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Austin INFINITI
Austin, TX
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 15, 2019
QX 60 Recall I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluat I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluated the QX60 quickly and determined it was involved in the recall. They issued me a loaner QX60 and I was off. However, they later notified me that they did not have the part and it would take 2 additional days. The recall replacement was done, they inspected the car, changed the battery (under warranty) and washed it up. Overall, I am quite pleased, but wished they would have ordered the part in the two weeks before my appointment to avoid the extra two day wait. More
by Dave
Employees Worked With
Brianna
Helpful October 12, 2019
fast and easy service They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time More
by Jiji
Employees Worked With
Bobby Davis
October 11, 2019
Everyone at the dealership was super nice Everyone at the dealership was super friendly. I like you the text messaging for additional service and payment. It made the service super fast and Everyone at the dealership was super friendly. I like you the text messaging for additional service and payment. It made the service super fast and easy. More
by Gary Ricke
Employees Worked With
Lily Lindsey
October 10, 2019
New Car Comfortable and easy car buying experience. Everyone was very helpful and informative:when we had questions. Very happy and pleased so far with our Q Comfortable and easy car buying experience. Everyone was very helpful and informative:when we had questions. Very happy and pleased so far with our QX50. More
by New Infiniti Customer
Employees Worked With
Dana Woodbury, John Fisher, Ray Jaladoni, Kayla Martin
October 08, 2019
Above and Beyond Best experience from a dealership thus far. Service was fantastic and the tech even found things that the car was not brought in for and made sure it Best experience from a dealership thus far. Service was fantastic and the tech even found things that the car was not brought in for and made sure it was brought to my attention. service above and beyond More
by LatinMax
Employees Worked With
Kris Kunetka, Dave Henricks, Craig Isaacs
October 06, 2019
I thought I needed a new battery. Learned it was the starter which was covered by extended warranty...no cost! Nice surprise. Thank you, Dave. starter which was covered by extended warranty...no cost! Nice surprise. Thank you, Dave. More
by Rick
Employees Worked With
Lady in the lounge was helpful, courteous and personable., Dave Henricks
October 03, 2019
Despite the fact that a loaner was not available as promised, Bobby got my service done in an hour while I waited so I could make my appointments later in the day ! promised, Bobby got my service done in an hour while I waited so I could make my appointments later in the day ! More
by GagaLouise
Employees Worked With
Bobby Davis, Latoya Valdez
October 02, 2019
scheduled service Nick is always extremely helpful with advice and the right level of service on my 2008 vehicle. I bought this vehicle from Austin Infiniti brand new Nick is always extremely helpful with advice and the right level of service on my 2008 vehicle. I bought this vehicle from Austin Infiniti brand new and they keep it humming like a dream. More
by Scabby70
Employees Worked With
Nicholas Lefebvre
October 02, 2019
Great experience I drove 200 miles to buy a car at Austin Infinity. Jon Simmons and Jeff Schneider were very pleasant to deal with and there were no surprises. Luis Ve I drove 200 miles to buy a car at Austin Infinity. Jon Simmons and Jeff Schneider were very pleasant to deal with and there were no surprises. Luis Versalles in finance was very organized and friendly.. Took about an hour to test drive and sign the papers and we were back on the road. By far the best experience I've had buying a used car. More
by Azehntner
Employees Worked With
Jeff Schneider, Jon Simmons, Luis Versalles
September 27, 2019
Great Service Got right in and out when they said it would be done. Everyone was very friendly and helpful. Told me what need to be done but didn't pressure me. Th Got right in and out when they said it would be done. Everyone was very friendly and helpful. Told me what need to be done but didn't pressure me. Thank for a great job. More
by TAB
Employees Worked With
Lily Lindsey
