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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
960 Reviews

960 Reviews of Audi Wyoming Valley - Service Center

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February 15, 2024

I was very impressed with the warm hospitality and friendly service that I received. Every question was answered, every aspect of the service was explained by Joe and Owen made sure my loaner vehicle More

by Dusan268
Recommend Dealer
Yes
Employees Worked With
Joseph Goas and Owen ?
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were impressed with the warm hospitality and friendly service provided by our team. Joe and Owen are truly dedicated to ensuring every aspect of your experience is exceptional, and we're delighted that they were able to assist you promptly and efficiently. We strive to make every visit a pleasant one, and we're delighted that we could meet your expectations. Your kind words are greatly appreciated, and we look forward to serving you again in the future.

February 15, 2024

Got what I came in for, I was taken great care of , all in a timely manner! More

by MAZA121
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you got exactly what you came in for and that you were taken care of exceptionally well. Providing timely service is always a top priority for us, and we're glad to see that reflected in your review. We appreciate your support and look forward to serving you again in the future!

February 15, 2024

Great professional and friendly service. The salesman Randy followed up with every concern I had with my preowned vehicle and everything was a great experience. I am a very pleased customer! More

by TALOI
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that Randy provided you with professional and friendly service. Our team works hard to ensure that every concern is addressed promptly and that our customers feel supported throughout the process. We're delighted to have earned your satisfaction, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out!

February 14, 2024

He was very kind and explained everything very well. I really appreciate his compassion and time. I wasn't happy with finding out about the situation with our engine and that this is happening to a lot More

by vtemple1965
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration caused by the situation with your engine. We understand how important it is for our customers to feel informed and supported throughout their ownership experience. We truly value your loyalty as a six-time Audi owner, and it saddens us to hear that this experience has led you to reconsider your future with us. Rest assured, we take your concerns seriously, and we will make every effort to address them promptly. If you haven't already, we encourage you to reach out to our customer service team or your preferred Audi dealership to discuss your concerns further. Your satisfaction is our top priority, and we are committed to resolving any issues you may have. Once again, we appreciate your feedback and the opportunity to improve. Thank you for choosing Audi, and we hope to regain your trust in the future.

February 11, 2024

Efficient service, answered my questions, Joe also went out of his way to make sure that I had a loaner car. More

by KRISTENFARMS
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service efficient and that Joe went above and beyond to ensure you were well taken care of. Providing exceptional customer service is always our top priority, and it's wonderful to know that Joe's efforts made a positive impact on your visit. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!

February 11, 2024

Every one is friendly. The service department is knowledgeable and fair Appointments are scheduled in a timely manner More

by dsherman3
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service department. Providing friendly and knowledgeable service is always our top priority, and we're delighted that we could meet your expectations. We understand the importance of scheduling appointments in a timely manner, and we're glad to hear that you found our scheduling process efficient. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon!

February 11, 2024

All around excellent service. Mechanics great! Service advisor great! Loaner car great! Servicing of vehicle completed ahead of expected time. More

by KRISTIN.EGGER
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent all around. Our team works hard to ensure that every aspect of your visit exceeds your expectations, from our skilled mechanics to our helpful service advisors. It's fantastic to hear that you were pleased with the loaner car provided and that we were able to complete the servicing of your vehicle ahead of schedule. We truly appreciate your feedback and look forward to serving you again in the future!

February 10, 2024

Very well. Kept me updated constantly and everything fixed. seems to be working great! The overall experience was great More

by Connormcgee803
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Keeping our customers informed every step of the way and ensuring that everything is fixed to your satisfaction are top priorities for us. We're delighted to know that everything is now working great for you. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

February 07, 2024

Fixed the issue quickly Vehicle looked great. Happy with the service provided. Thank you Again More

by DIANEDALB
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were able to swiftly resolve the issue with your vehicle and that you're pleased with the outcome. Delivering excellent service and ensuring our customers leave satisfied is our top priority, so your kind words mean a lot to us. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.

February 06, 2024

Fit me in for tire rotation. .. accommodating, helpful Gave advice for future maintenance that I will need. More

by Kurtbarnes17
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us during your tire rotation. At our shop, we always strive to be accommodating and helpful to our customers, ensuring that their vehicles receive the care they need. Providing advice for future maintenance is just one way we aim to support you in keeping your vehicle in top condition. If you ever have any further questions or need assistance, don't hesitate to reach out. We look forward to serving you again in the future!

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