright window frame moldings that I was told at my service visit were not covered under warranty. More

Audi San Diego is Always a great Experience One of the reasons I continue to buy an Audi is because of the exceptional service and short wait times when receiving service on my vehicle. The pro One of the reasons I continue to buy an Audi is because of the exceptional service and short wait times when receiving service on my vehicle. The process is always hassle free and I am always treated great by the people that work there. More

Outstanding Service and Quality The team at Audi San Diego, particularly my service consultant Brett Van Gompel, consistently provide professional, accommodating, reliable and very c The team at Audi San Diego, particularly my service consultant Brett Van Gompel, consistently provide professional, accommodating, reliable and very competent service. I have been a customer of this dealership for over 15 years. I love Audi vehicles but honestly I partially stay with the brand because of the dependable and positive service experience my family and I have received over the years at Audi San Diego.. More

Service Damien is now my service representative and he is friendly, conscientious, and knowledgeable. What an improvement from the previous guy. I trust Damie Damien is now my service representative and he is friendly, conscientious, and knowledgeable. What an improvement from the previous guy. I trust Damien and hopefully, he will continue to work for Audi! More

Problem not fixed I took my car in for what I was told would be a 4 hour service. After six hours I had to call to follow up. Turned out the person servicing the car ha I took my car in for what I was told would be a 4 hour service. After six hours I had to call to follow up. Turned out the person servicing the car had to leave for an emergency understandable. The next day I received a call to tell me my car was ready around 230pm. I arrived around 330 and had to wait over an hour for the car. On top of that the next day while driving the car the same sound I was hearing, was once again noted. This is not a complaint regarding the service representative, it’s a complaint of the overall experience More

All good - service personal are great. Having the service performed was very smooth and the personnel are great. My only issue with switching from Audi Escondido is getting a loaner car. No Having the service performed was very smooth and the personnel are great. My only issue with switching from Audi Escondido is getting a loaner car. Note that I haven't had an issue, but loaners aren't guaranteed at Audi San Diego. They are provided on a first come basis, which can be a little unnerving. Also, they aren't handled by the service advisor, which results in waiting in a second queue. More