Audi Stuart

Audi service, especially Mike Smith, team is very professional, helpful ,and patient. You can rely on their integrity therefore what they tell you. They are a Great group to work with. professional, helpful ,and patient. You can rely on their integrity therefore what they tell you. They are a Great group to work with. More

I was expecting an exceptional customer service experience from a luxury brand like Audi, unfortunately it didn’t happened. Firstly, the salesman made promises during the buying process that he experience from a luxury brand like Audi, unfortunately it didn’t happened. Firstly, the salesman made promises during the buying process that he didn’t delivered. The car was a birthday present for my wife and I asked if a red bow could be put on the car from the beginning of the purchasing process. I was told from the salesman that he would make it happen. Throughout the entire buying process I was told multiple times that he would try to make it happen. I was very disappointed when I received the car and there was no red bow on the car. I reached out to the salesman and was told the bow cost $80. At no point during the purchasing process the salesman told me I would have to pay for the bow. If it was only $80 I would have paid for it myself. I wanted to create a specific moment for my wife for her birthday and the red bow would’ve been the icing on the cake. Presenting her the car without the red bow ruined the whole experience. Secondly, it took almost 3 weeks to close the deal and it should’ve been done quicker. We mailed the check overnight to the dealership. The check was marked as delivered on Monday but Audi Stuart dealership didn’t confirmed with us until Friday. They stated they didn’t have the key to get into an office to check if the cashiers check has arrived. Lastly, my wife’s information on the paperwork was incorrect so I provided detail information to the finance person through email, I assumed he would’ve correct the information and he didn’t. I was planning to purchase another car for my mother for Christmas, I know I would not be doing business with Audi Stuart due to their unprofessionalism and poor customer service. Please provide training for your staff and advise them not to make empty promises to clients. More

My service advisor, Andy, was very accommodating and was able to get my vehicle in for the needed repair quickly. My overall experience was excellent. able to get my vehicle in for the needed repair quickly. My overall experience was excellent. More

As always Audi Stuart was professional and did a great job servicing my vehicle. Their communication is wonderful, and I like the added bonus of a car wash when I have my car serviced. Thank you. job servicing my vehicle. Their communication is wonderful, and I like the added bonus of a car wash when I have my car serviced. Thank you. More

Audi of Stuart was originally recomended to me and to has been servicing my S4 since I bought it. The service and expertise is simply the best that I have encountered at any dealership. been servicing my S4 since I bought it. The service and expertise is simply the best that I have encountered at any dealership. More

Mss. Giraldo was a very pleasant, knowledgeable and professional saleswoman. It was a pleasure working with her and she’s definitely an asset to your company. professional saleswoman. It was a pleasure working with her and she’s definitely an asset to your company. More

Micheal in Service does an excellent job. Compared to Prestige Porche Audi in Lakewood Colorado your store is miles ahead, especially the amenities and appearance. Prestige Porche Audi in Lakewood Colorado your store is miles ahead, especially the amenities and appearance. More

Very professional & helped with tech stuff. Very knowledgeable &!explained the workings of my S 7 both inside & out..I was able to make the car work well when I left. knowledgeable &!explained the workings of my S 7 both inside & out..I was able to make the car work well when I left. More

I found my Q5 through online services and it put me to Audi Stuart. At first I was excited to purchase my new car but then it turned into a very frustrating experience. Trying to get someone to return m Audi Stuart. At first I was excited to purchase my new car but then it turned into a very frustrating experience. Trying to get someone to return my call after sending my money, I bought it with cash, started to feel absolutely ridiculous. My car needed to be brought down to me in Fort Lauderdale but no one seemed to care now that my money had been placed in their hands. The excuses started, "She is with a client." "He is busy." How long does it take to send me a text saying I cam busy and will call you in an hour. I was first told they would have my car to me by the end of the day, then I was informed, no sometime tomorrow. When they finally brought the car down, the beautiful blue color in the online picture was different than what was sitting outside my house! She did not bother to tell me it was not the same color. I asked her when we walked outside and she just said, "Oh, this is the moonlight blue." It is a beautiful color, but not the one I thought it was going to be. I would not recommend this particular dealership after my experience. I read the reviews, most were about the service department, not about the sales experience. More

We have been using Stuart Audi for 2years and throughout those years service has been excellent. All staff is always helpful and pleasant. We look forward to our continued relationship. those years service has been excellent. All staff is always helpful and pleasant. We look forward to our continued relationship. More