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Austin INFINITI
Austin, TX
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 816 reviews
November 28, 2018
Easiest purchase ever!! I have always hated buying a new car; the entire process....but not this time!! We had been researching cars for the last 6 months or so and had it na I have always hated buying a new car; the entire process....but not this time!! We had been researching cars for the last 6 months or so and had it narrowed down to a few luxury and non-luxury brands. End of day, we drove two luxury vehicles and loved both but liked what Infiniti had to offer in a third row mid-size suv. I also know how much my friends liked not only the cars but the dealership. The process was super simple and painless. I enjoyed not spending all day doing paperwork. The Team was even great with my daughter and included her in the process and helped give her something to do while we waited. Thank you for everything! More
by FireWife
Employees Worked With
Kat Looney, Jon Simmons, Chris Corn
November 28, 2018
Service In addition to my oil and air filter change, I also had my car detailed - which makes the car look great. I will likely do it again in another year. In addition to my oil and air filter change, I also had my car detailed - which makes the car look great. I will likely do it again in another year. More
by M37
Employees Worked With
Dave Henricks
November 22, 2018
Let’s get the deal done We let PJ know what we were looking for test drove the car and got the deal done And it didn’t take all day Just a smooth and fast car buying expe We let PJ know what we were looking for test drove the car and got the deal done And it didn’t take all day Just a smooth and fast car buying experience! More
by PJ car guy
Employees Worked With
PJ Garcia, Ray Jaladoni
November 15, 2018
Service with no hassles and no games The service department at Austin Infiniti never fails to keep me happy. I know that I am going to get the service I need without wondering of I am be The service department at Austin Infiniti never fails to keep me happy. I know that I am going to get the service I need without wondering of I am being sold more than necessary. The new video multi-point inspection offering lets me know that everything has been checked and hear the experts own words at each major component. Satisfied once again. More
by Kyle 123
Employees Worked With
Chris Hamm
November 14, 2018
new video service is cool I went for routine oil change. new service is they send you video of your car inspection. very cool new service and awesome experience as usual I went for routine oil change. new service is they send you video of your car inspection. very cool new service and awesome experience as usual More
by Ric
Employees Worked With
Dave Henricks
November 09, 2018
Phenomenal Customer Service Every interaction I've had at Austin Infiniti from purchasing my new QX60 to the servicing of it has been a pleasure! Each employee makes me feel val Every interaction I've had at Austin Infiniti from purchasing my new QX60 to the servicing of it has been a pleasure! Each employee makes me feel valued as an Infiniti customer. More
by SUZinTX
Employees Worked With
I appreciate the video Mark provided me on my QX60's service., Mark Bailey, Jeffrey Smith
November 08, 2018
Always great It never fails to get the best customer experience possible every time I visit. From and oil change to something not working right on the car. I alway It never fails to get the best customer experience possible every time I visit. From and oil change to something not working right on the car. I always feel well taken care of. More
by jpane
Employees Worked With
Dave Henricks
November 08, 2018
Quick turnaround for lube/oil and inspection as a drive-in Title summarizes the reason for the rating. Service advisor Reger is always friendly, helpful and provides sound inputs to questions related to the n Title summarizes the reason for the rating. Service advisor Reger is always friendly, helpful and provides sound inputs to questions related to the needed service. More
by Tom
Employees Worked With
Monte Reger
November 07, 2018
Easy to work with JUAN WAS GREAT AND VERY EASY TO WORK WITH. THE PROCESS WAS VERY SMOOTH AND EVERYONE INVOLVED WAS EASY TO WORK WITH THANK YOU ALL JUAN WAS GREAT AND VERY EASY TO WORK WITH. THE PROCESS WAS VERY SMOOTH AND EVERYONE INVOLVED WAS EASY TO WORK WITH THANK YOU ALL More
by Venrios01
Employees Worked With
Juan Lujan, Ray Jaladoni
October 31, 2018
Superior Customer Service My first pleasant buying experience. No pressure, all around great experience. Was not looking forward to looking at new cars but PJ made my visits pl My first pleasant buying experience. No pressure, all around great experience. Was not looking forward to looking at new cars but PJ made my visits pleasant. A definite recommend. More
by texasgrll
Employees Worked With
John Fisher, PJ Garcia, Latoya Valdez
