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Austin INFINITI
Austin, TX
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 26, 2019
Great Service Great service as usual. Dave was out this week so Nick helped us out and it was easy and painless. No complaints here. Thanks Nick. Great service as usual. Dave was out this week so Nick helped us out and it was easy and painless. No complaints here. Thanks Nick. More
by ddaniel11
Employees Worked With
Nicholas Lefebvre
Helpful September 19, 2019
Great Service! I was getting ready to go out of town when I had a problem with my gas cap opening up when I went to get gas. I took my Infinity QX50 to Austin Infini I was getting ready to go out of town when I had a problem with my gas cap opening up when I went to get gas. I took my Infinity QX50 to Austin Infinity the next morning and Dave Hendricks took me in with no appointment and for my car fixed in time to get to my destination as planned. Thanks Dave, you're the Best! More
by Barry Sonkin
Employees Worked With
Dave Henricks
September 17, 2019
Waiting area I miss the cookies in the waiting area. The pastries are too heavy in the afternoon. Thank you for great customer service, Monte. You are the best. I miss the cookies in the waiting area. The pastries are too heavy in the afternoon. Thank you for great customer service, Monte. You are the best. More
by Kathleen
Employees Worked With
Monte is more than a service provider, he is a friend., Monte Reger
September 08, 2019
A truly no hassle purchase A truly no hassle buying experience. I told Maurice I did not have much time, and he expedited the process. I will definitely repurchase from this dea A truly no hassle buying experience. I told Maurice I did not have much time, and he expedited the process. I will definitely repurchase from this dealer and suggest Austin Infiniti to others in the market to purchase. Thank you Maurice Dancy More
by Mike
Employees Worked With
Maurice Dancy
September 07, 2019
20,000 mile service. From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me know no loaners were available and give me the option of rescheduling. I chose to go in and the care I got form Chris was superb. Good communication - and I liked the video form the tech. Since it was my first time there - the only negative is the confusing signage to direct me to the service check-in. Right off Burnet Road it sends you through the garage and into the back of the check in and in a lane parallel to the normal check in. More
by Bcoop21
Employees Worked With
Chris Hamm
September 07, 2019
Service Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the repor Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the report and provide estimates for any additional issues found and get your approval. More
by Conchita
Employees Worked With
Mark Bailey, Monte Reger
September 04, 2019
Tire Replacements Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was r Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was really good. More
by LL
Employees Worked With
Monte Reger
August 27, 2019
Great Experience Service was really good and everyone was helpful and friendly. The only complaint was that I was initially told it would take about and hour and a hal Service was really good and everyone was helpful and friendly. The only complaint was that I was initially told it would take about and hour and a half for the service. I had to call back about 2-2 and 1/2 hours later to check and found out they were backed up. Once that information was cleared the time from start to finish was quick and I was updated on time line promptly. More
by Keishab
Employees Worked With
Bobby Davis
August 19, 2019
Personalized purchasing Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly to make a purchase work with our given circumstance. I have never had a great car purchasing experience prior to this visit. That is why I have no brand loyalty when it comes to purchasing another vehicle. That will change in it comes time to upgrade. I will be buying an Infinity and hopefully get a chance to work with Cody again. More
by AustinRuben
Employees Worked With
Ray Jaladoni, Cody Shawver
August 15, 2019
Great Service Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were quick and I even got to work on time. More
by DrB
Employees Worked With
Briana
