Audi St. Paul - Service Center

Excellent Service I worked with Ryan Thompson for my service experience. I had my car towed in due to the fact it was not drivable. The morning after it was towed in, R I worked with Ryan Thompson for my service experience. I had my car towed in due to the fact it was not drivable. The morning after it was towed in, Ryan followed up with me promplty and informed me they could start working on my vehicle that day. I was very satisfied with my experience and would definitely bring my car back for servicing with Ryan and the Audi St Paul service team. More

2013 Q7 Service As always, excellent service. Savanah is always so helpful and courteous. My loaner was clean and my Q7 was returned as expected. Thanks again for the As always, excellent service. Savanah is always so helpful and courteous. My loaner was clean and my Q7 was returned as expected. Thanks again for the prompt repairs. More

Timely and Good Early morning appointment for 50 thousand plus maintenance. Very quick and efficient service. Finished on time, Comfortable waiting spot with good wi Early morning appointment for 50 thousand plus maintenance. Very quick and efficient service. Finished on time, Comfortable waiting spot with good wi fi service. Good overall experience. More

Easy to make app't It was easy to make app't and the work required was done promptly. Good job Brian Bernstetter. Good comp wash job, too! Nice coffee and snacks, as It was easy to make app't and the work required was done promptly. Good job Brian Bernstetter. Good comp wash job, too! Nice coffee and snacks, as well. More

15,000 mile service well done Brian Bernstetter did an outstanding job on our latest service! We will continue to have our car serviced at Audi of St Paul. Thank you! Brian Bernstetter did an outstanding job on our latest service! We will continue to have our car serviced at Audi of St Paul. Thank you! More

Ryan --Yes; Others--Maybe I think highly of my Service Rep, Ryan Thompson. He strives to make things right for me. I have serviced my 3 Audis purchased there since 1996 and Rya I think highly of my Service Rep, Ryan Thompson. He strives to make things right for me. I have serviced my 3 Audis purchased there since 1996 and Ryan is aware of that. He rightfully understands the value of a long-term client. He appreciates my business and I appreciate that about him. However, my satisfaction does not extend to other areas of their operation such as Marketing. For most of those 19 years, I regularly and periodically would receive coupons via USPS, and then later via email, to be used to defray the cost of service. They would be for items like 10% off any repair, or $50 off a complete detail, $50 off new tires, etc. The last coupons I received were in September 2014. Ryan tried several times to get me back on the list; was told i was-----but I don't receive anything. Emails are not coming nor are they going to junk file nor do i receive anything via USPS. I also have tried corresponding myself. One guy i corresponded with last summer stated he would send the next batch of coupons out to me now that he had my email address and then follow up with me to be certain I received them. Result: No coupons received and no follow up call. Last week after my A4 was in for the 35,000 mile service, I decided I'd had enough of their incompetence and I went online looking for a "contact us" link and wrote a note to the parent company. A week later, no one has had the courtesy to even acknowledge receipt of my correspondence. Next step: email to David Ydstie, Service Manager. More

A3, my new sweet ride I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice that the window trim on the passenger's side was a bit scratched. I was told about it and delighted to hear they would replace it. Sure enough, the replacement made and a loaner given. Wow. So glad I jumped from VW to Audi. Chrisette, Tammy, Raven and John made the process smooth and painless. Trust me, getting a loaner from Weatside, where I had previously purchased 5 VWs was like pulling teeth. Excellent customer service at Audi St Paul! More

Unethical service experience I experienced a multitude of issues while taking my vehicle in to be serviced here, I could write a novel about it but I will try to be short. The num I experienced a multitude of issues while taking my vehicle in to be serviced here, I could write a novel about it but I will try to be short. The numerous times I had my car in here was far and away the worst and most unethical service experience I ever had. Almost every time I brought my car in to be serviced some random thing would immediately go wrong when picking it up. It's an older car with 110,000 miles so some things are expected but when it happens 4-5 times in a row it stops being just a coincidence. Some quick examples: I got an oil leak fixed and they forgot to put a part back under the hood, it was very obvious for me to notice it was not replaced. They later admitted that the mechanic broke it on accident and threw it away. They replaced the part but the point is that they tried to hide it hoping I wouldn't notice. Btw, the oil leak was not fixed and I had to take it somewhere else to get it properly repaired. To eventually fix the oil leak they quoted me at approx. $1200 to fix the valve cover. After taking it to another auto shop they changed me just $350 to identical work. I needed a headlight bulb replaced, they quoted me on the bulb but told me it would cost an extra $100 or so (Not sure of exact price or issue) because the socket or something was rusted or something. I took it to the other mechanic that fixed the oil leak and they charged me a flat $40 and said the socket was fine and the bulb will function well. Not a huge saving, but it shows that Audi St. Paul will try to squeeze every dime out of you on top of their premium prices. They will NEVER provide you with a less costly alternative to your problem. They will quote you on the most expensive fix possible and that is it. One day after I picked up my car after one of these quotes my convertible top malfunctioned and froze half way while retracting, it has never done this before in the hundreds of times I've used it. I took it in to have them look at it and said the convertible motor is broken and it will cost roughly $2000 to fix. That sounded outrageous so I did some research and learned you could do a manual reset. I asked them if they tried that and they did not, I asked them to try it and it reset the top and the top has worked fine ever since without spending $2000 on a motor replacement. The point is they did not even attempt the manual reset or even present it as an option. They quoted me $2000 and asked me yes or no if I want to proceed. While they aren't doing anything unlawful I find this kind of practice to be highly unethical. To wrap it up, these were just a couple examples, there are 3-4 more stories of equal lack of confidence that I can post about another time. It is in your best interest to find another place to replace your car. Also, there is an abundance of 5 star reviews on here because they use a 'review funnel.' They send out an email to clients after their service, the link they provide sends you to a review site if you have a positive review but it sends you back to a dealership email for negative reviews. This practice is not against online review regulations but can be seen as an unethical practice in the digital marketing world. But at least they stay consistent with their unethical practices. More

2010 Audi A5 Oil usage service/class action suite We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday n We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday night and no one from Audi Service has even returned our call. VERY DISAPPOINTED. More

140,000 Mile check on my 2001 A6 I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This time, Ryan was available to help me. As always, my car was cared for efficiently, professionally, and respectfully. I think of Ryan and Brian as my friends. They are always very upfront with me about what needs to be done on my car immediately, and where I can perhaps wait a bit to do a repair to help me financially. They listen to my concerns carefully, inform me about any problems, in detail, and I trust them because over the years they have earned my trust. It is very reassuring, I think especially for a woman, who may not be as knowledgable about cars in general, to feel so respected. I can bring my car in via appointment, or on the spur of the moment, and I always get GREAT service! I also always drive away having my car clean, inside and out, and drinking a Cappuccino. How nice is that! At times, I consider purchasing a new Audi. I have had conversations with Jen Brown. She is never pushy, always helpful, very pleasant to talk to, and I would trust her with my next purchase. I look forward to that, at some point. Also. the St. Paul Audi dealership is always clean and comfortable, if I nee to wait. Everyone is very pleasant and professional. When I have need for a rental car, I always have a beautiful, nearly new Audi to drive, at no cost, and filled with gas. I don't know what else I could ask for. I love my Audi, and I love Audi St. Paul. Thank you Ryan, Brian, and Jen and the entire team at St. Paul Audi for your amazing service! More