Austin INFINITI

Excellent service I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that wasn't good, so I went straight to the dealership knowing that I did not have an appointment, but hoping they could get me in. My service adviser, Latoya, was able to get me in quickly. Turns out, there was a nail in my tire. They also fixed a recall while I was there. I had purchased the tire protection plan when I leased my car, so there was no charge for my repairs as everything was covered under the protection plan and warranty. I enjoyed a nice latte and pastry, and watched ESPN while I waited. I was in and out in under 2 hours, which I thought was great since I did not have a pre-scheduled appointment. Everyone there is so helpful and professional. I highly recommend this dealership and service department. I'm on my 2nd Infiniti and I'm a customer for life. More

Oil change and water leak Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby sta Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby stayed in touch and worked with me as I dealt with a possible insurance claim. Overall I am very impressed and happy with service at Austin Infiniti, More

This dealership has a competent and honest service department that I think is the best in Austin. I’ve had my Infiniti cars serviced here for 23 years. department that I think is the best in Austin. I’ve had my Infiniti cars serviced here for 23 years. More

Excellent service- They were very attentive to my mechanical needs during the week of Thanksgiving. I had to have my truck towed from Temple to Austin due to grinding noise and I did not want to ris mechanical needs during the week of Thanksgiving. I had to have my truck towed from Temple to Austin due to grinding noise and I did not want to risk further damage. As would any customer I was very concerned about the expense of the service needed. Mr. Monte informed me about an auto repair finance program that would allow me to finance the remaining balance after warranty. Mr. Monte recommended that the front brakes be replaced during this service. Needless to say I am grateful for the service rendered and information provided. I drove away from the Austin dealership with peace of mind. More

Another great experience! We love Austin Infiniti. Everyone is so helpful and they found the perfect car for me. We will always do our car shopping with them. We love Austin Infiniti. Everyone is so helpful and they found the perfect car for me. We will always do our car shopping with them. More

I think the whole team that worked with me on my purchase was great, in fact, they exceeded my expectations. This was the best experience I had with salesmen of an automobile dealership. was great, in fact, they exceeded my expectations. This was the best experience I had with salesmen of an automobile dealership. More

This was an efficient and timely service visit. The service agent, Latoya Valdez is always helpful and pleasant. She reminded me of benefits I had forgotten about. The service completed as expected. service agent, Latoya Valdez is always helpful and pleasant. She reminded me of benefits I had forgotten about. The service completed as expected. More

Love this dealership’s service dept ...everyone is so nice and helpful. Called earlier in week to schedule service and talked with Dave Henricks...he wasn’t going to be there Saturday when i brought it i nice and helpful. Called earlier in week to schedule service and talked with Dave Henricks...he wasn’t going to be there Saturday when i brought it in but left it with Latoya...she was waiting for me when i got there and was very courteous! More

I took my car to this dealership for service for the first time last week, the customer service I received was great! Nick was very helpful...Thank you! first time last week, the customer service I received was great! Nick was very helpful...Thank you! More