Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin INFINITI
Austin, TX
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 816 reviews
August 19, 2019
Personalized purchasing Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly to make a purchase work with our given circumstance. I have never had a great car purchasing experience prior to this visit. That is why I have no brand loyalty when it comes to purchasing another vehicle. That will change in it comes time to upgrade. I will be buying an Infinity and hopefully get a chance to work with Cody again. More
by AustinRuben
Employees Worked With
Ray Jaladoni, Cody Shawver
August 15, 2019
Great Service Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were quick and I even got to work on time. More
by DrB
Employees Worked With
Briana
August 10, 2019
Briana is always amazing Service is always 5 stars. Briana is amazing and very helpful! I would recommend this dealership to all my friends and family. Price is a bit high but Service is always 5 stars. Briana is amazing and very helpful! I would recommend this dealership to all my friends and family. Price is a bit high but work is always done with excellence. So I guess you get what you pay for. More
by Cr901j
Employees Worked With
Briana
August 06, 2019
Just Wonderful... wonderful customer service Because the services was wonderful really did help me out, Maurice Dancy, and especially Tony at Burnett road, I really so Thankful so Grateful..... Because the services was wonderful really did help me out, Maurice Dancy, and especially Tony at Burnett road, I really so Thankful so Grateful..... Thank you very much.... More
by Heaven106
Employees Worked With
Tony Anthony, Maurice Dancy
August 06, 2019
Great visit, found my dream car!! Awesome sales and supporting staff, great selection of new and quality used vehicles, great show room and service department, I had a great experience Awesome sales and supporting staff, great selection of new and quality used vehicles, great show room and service department, I had a great experience Brad was very knowledgably and attentive (thank you) More
by john2020
Employees Worked With
Brad Rowland, Ray Jaladoni, Latoya Valdez
August 06, 2019
Service Above and Beyond Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, b Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, but Mercedes is known for having professional service departments. Frankly, I have found Infinity of Austin to be on equal footing. Professional, courteous, spotless, and accurate. And it's not my first visit for routine service. I highly recommend these guys. You'll be hard pressed to find a better customer service agent than Chris Hamm. More
by Mike1955
Employees Worked With
Dana Woodbury, Chris Hamm
July 27, 2019
Chris Hamm is great! Getting my oil change and regular maintenance on my car with achris is like visiting family. He always gets me in and out and does it with smile. Getting my oil change and regular maintenance on my car with achris is like visiting family. He always gets me in and out and does it with smile. More
by Scogginsj
Employees Worked With
Chris Hamm
July 19, 2019
They found the problem and fixed it quickly I had a sun roof leak. The service agent diagnosed the problem accurately and took the car in right away. I received an estimate that same day and h I had a sun roof leak. The service agent diagnosed the problem accurately and took the car in right away. I received an estimate that same day and he advised me correctly that insurance would pay for it. He also offered up a loaner car without me asking. Bobby did a great job! More
by kshalabi
Employees Worked With
Bobby Davis
July 18, 2019
Making a dreaded chore as simple as can be! I hate making that awful hour long trip to the dealership to change oil. The pick up and drop off service is a life changer! I hate making that awful hour long trip to the dealership to change oil. The pick up and drop off service is a life changer! More
by Infiniticm
Employees Worked With
Dave Henricks
July 12, 2019
"Great Service, great service advisor " Awesome Experience Bobby Davis always have a smile on his face and he always exceeds my expectations. I trust him because when you can go to get your Awesome Experience Bobby Davis always have a smile on his face and he always exceeds my expectations. I trust him because when you can go to get your vehicle service and can trust your service advisor that says a lot and mean a lot. Great service. More
by GoodHelp
Employees Worked With
Bobby Davis, Dave Henricks
