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Austin INFINITI
Austin, TX
822 Reviews
Welcome to Austin INFINITI, where we provide luxury INFINITI vehicles for the greater Austin, Lakeway, Round Rock, Georgetown, and Cedar Park areas. Our goal is to continually improve while building lifelong relationships with our customers. When you visit our family owned and operated dealership, we will meet all of your automotive needs.
The INFINITI vehicles we sell feature the latest automotive technology, stunning design, and top performance. Vehicles like the INFINITI Q50, QX60, and QX80 will turn heads and will redefine what you think of a luxury automobile. Our friendly, experienced staff will work with you to find the vehicle that is right for your lifestyle in a relaxed, zero-pressure environment.
The expert team at Austin INFINITI is committed to caring for your vehicle for as long as you own it. We have state-of-the-art service facilities and use the latest diagnostics to maintain and repair your INFINITI at a competitive price. We offer many convenient amenities such as Express Service to make your visit with us pleasurable. At Austin INFINITI, we use only genuine INFINITI parts, so you can be sure your vehicle will perform as well as the day you got it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 822 reviews
November 02, 2019
Totally satisfied Took advantage of their "no appointment needed" service. Went in for my 35,000 mile service, had a nice iced coffee in their lounge and waited for my Took advantage of their "no appointment needed" service. Went in for my 35,000 mile service, had a nice iced coffee in their lounge and waited for my car to be serviced. Excellent job! More
by PdM
Employees Worked With
Nicholas Lefebvre
October 26, 2019
excellent customer care service! the experience from the beginning is exceptional! all work needed is completely explained beforehand and every step to accommodate you is great! the experience from the beginning is exceptional! all work needed is completely explained beforehand and every step to accommodate you is great! chris hamm kept me posted on the service time and expected delivery time so that really helps when out in a "very" nice loaner vehicle! More
by chardonay1
Employees Worked With
Chris Hamm
October 25, 2019
Outstanding service Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Highly efficient process from initial contact, dropping off vehicle, jumping in a loaner vehicle, on my way. Returning of vehicle was just as efficient. More
by MaineGuy
Employees Worked With
Monte Reger
October 25, 2019
Excellent professionalism and service! Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that ma Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that may need replacement because of a nail puncture that can not be repaired. Also, she replaced my battery under my warranty which shows she was looking out for me as a customer. Overall, good experience! Also, love that my car was washed and cleaned on the inside! More
by Mary Twomey
Employees Worked With
Latoya Valdez
October 24, 2019
Dave Hendricks was thorough and did a great job. Infiniti has always been a very class act in their relationship, honesty and integrity in their servicing my QX56. They only repair or service what i Infiniti has always been a very class act in their relationship, honesty and integrity in their servicing my QX56. They only repair or service what is required and always do a good job. the staff is friendly and my vehicle is always serviced quickly. I'll be buying another at some point. More
by john squires
Employees Worked With
Dave Henricks
October 24, 2019
10,000 mile service. My experience has always been excellent over the past 10 years! Nick is has become a friend and is excellent at every level! I enjoy owning and operat My experience has always been excellent over the past 10 years! Nick is has become a friend and is excellent at every level! I enjoy owning and operating my Infinitys, and do not consider any other cars. More
by Dr Dan
Employees Worked With
Nicholas Lefebvre
October 16, 2019
QX60 Service If you haven't decided what brand to buy - choose Infiniti - we have three right now and they are all better than any car I've ever owned. And if you If you haven't decided what brand to buy - choose Infiniti - we have three right now and they are all better than any car I've ever owned. And if you aren't sure which dealer to choose - make it Austin Infiniti. Honestly, I have never dealt with dealers and service managers that are more competent and pleasant. I get nothing for this review, well, maybe a free diet coke the next time I'm there! More
by jim
Employees Worked With
Troy Johnson, Dana Woodbury, Dave Henricks
October 16, 2019
Satisfied Customer Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under warranty and I didn’t have to pay for anything! I am so satisfied with my service representative Chris Hamm for taking care of my vehicle! More
by DarrahForman
Employees Worked With
Chris Hamm
October 15, 2019
QX 60 Recall I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluat I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluated the QX60 quickly and determined it was involved in the recall. They issued me a loaner QX60 and I was off. However, they later notified me that they did not have the part and it would take 2 additional days. The recall replacement was done, they inspected the car, changed the battery (under warranty) and washed it up. Overall, I am quite pleased, but wished they would have ordered the part in the two weeks before my appointment to avoid the extra two day wait. More
by Dave
Employees Worked With
Brianna
October 12, 2019
fast and easy service They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time More
by Jiji
Employees Worked With
Bobby Davis
