Audi of New Orleans

FAILED PDI SAFETY ISSUE Prior military taught me to treat everyone fairly and with respect which this place has none. I had an appointment from the sales manager AJ at 0900 when they opened. I drove treat everyone fairly and with respect which this place has none. I had an appointment from the sales manager AJ at 0900 when they opened. I drove 2.5 hours to their dealership because of the conversation and sale sheet AJ showed me. I get there and the salesman Danny comes out to greet me and tell me bad news. They sold the car the night before which I was communicating with AJ and Danny the night before up until close of business. So shady already. I should have left but I did not. They had another RS 3 that they showed me. It had swirls in the headlight and on the hood. I have all pictures pre-purchase of it. Mathew the GM had to come and negotiate with me because of all of this. Told me, "He had a pain in his xxx." I leave the dealership in my new car and less than an hour into it I hit a big concrete bridge where my tires started bouncing off the road at 70 mph. I call them back and they have no clue what it could be. I had to drive to Audi Pensacola to have it checked as it was 1.5 hours away. Should have bought my car there because they found the Pre Delivery Inspection was not done and the car still had bump stops in it. I also have the audi inspection video of them finding them. Danny is the only thing good at this dealership that I had to work with. More

Horrible communication and service. I inquired about a vehicle, made an offer and got the robot text to confirm receipt. 24 hrs, no response to my offer whether accepted or declined. I I inquired about a vehicle, made an offer and got the robot text to confirm receipt. 24 hrs, no response to my offer whether accepted or declined. I reached out and was told they’ll get to it soon. 48 hours, still no response. Reached out again and was told the same thing. It’s now day 5 and I’ve reached out daily only to be told they will get to me soon. How long does it take to look a submitted number and respond yes or no? Not a good business model. Don’t waste your time trying to to get a good service or communication experience. How you do somethings is how you do all things. More

We recently leased an Audi SQ5 from Audi of New Orleans. While we experienced several unexpected issues shortly after delivery, I want to specifically recognize Danielle Fugler in the service department fo While we experienced several unexpected issues shortly after delivery, I want to specifically recognize Danielle Fugler in the service department for her exceptional professionalism and care. Within days, we encountered significant system alarms and were informed that the gateway (computer system) required replacement. The following day, we had a frightening situation when the tire failed and ultimately detached from the vehicle while we were driving. Danielle immediately stepped in and truly distinguished herself. I was extremely shaken, and she responded with a calm, steady and compassionate demeanor. She remained in constant communication, reassured us and ensured that we felt supported and safe throughout the entire experience. When towing delays occurred, Danielle personally intervened and arranged for CJ to pick us up and bring us up. He was equally kind and professional, and we were very appreciative of his help. CJ showed initiative, and Danielle's willingness to support and trust him reflected strong leadership and teamwork. Over the following days, Danielle continued to provide clear communication, thoughtful support and seamless coordination while our vehicle was being repaired. She went above and beyond to minimize disruption and ensure everything was handled properly. Danielle’s professionalism, empathy and leadership made a lasting impression. Danielle Fugler is the key reason we will continue to do business with Audi of New Orleans. More

I bought a Porsche and have yet to get the documentation to insure and register the vehicle and no one at the dealership is able to tell me when that will happen. I've been ghosted by everyone in the organi to insure and register the vehicle and no one at the dealership is able to tell me when that will happen. I've been ghosted by everyone in the organization that I've emailed, including the GM. No one is paying attention or cares what happens once they have your money in their pockets. It is truly baffling why this dealership operates as some kind of weird bureaucratic organization out of a sci-fi novel like "1984". More

I was in a pinch and reached out to Shak at the end of the day and he went above and beyond to help me out. the day and he went above and beyond to help me out. More

Walked in at 5 pm test drove an Audi A4 for my wife by 6 pm out the door quickly and efficiently. The team was extremely friendly and helpful best car buying experience ever. pm out the door quickly and efficiently. The team was extremely friendly and helpful best car buying experience ever. More

Waiting for ordered car was no issue. We drove to pick it up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look . Upon contacting salesman, the standard "you must of done it" came out. Once he was reminded we went straight home no way possible and that he had not done a walk around with my wife, as its her car and she is a car person. He then started the oh yes I did. NO HE DIDN'T. Bottom line I ate $515. for proper repair. Then as we paid our taxes there but got our plate and transfer in Fl we took care of that when notified and were told they over charged us $24. Several days later we start getting text from same salesman telling us to go take care of tag work immediately twice. We had done all. He seemed impossible to convince and that the only remaining issue was them refunding us the money sent back from Fl. Ridiculous customer treatment. More

I brought my son’s car in for him for the airbag recall and since the windshield wipers needed to be replaced, I paid for new wipers but didn’t pay for installation because it was expensive. I also asked and since the windshield wipers needed to be replaced, I paid for new wipers but didn’t pay for installation because it was expensive. I also asked if they could run a code to see why the tire light was in and they said it would be over a hundred dollars so I said never mind. I was happy about the wait time which was about as long as they told me it would take. The car now seems worse off than before I brought it in. I did call to tell the service department that a few things “coincidentally” don’t work like they did before and they said that there is nothing they did to make those other things go wrong. I really think that the trunk was left open and I drove it home in the rain not realizing this. I will say that the ladies at the checkout were very nice and couldn’t believe that they charged so much to install windshield wipers. As a matter of fact, they must’ve said something to a gentleman who came out as I was leaving and told me that he would put the wipers on for free. My son’s car check engine light is now on, the sunroof works intermittently. The check tire light mysteriously went out. Cannot tell your how frustrating it is. More

I went into the store with their stated specials on their wedsite. They kept me there for hours. They kept saying they dident have any cars there which qualifying for their sale. They kept me there and I wa wedsite. They kept me there for hours. They kept saying they dident have any cars there which qualifying for their sale. They kept me there and I was getting tired and confused. I ended up getting a lessor car at 140 % of tte monthly car note and with a smaller motor. I was upset and went back and ask them to give me my old car back and take theirs back. They said no way. When you are in the 70 + age group you cannot keep up. I just wanted to go home. I went back two days later an i wated to talk to the manager and they were looking for him i was there two hours again but they couldn't find him. He was going to call me but he did not. This management is preditory. A complete lach of integrety if you going shop here bring your lawyer. Rick Cohan More

Q8 Purchase Great experience. Ask for Bruce. He and his team are 5-star. I would highly recommend. I live in Baton Rouge and they delivered the car to me at home. Great experience. Ask for Bruce. He and his team are 5-star. I would highly recommend. I live in Baton Rouge and they delivered the car to me at home. More