Audi West Houston - Service Center

Great Service I brought my Q5 in for it's first service. Very good reminders and follow up regarding my appointment. When there was immediately welcomed. My serv I brought my Q5 in for it's first service. Very good reminders and follow up regarding my appointment. When there was immediately welcomed. My service rep, Jon Dakus, noticed I had some dings on my door and informed my that he had a 3rd party provider there that could take care of this with only pass through costs. Excellent job they did. Since Top Golf was closed for maintenance I stayed at the dealer's shop. The 1.5 hours went by quickly with the way they are set up in the waiting area with fresh coffee, snacks and water. These guys do a great job and I would highly recommend them. Great job Jon! More

Service My service advisor had excellent customer service, very personable and attentive. My vehicle was ready 15 minutes before the time promised. They were My service advisor had excellent customer service, very personable and attentive. My vehicle was ready 15 minutes before the time promised. They were also very kind to my 3 year old. More

Outstanding service department Audi West Houston sets the bar when it comes to professionalism and customer oriented service. Been coming to this department for years and they are Audi West Houston sets the bar when it comes to professionalism and customer oriented service. Been coming to this department for years and they are always welcome, helpful, and honest in handling requests, be it scheduled appointments or walk-ins during emergencies. Best service department I have been to and highly recommended. More

Not impressed at all!!! As I suspected, we were told that we would be provided a loaner car when buying from Audi west Houston just like their competition provides at Sewell As I suspected, we were told that we would be provided a loaner car when buying from Audi west Houston just like their competition provides at Sewell and of course, our first 2 visits went without any loaner. Also, we have reported 2 times an issue with the trunk not latching and our technician saying he could not duplicate the issue. Both times after leaving the dealership, the issue happened within an hour. After the second visit, we video taped the problem and sent it to our technician. To date it has been over a month and no attempts to help us resolve. I recommend taking your audi to a Sewell dealership, their service is impeccable. All of my future service appointments will be made at Sewell. Shawn More

terrible customer service I purchased an Audi A-8 and love the car. However, I have been to the dealership on 3 occasions and 2 of them have been very disappointing. I purcha I purchased an Audi A-8 and love the car. However, I have been to the dealership on 3 occasions and 2 of them have been very disappointing. I purchased the tire replacement and maintenance program with the initial purchase. I hit a pot hole and bent the wheel. I was out of town, had another dealership replace the tire but had to have W. Houston order the wheel. They kept the car over a week and would not return phone calls when I would call to get an update. They did not give me a loner. the 2nd experience was better. The 3rd went the same way for an oil change. I called the service mgr and he hasn't returned my call, nor has Keith the General Mgr. I cannot believe they rate high with customer service. I have two other very nice cars but will never buy from these guys. They have failed to see the value in letting the owner know what the status is of a vehicle in their possession and owned by someone that trusted them. My bff owns the same car as me and we both refuse to go back there More