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Audi South Coast
Santa Ana, CA
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Audi South Coast
July 31, 2025
Audi South Coast is fantastic. Jerry, the Service Advisor I worked with the last 2 visits, has gone above and beyond to provide amazing service. He is professional and knowledgea Jerry, the Service Advisor I worked with the last 2 visits, has gone above and beyond to provide amazing service. He is professional and knowledgeable. Thus far I have also worked with Paul, Alexander and Moe, who have also been very professional. I highly recommend Audi South Coast! More
by Kiki.brown
Employees Worked With
Jerry Martinez
July 30, 2025
After my move back to SoCal from the east coast back in 2020 I needed to have my Q5 serviced so I drove to the nearest Audi Dealership (Audi South Coast). When I arrived no one came to greet me, I walked i 2020 I needed to have my Q5 serviced so I drove to the nearest Audi Dealership (Audi South Coast). When I arrived no one came to greet me, I walked into the service advisor area, not one person acknowledged my presence, said someone would be right with you, etc. I stood there for at least 5 minutes with not even a nod, so feeling as my business was unwanted I walked out ready to find the next Audi dealership when luckily “Jerry” walked around the corner and said with a big smile “Hi are you being helped”, I said no and told him I was just leaving and what had just occurred, he apologized and said let me take care of you and that has turned into me taking my car back to Jerry for “all” my service needs. He always goes out of his way to ensure I’m provided with excellent service and that my vehicle is well maintained. I would like to acknowledge that Audi South Coast Service Department has definitely stepped up their game, from the lot attendants, mechanics, service manager, etc.. I will continue having my vehicle serviced at So Coast as long as Jerry is my advisor. Thank you Delwyn Trent More
by delwyntrent
Employees Worked With
Jerry Martinez
July 30, 2025
Alexander Hamlin! Alexander Hamlin! Alexander Hamlin! My service writer. This man exemplifies the absolute highest level customer service excellence, automotive expert Alexander Hamlin! Alexander Hamlin! My service writer. This man exemplifies the absolute highest level customer service excellence, automotive expertise, and every finite detail of current available financing options, how best to maximize the benefit of financing my service, including navigating the online application, extending the term of repayment to reduce the monthly payment, calling the finance company directly to as an advocate for me, and need for a slightly reduced down payment so I could add an additional long overdue spark plug replacement to my oil change. My financial situation was close, but not strong enough to get done what I needed so Alexander worked up a revised itemization of charges, available discount coupons offered by Audi, plus an additional significant discount on my added service, presented to management, as my advocate Again, and got it approved, which lowered the total cost of services, and effectively making it possible for me to cover the total due amount and drive off with with my 2018 S5 running perfect again with full power restored, reliable, and ready pull down some WINS for Audi and Integrated Engineering Performance Tunes! I am completely loyal to Audi! Thank you Alexander! More
by Processing101
Employees Worked With
Alexander Hamlin
July 25, 2025
Alex in the service department was very kind, friendly, professional, and helpful. This was my first time at the Tustin location and he made the experience flawless. I would definitely recommend this loc professional, and helpful. This was my first time at the Tustin location and he made the experience flawless. I would definitely recommend this location and service advisor Alex! Thank you so much! More
by lizindiangirl
Employees Worked With
Alexander Hamlin
July 25, 2025
Always exceptional service at this Audi dealership. I actually bought my car from another dealership in OC but this one offers way better service so I always come here for service! From start to finish I actually bought my car from another dealership in OC but this one offers way better service so I always come here for service! From start to finish, the experience is smooth, professional, and genuinely pleasant. Special thanks to Alexander Hamlin—he is always knowledgeable, attentive, and goes above and beyond to ensure everything is handled perfectly. Highly recommend working with him if you're looking for top-tier service! More
by Alex R
Employees Worked With
Alexander Hamlin
July 21, 2025
Friendly, professional, reservations are available and easy to make, accommodation, informative, transparent. My A4 will only be serviced by Audi easy to make, accommodation, informative, transparent. My A4 will only be serviced by Audi More
by Jennifer
Employees Worked With
Denny and the assistant outside but I don’t remember his name
July 12, 2025
Audi South Coast got me in pretty quick to address a recall issue and completed the work within the estimated time frame. Eric was professional and respectful which I think is always a great way to work recall issue and completed the work within the estimated time frame. Eric was professional and respectful which I think is always a great way to work with your clients. Thank you More
by Hrsalgado
Employees Worked With
Eric Aguayo
