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Austin INFINITI
Austin, TX
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 804 reviews
May 14, 2019
Always a perfect service experience Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll neve Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll never go anyplace else. More
by Willymac
Employees Worked With
Dave Henricks
Helpful May 13, 2019
Great service! I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger wh I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger who has been my service advisor for almost the entire time I have been their customer. I recently had my Infiniti serviced and there was some miscommunication on my part about the scheduling of the loaner vehicle. Monte and another staff person called me to make sure I was taken care of. All went very well. They are professional, personable, and trustworthy! More
by JL123
Employees Worked With
Monte Reger
May 05, 2019
Quick and Easy Oil Change Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! More
by SterlingG
Employees Worked With
Jeffrey Smith
May 02, 2019
Great Experience We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addit We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addition, we completed everything we needed to do in a timely fashion and walked away with a new car. The service and attention to detail was fantastic! Thanks Austin Infiniti! More
by Keishab
Employees Worked With
Juan Lujan, Ray Jaladoni
April 30, 2019
New lease car My service was excellent. I was carefully walked through each process. All questions answer. You cannot asked for better customer service. You should My service was excellent. I was carefully walked through each process. All questions answer. You cannot asked for better customer service. You should come try them out. More
by Davis 1102
Employees Worked With
Burak Baysu
April 29, 2019
Smooth and Excellent Burak was extremely nice and stayed communicated with me before and after purchase of my car. My experience at the dealership was also great, everyone Burak was extremely nice and stayed communicated with me before and after purchase of my car. My experience at the dealership was also great, everyone was nice and answered any questions my family and I had. Even though we arrived an hour before closing time there was no rush to the process. Would definitely recommend Austin Infiniti! More
by Alyssa Reyes
Employees Worked With
Sean Bowles, Burak Baysu
April 29, 2019
Fast service, awesome experience! I had to have my Q50 Red Sport towed in after hitting a piece of debris and putting a hole in the transmission pan. The service department had me out I had to have my Q50 Red Sport towed in after hitting a piece of debris and putting a hole in the transmission pan. The service department had me out of there and back on the road in less than 24 hours. I've never had this kind of experience at a car service department. Amazing! More
by Al Ligator
Employees Worked With
Dave Henricks
April 27, 2019
Extraordinary Experience!!! I have been on the look-out for a 1st car for my teenage son. I had reached out to Brad Rowland about a few cars I had seen on line. None seemed to be I have been on the look-out for a 1st car for my teenage son. I had reached out to Brad Rowland about a few cars I had seen on line. None seemed to be the 'perfect' car for him so I moved on. A few weeks later, I received a phone call from Brad that he might have what I'm looking for! I couldn't believe he remembered me after that much time had gone by but luckily, I still hadn't found anything. He sent me pictures and I knew the second I saw it, that it was THE ONE!! Sean Bowles stepped in and made sure the car fit in my budget, while explaining how this was rated well for teenager drivers. Mike Marsalis was a joy and was not the typical Finance guy. My son is happy which makes this Momma happy! Thanks Austin INFINITI for a job well done! More
by itsmeska
Employees Worked With
Sean Bowles, Brad Rowland, Mike Marsalis
April 26, 2019
Satisfied Customer. I have been apart of the Austin Infiniti family since 2008. I have been an Infiniti owner since 1993. I am well pleased with the professional assista I have been apart of the Austin Infiniti family since 2008. I have been an Infiniti owner since 1993. I am well pleased with the professional assistant I receive. Nick Lefebvre has been my service technician since I joined the Austin Infiniti. Always courteous, professional and willing to assist. Keeps me informed on what is required for each service early. More
by Bennie
Employees Worked With
Nicholas Lefebvre
April 24, 2019
Awesome! Friendly, courteous staff. Honest communication prior to our visit. No pressure sales pitch. Treated us like we had purchased the most expensive ve Friendly, courteous staff. Honest communication prior to our visit. No pressure sales pitch. Treated us like we had purchased the most expensive vehicle when we actually bought a used trade-in which was exactly as described on-line. No disappointment here, we had a most delightful experience and would recommend them highly. More
by Usedcarmeme
Employees Worked With
Jon Simmons, Ray Jaladoni, Laura Black
