Auffenberg Ford Belleville

We met with Justin Elmore, and he went above and beyond to work with us. He found the vehicle we were looking for at a price we could afford. We would be happy to do business with them again. Great expe to work with us. He found the vehicle we were looking for at a price we could afford. We would be happy to do business with them again. Great experience!! More

Joe Hill did a fantastic job at making me feel appreciated and valued! He was extremely nice! I would recommend him to my family are anyone buying a car! appreciated and valued! He was extremely nice! I would recommend him to my family are anyone buying a car! More

Thanks to Bill it was a very nice and easy process once I decided on which car to get! Thanks to Bill for being so patient with me and all of my questions! ! decided on which car to get! Thanks to Bill for being so patient with me and all of my questions! ! More

I had a very friendly and enjoyable experience. kyle basillo was very helpfull in showing me all my possibilities, and I would highly recommend him to family and friends. I will be coming back to buy fr basillo was very helpfull in showing me all my possibilities, and I would highly recommend him to family and friends. I will be coming back to buy from Kyle . Thanks!!!! More

I really had a great experience here. Kyle was so helpful & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) than & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) thank u so much for everything. More

I found a vehicle that I wanted to buy via an external website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my ch website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my checkbook to buy the vehicle. During the negotiation I made an offer, I received a counter offer, I accepted that offer in writing, I moved my stuff from my trade to the vehicle I had under contract, and then I was hit with a large hidden fee. The salesman told me that it was something that he had forgotten to add in and asked me to sign for the new higher price. Only 30 minutes earlier the salesman had told me that the counter offer price was from the sales manager so I was confused as to how this could be his mistake. I loudly told the salesman that this was a purchase greater than $500, that such a purchase required a written agreement, that we had just signed that legal agreement, and that I could technically call the Sheriff's Dept. to have it enforced (not commonly done, but the issue does fall under the county magistrate). The issue went away. All in all I spent the course of two afternoons and 5 hours at the dealership; 4 hours were spent sitting in an old building with limited amenities (two water fountains, old office chairs, and a bathroom) and nothing to do but watch traffic drive by. The script that I heard during actual negotiations was the same script I heard from Auffenberg Mazda 5 days earlier and from Auffenberg Nissan 2 weeks earlier. The salesman had just gotten further along through it the third time when I finally bought a vehicle. This tells me that the insidious last minute price bump sales team tactic probably is part of Auffenburg's sales team training program. If all things are equal, I do not recommend buying a vehicle from Auffenburg based on an advertised price. The Auffenberg lot that I purchased from advertises 'true car'/'one price' type pricing. That price is only there to get a customer on the lot and should not be trusted at face value. I like the vehicle that I bought and it's not its fault that it just so happened to be on an Auffenberg lot. If its twin existed on a competitor's lot, I would have left to go buy it (not really feasible since the dealership held the keys to my trade hostage during my second extended stay at the dealership). I don't plan on ever stepping foot on an Auffenberg dealership again since the vehicle I bought was an older low mileage model without warranty... there was no commitment from the dealer beyond a full tank of gas after the sale. More

Donovan Melican helped me buy my first used car. Not having any credit or experience with anything about financing a car, Donovan explained everything to me and let me take my time deciding on things. H having any credit or experience with anything about financing a car, Donovan explained everything to me and let me take my time deciding on things. He didn't rush me whatsoever. He explained everything about the car that I needed to know. I was very impressed with his knowledge and patients. I definitely will be going back to Auffenburg in Belleville when I am ready to buy a new car. More

Donnie and Tim went out of there way, even located and transferred the truck I wanted here. Very pleased with their professionalism and dedication to the customer. Highly recommended. transferred the truck I wanted here. Very pleased with their professionalism and dedication to the customer. Highly recommended. More

My parents and I just recently purchased a Jeep from Ford. We got Justin as our car salesman and we knew he would get the job done. He spent a while looking for the perfect car or SUV for me. He was so Ford. We got Justin as our car salesman and we knew he would get the job done. He spent a while looking for the perfect car or SUV for me. He was so patient with, but my favorite quality was that he was honest. He didn't try to take our money. He made sure that I was in the best vehicle for the money we were willing to spend. We could not have asked for better service and to the people who are thinking of going up to this car lot, ask for Justin. He won't let you down! We couldn't be more grateful. More

I recently bought a truck at auffenberg. I liked the truck but it was a little high for my price range but I worked with them on it. I had the truck for 2 days before I really started to look at the mec truck but it was a little high for my price range but I worked with them on it. I had the truck for 2 days before I really started to look at the mech side of things. But it blew me away to find out that it didn't have a complete exhaust system. I took it back to them as Illinois law required all exhaust have be complete. They turned me around sending me out the door saying that it was not their problem anymore and I would have to pay for them to fix it. How do u sell a truck that is not street legal and then tell the buyer it's the buyers problem? More