Audi Stratham

Audi Stratham New Hampshire - Bad Experience w/Service Dept The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when property has been damaged while in their care. I've had both a set of Audi OEM and after market wheels damaged by them. While it's unclear whether the service or recon department is to blame (they each pointed fingers at the other), Audi Stratham didn't want to help. They finally agreed to pay to have the after market wheels repaired only because one of their service representatives was a witness to the before and after condition. Because I did not have a witness from their shop to confirm the before condition of the OEMs, they refused to repair them or help in anyway. The OEMs had been in their winter storage facility for about 5 months. When they were put back on the car for Spring, they were filthy; they had been stored without cleaning them first. I asked they clean them before leaving, which they agreed to do. After waiting over an hour...they returned the car and all looked ok until about 24 hours later when the shiny product they coated the wheels with dried and you could see permanent water spots on each now completely lack luster wheel. The finish had been eaten away and spots left due to the incorrect use of acid during cleaning. I had this verified by a wheel specialist and revisited the situation with Audi Stratham. They said it was not their fault, insisted it was their recon shop and refused to get involved. I did meet with the recon manager. He was extremely nice and while he did not agree this was his shop's fault, he offered to try and resolve the situation by repainting the wheels himself at no cost to me. After talking to Audi Customer Service, who also refused to get involved, I verified that if I had them painted by an unauthorized source it would devalue the vehicle for trade-in and eliminate the chances for the car to be re-cpo'd. Needless to say I did not go this route and had them professionally repaired at my own expense. More

Just great! Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far More

Very well trained in Customer Service This was by far the best experience I have ever received in buying a car. Rob Quellette was very helpful in giving info about the Q5. I must have call This was by far the best experience I have ever received in buying a car. Rob Quellette was very helpful in giving info about the Q5. I must have called a dozen times during and after the sale for info.(instead of reading the manual) he knows his cars. What an asset to your company. Sales Mgr Bob, Alex, and Eric ,very professional. More

purchase This is my second car purchased. I used the same salesman Mike Lewis on both sales. Mike was very helpful and friendly. I recommend him to any one in This is my second car purchased. I used the same salesman Mike Lewis on both sales. Mike was very helpful and friendly. I recommend him to any one in the market to purchase a new or used vehicle. to used Mr. Lewis. More

Thanks you!! A big thanks to Robert Oullette and Audi Porsch Stratham for the best buying experience with our new Audi Q5. Would recommend this dealership highly. A big thanks to Robert Oullette and Audi Porsch Stratham for the best buying experience with our new Audi Q5. Would recommend this dealership highly. More

Fuel pump problem after warranty just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was w just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was wonderful More

Recently purchased CPO SQ5 - excellent experience I recently went to this dealership to check out a low mileage CPO Audi SQ5. The individuals I dealt with (in particular Robert Oullette) were excelle I recently went to this dealership to check out a low mileage CPO Audi SQ5. The individuals I dealt with (in particular Robert Oullette) were excellent - very helpful and knowledgeable. The negotiation itself was very reasonable (one of the best car buying experiences I have had). The finance manager found a very good financing rate (going outside of Audi financing). Robert went so far as to deliver the vehicle to my house the next day (~40 miles away) rather than having me wait or come back for it. Overall - excellent service! I would much rather come here than go to the Audi dealership near my home. More

amazing experience I came in to purchase a new Audi Q5. I was looking for a specific model with specific options and colors. Robert Ouellette was my salesperson. He w I came in to purchase a new Audi Q5. I was looking for a specific model with specific options and colors. Robert Ouellette was my salesperson. He was knowledgable, patient and instantly made me feel at ease which is not easy when purchasing a new car. Robert took the time to let us drive multiple models and explain all the features of this amazing car. While the dealership did not have the specific car on stock that I was looking for they were able to locate exactly the car I wanted. They negotiation was painless and the deal was easily agreed upon. The car arrived shortly after we arranged a deal. Robert was wonderful with the delivery of my new car and has made himself available a few times since delivery to answer my questions. I have purchased many luxury cars and hands down this had been the best experience yet. I would recommend Robert to anyone looking for a new car. More

Don't usually take the time to write reviews Robert Ouellette and Audi Stratham were truly amazing! I have been a Saab owner for over 30 years, my 1999 Saab wagon with 225,000 miles had just died Robert Ouellette and Audi Stratham were truly amazing! I have been a Saab owner for over 30 years, my 1999 Saab wagon with 225,000 miles had just died and I needed a new car. I was the original owner so it was hard to replace a car I had for 16 years. I had been to a few other dealerships to test different cars but when I walked into Audi Stratham, met Robert and drove the Audi allroad I knew I was in the right place. The bar was always pretty low when it came to shopping for cars. Not any more! Thank you! More

sales Aleks Aleks was great to work with. He was very informative about the cars. He asked questions to help find the perfect car for me. Great customer service! Aleks was great to work with. He was very informative about the cars. He asked questions to help find the perfect car for me. Great customer service! Reviewed all the technology and was a delight to work with. I am very happy with purchasing my Audi with Aleks. Eric was great to work with as well, he did my paperwork and was very patient as I had my 6 yr old daughter with me. Aleks and Eric are a great team! More