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Austin INFINITI
Austin, TX
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 03, 2019
Good Experience Very good experience as always. Work was done quickly. Staff was friendly and helpful and accommodating. Nice facilities. Nick the service guy is alwa Very good experience as always. Work was done quickly. Staff was friendly and helpful and accommodating. Nice facilities. Nick the service guy is always terrific. More
by Jbell
Employees Worked With
Nicholas Lefebvre
Helpful June 14, 2019
Air Conditioner Repair Dealer (Bobby Davis) went “above and beyond” to get the repair covered by warranty. Quick service. Highly professional. This is why we buy Infiniti Dealer (Bobby Davis) went “above and beyond” to get the repair covered by warranty. Quick service. Highly professional. This is why we buy Infiniti’s from Austin Infiniti. More
by Rcb
Employees Worked With
Bobby Davis
May 30, 2019
needed a new starter Starter wasn't working. Fast and great service. Loaner car available, which was nice. Only gripe is that I wish you had more loaners and service ti Starter wasn't working. Fast and great service. Loaner car available, which was nice. Only gripe is that I wish you had more loaners and service times available. My husband drives a Lexus and they ALWAYS have loaners available even for oil changes. More
by mmreeves
Employees Worked With
Chris Hamm
May 30, 2019
Professional and courteous service Dave is professional and courteous which made him very easy to work with. There was some moonroof noise concern and he sent the tech with me on a driv Dave is professional and courteous which made him very easy to work with. There was some moonroof noise concern and he sent the tech with me on a drive to make sure we captured the problem. From there, he captured all my information and make sure I know how to reach him if there are any questions via email, phone, and/or text. The loaner car was pulled up ready to go when I was done. Thank you for making my service stop a smooth one and helped me fix the noise issue. More
by RK
Employees Worked With
Dave Henricks
May 27, 2019
Great service as usual Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are alway Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are always on their game and so courteous and helpful. As soon as you hit the service area, you are greeted and cared for. Nick goes above and beyond to help and is good at educating people who don't know much about cars (that's me!). I am please to be a loyal customer with Nick and Austin Infiniti! More
by Chris - John 3:16
Employees Worked With
Nicholas Lefebvre
May 27, 2019
High Tech way to great Customer Service! Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate your service request and then a text message pops up on your cellphone with radio button "accept"/"decline" for every issue found by technicians. Click, authorize and in "no time" the work is done. You can even pay for the service remotely before you pick up your car,.... just great use of technology in the digital world! Great customer satisfaction! More
by Webfilter
Employees Worked With
Monte Reger, Lily Lindsey
May 26, 2019
Another great service experience at Austin Infinity I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my prev I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my previous multipoint inspection. Sure enough I needed new rear brakes, tire alignment after rebalancing two tires showing inconsistent wear, and in Cain air filter. My service advisor Bobby is awesome. Once he informed me the additional services were recommended I approved them. Then he volunteered a loaner car so I wasn’t stuck waiting most of my Saturday in the dealership. He had a beautiful black QX80 for me to use the rest of the day which allowed me to run errands I needed to take care of. Services were completed on time and in the estimated price range. Thank you Austin Infiniti and Bobby! More
by Austin Infiniti Fan
Employees Worked With
Bobby Davis
May 22, 2019
SERVICE VISIT DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY D DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY DAVIS. More
by nyle maxwell used car recond
Employees Worked With
Bobby Davis
May 17, 2019
Quick in and out 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This is the second included maintenance. More
by AustinInfinitiQX80
Employees Worked With
Bobby Davis
May 14, 2019
Best Customer Service Ever! Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, she's always so happy and bubbly. Also, thanks to Bobby in service who is very professional and communicates promptly. More
by Infinite Lover!
Employees Worked With
Bobby Davis, Latoya Valdez
