Auffenberg Ford Belleville

Service was exceptional. This is the fourth car purchased from dealer. This experience was perfect. Reviewed options, vehicles and they were open to assisiting with all requests. In and out with a new car in from dealer. This experience was perfect. Reviewed options, vehicles and they were open to assisiting with all requests. In and out with a new car in record time. A+ service. More

Friendliness of staff (sales, financing, etc) Worked with me to get best pricing and best financing. Excellent understanding of vehicles and options. Kept word on what was promised -- so many salespersons fa me to get best pricing and best financing. Excellent understanding of vehicles and options. Kept word on what was promised -- so many salespersons fail to do this when actually signing documents. Overall, very happy with Auffenberg. More

I couldn't have had a better experience buying my vehicle. I explained to Mike what I was looking for...vehicle type, mileage, maximum monthly payments...and he found me a car to fit exactly what I n vehicle. I explained to Mike what I was looking for...vehicle type, mileage, maximum monthly payments...and he found me a car to fit exactly what I needed. I strongly recommend that anyone who is thinking about getting a new or used vehicle should give them a shot. I'm sure they'll have as good of an experience as myself! More

These guys really took care of me. I was looking for a smaller car with better gas mileage, and after figuring out my needs and wants, we decided on the Focus hatchback. Chris was awesome, and his new car smaller car with better gas mileage, and after figuring out my needs and wants, we decided on the Focus hatchback. Chris was awesome, and his new car sales manager did awesome with making the numbers work for me. Overall, a fantastic dealership and a great experience! More

Good dealership to deal with. No pressure and made sure everything was right and that I was satisfied. Would recommend. Great job and a nice experience. everything was right and that I was satisfied. Would recommend. Great job and a nice experience. More

As far as service to someone that can buy 2 autos at the price we had gotten, I thought they made us stick around for nothing. We could have gone home and finished the deal the next day. They said the compu price we had gotten, I thought they made us stick around for nothing. We could have gone home and finished the deal the next day. They said the computers went down. How many times have you heard that in the 21st century? Not many. And the financing rate was like we were being xxxxx. I will refinance at the soonest opportunity as Ford is the biggest ripoff scheme in the midwest. 3.85? Well we will see after 3 months of paying their crap if I can refinance with our bank or our insurance company at a rate which will be at least .5 percent lower guaranteed already. So I will make our 36 month loan a 30 month loan at the same price. So I will be saving 3 months of this crap we were dealt. More

Brad Meyers was our salesman. He was excellent in all areas: Friendly, Helpful, Patient, and he listened to what we wanted. I would highly recommend Brad Meyers as a car salesman I would trust, and we areas: Friendly, Helpful, Patient, and he listened to what we wanted. I would highly recommend Brad Meyers as a car salesman I would trust, and we would go back to buy a car from him in the future. The finance department was also very good to work with. More

I was going to start looking for a "New Vehicle" I knew basically what I wanted it was the Ford Explorer. An appointment for a Test Drive was set up with Lee Cook the experience was pleasan Vehicle" I knew basically what I wanted it was the Ford Explorer. An appointment for a Test Drive was set up with Lee Cook the experience was pleasant and I actually ended up Purchasing my Ford Explorer on that very same day. Everyone at Ford in Belleville was very friendly and eager to Earn my Business. Great experience from the test drive, financing and in the end taking ownership of the Explorer. More

I bought a 2003 Mazda 6 from Auffenberg's Econo Corner. 4 days after I drove it off the lot the engine light came on. When I returned for service they kept my car for 3 days, put almost 100 miles on it, ran days after I drove it off the lot the engine light came on. When I returned for service they kept my car for 3 days, put almost 100 miles on it, ran all the gas out of it and claimed it was fixed. The next day I had another problem with the idle of the car so I returned to them again for service. I was told that the used car manager would not cover any more repairs and I would have to pay for the repairs myself. They gave me an estimate for repairs of $750.00. I have had this car for 16 days so I tried to exercise my return option that I signed at the contract signing and was told it was not an option and if I left the car on their lot they would have it towed to my home and charge me for the towing. Bob (the sales manager) was extremely rude and told me I own the car and he doesn't care what I do with it, he will not take it back. BEWARE, do not buy from the Auffenberg Econo Corner, the fast talking salesman will sell you a lemon and management will not honor the warranty or the return policy! More

Overall, I felt extremely welcomed there, especially since Oliver C.Joseph treated me pretty bad on the day I purchased a car from Auffenberg. My Salesman Jerome, I felt was trying his best to accomodat since Oliver C.Joseph treated me pretty bad on the day I purchased a car from Auffenberg. My Salesman Jerome, I felt was trying his best to accomodate me, But I do not think he is well aware of the important issues that arise after the sales are made. I have had some issues I have addressed with him, and I think he should have checked with others before he tried to resolve my issues. I have not had any issues with my car other than small hail damage, and recently a bad battery, which was really handled appropriately ONLY after I contacted Bob G. the service manager. Which I really thought Jerome could have done as well, because he informed me that there was nothing Auffenberg could do about the battery. But Jerome was still helpful and assisted me the best way he could. I am very pleased with my outcome today, and I have learned to seek help beyond just talking to one person. I would recommend Auffenberg over OCJ anyday! I do think they care for their customers even after the sale is made. I think you just have to know who to address with your issues, to eliminate unnecessary upsets. Thank you Auffenberg..Jerome and Bob :) More