Audi of Downtown LA

As a big fan of Audi I was hugely disappointed with my experience with Audi DTLA. While the facilities are beautiful and it looks premium, but the experience is not. The service department preys on those experience with Audi DTLA. While the facilities are beautiful and it looks premium, but the experience is not. The service department preys on those they think are ignorant. In my case, they blatantly lied to me about where I could get my Audi Q5's aligned done. I was told I could only get it done at an Audi dealer because it was Quattro - this is not true, and more an attempt to get more money out of me - $225 at the dealership vs. $90 at a reputable tire shop. They also tried to sell me their tires, which were 40% more expensive than tire shops. I understand the need to make money, but to be lied to and ripped off does not give the impression of a premium experience. More

Dealership promised they would not run credit check, had own approved financing. Ran credit check through VW. Lifelock verified credit ran, contacted David in finance left 3 messages no return call. Cont own approved financing. Ran credit check through VW. Lifelock verified credit ran, contacted David in finance left 3 messages no return call. Contacted Sam general manager, said he would get back to me by Friday. No return call......poor customer service. Would not return to this Audi dealership........I expect more from Audi........I am still waiting for Sam to call me back! More

Came here shopping for an A6 CPO. The sales was initially friendly. The test drive was kind of awkward as I was asked to test the vehicle only on local streets. The highway was free at that time but the sale friendly. The test drive was kind of awkward as I was asked to test the vehicle only on local streets. The highway was free at that time but the sales told me that there were insurance restrictions. The car was okay, but he wasn't very welcoming when I wanted to test a second one with slightly different specs. One reason I went there was that they had a large selection but I had to test drive the car to make a decision. The sales said that he would call me when one car I was looking for was being done repaired. He never called back. So, I decided to shop else where. More

I gave the rating I gave because of POOR communication and poor customer satisfaction through the sales cycle. Why I'll never buy from Audi Downtown LA again.... 1. No (or lack of) experience in deal and poor customer satisfaction through the sales cycle. Why I'll never buy from Audi Downtown LA again.... 1. No (or lack of) experience in dealing with out of state purchases. It took me 20 days to get my title and vehicle in Georgia even after they had processed and received payment in 4 business days. 2. HORRIBLE communication and Closed Loop Sales - the dealer didn't return my calls after payment verification and did not notify me when the vehicle had shipped. Not to mention my car beat the title to my home. Couldn't drive the vehicle for 6 days because they didn't send the title! 3. Lack of payment/transaction best practices on the finance team (can't tell you how many times they asked to pull my credit - even though they were not financing a dime). Audi DTLA talked more to my loan officer than I did but couldn't ask them for a cashiers check - which would have saved them days in approving the shipping of the vehicle. 4. Lack of follow up and direct communication 5. Poor title handling and processing - the title came 6 days after the vehicle arrived at my home. I had to call three times to get the title shipped - and the title lady said she hadn't shipped it because she though she had 30 days to do it. Well, that works for California purchases, but I didn't have a temp tag with the car - so a 30 day wait isn't appropriate. Regardless, the title was sitting right in front of her ("it's right in front of me") and she next-day air'd the title. Learn how to sell to out of state customers.. More

What an amazing service they have my first time there they had my loan car ready to go,and even though it was busy Valentine had the patients to take care of me in and out in 20 minutes what a great serv they had my loan car ready to go,and even though it was busy Valentine had the patients to take care of me in and out in 20 minutes what a great service advisor. Ive been else where but since they dont know me they treat me like a stranger. I will be going back for any small issues I have and know my car is in good hands.. More

This place contains the definition of the stereotypical "Used Car Salesmen." Everything was nice and good until I went to sign the papers. Mind you, this took several hours and I had already transferred "Used Car Salesmen." Everything was nice and good until I went to sign the papers. Mind you, this took several hours and I had already transferred the contents of my trade in to the new car. As we're signing the papers, I notice that my trade in is now valued at $6500, instead of $7200, as we had discussed the whole time. They screwed me for an additional $700 and when I complained they shrugged and dared me to "Walk away." They knew I wouldn't. It took too xxxx long and I had invested money and time. So I resolved to make sure as many people as possible knew the way they operate. Please, the best thing you can do is NOT BUY A CAR FROM THERE, unless you want to get screwed. I talked to a car salesman friend, and he said what they're doing is an old trick. I don't know how they sleep at night. More

I took my car in for scheduled maintenance. They said the timing belt might need to be replaced and I asked them to check it. They said it was "probably okay." They said the rear break pads were low and woul timing belt might need to be replaced and I asked them to check it. They said it was "probably okay." They said the rear break pads were low and would need to be changed soon. I signed off and took the car home, where it sat parked for a week. The next time I took it out, the broke down and I had to have it towed. Two different mechanics checked the car and reported a broken timing belt, damaged valves, and rear brake pads totally gone and rear rotors needed to be replaced. Went back to Audi Downtown and asked why they missed these problems. They say they found these problems but I declined recommended repairs. Not true. My car was in much worse shape then I was led to believe. I don't think they checked it carefully. It seems Audi Downtown did a quick review and just sent it back out-- and charged me a lot of money for the checkup. I tried to negotiate with the service manager to cover some of the needed repairs but he refused. Seriously, any gesture from them-- an oil-change voucher, anything-- would have helped ease the final bill which was over $3300. But the service manager refused to accept any responsibility for negligence. As a result, I cannot recommend Audi Downtown. I will never go to them again, and I discourage everyone from buying or servicing a car there. I found a great repair shop in North Hollywood-- Super Automotive. They service all kinds of cars, but specialize in European. Go there. Avoid the Audi Dealerships. Also, I've had more repair problems with my Audi than any other car I've owned. This seems to be fairly common among Audi owners. I think I'm done with Audi for good. More

After several weeks of horrible experiences in my attempt to purchased a used car from the dreaded USED CAR DEALERS, my experience at VW, Porsche, Audi of Downtown LA was a breath of fresh air. I was pickin to purchased a used car from the dreaded USED CAR DEALERS, my experience at VW, Porsche, Audi of Downtown LA was a breath of fresh air. I was picking up the car from an hour and a half away with less than perfect credit, so I went through Road Loans, a special financing plan that this dealership had never used before. Even though I tried to get there before this finance company closed, the traffic in LA was a nightmare and I didn't quite make it. The first thing that happened when I pulled up, I was greeted by a very friendly salesman who asked me to make myself at home and brought me a drink of water, first thing. Since I came from an hour and a half away, I brought a one-way Avis rental with me. The salesman offered to help me return my rental car to Avis and picked me up and brought me back to the dealership in his own (very cool) Porsche. It took a little time for the management to look over the paperwork and get the financing arranged, but all through it the salesmen would periodically come back and advise me why it was taking as long as it was. My salesman even checked the traffic for me on his phone to see how long it would take for me to get out of LA (which I wanted to do as quickly as possible) and which would be the best route for me to take. The salesman showed me the car, gave me an opportunity to inspect it and ask any questions I wanted. Their web site had already given me a free Carfax report showing me that the vehicle was a one-owner vehicle. And all of this when I was purchasing the car at 25%+ less than book price! After my weeks of high pressure and just plain gimmicks in trying to purchase a car, going to this dealership paid off. I highly recommend it, based upon my experience so far. More