Austin INFINITI

Oil Change Simple quick service oil change. Still took 1 1/2 hours with car wash.. Probably will take the car elsewhere in the future for a simple oil change. Simple quick service oil change. Still took 1 1/2 hours with car wash.. Probably will take the car elsewhere in the future for a simple oil change. More

Excellent Customer Service! We had a very good experience in buying our beautiful 2018 QX60. Both Tony and Sean were extremely knowledgeable and helpful in helping us not only p We had a very good experience in buying our beautiful 2018 QX60. Both Tony and Sean were extremely knowledgeable and helpful in helping us not only pick the right vehicle, but in showing us different options of how we could purchase the QX60. We are loyal Austin Infiniti customers! More

ALWAYS Doing More! The Man that called me to schedule this appointment unfortunately didn’t get it in the system. When I arrived they still found a service rep to help m The Man that called me to schedule this appointment unfortunately didn’t get it in the system. When I arrived they still found a service rep to help me quickly and he went above and beyond More

2/18 Service Kenny is great. Keeps you informed and very personable. Pleasant. Great service. Prompt. It would be nice to have loaner car sooner otherwise great. T Kenny is great. Keeps you informed and very personable. Pleasant. Great service. Prompt. It would be nice to have loaner car sooner otherwise great. Thanks More

GREAT job!! Very nice experience! I switched to Inifinit from another brand (10 years) so I was hesitant going in (change is always so hard). Brad made me feel very welcome from the b I switched to Inifinit from another brand (10 years) so I was hesitant going in (change is always so hard). Brad made me feel very welcome from the beginning. He was able to quickly respond to all my requests and everyone at the dealership was quite helpful. I esp enjoyed the "class" that taught me all about my cars features. Extremely thorough!! More

Service advisor! Monte is my service advisor and he is efficient, thorough, kind and easy to work with! Dealership has a great free coffee bar and arranges for me to h Monte is my service advisor and he is efficient, thorough, kind and easy to work with! Dealership has a great free coffee bar and arranges for me to have a loaner car! More

Excellent Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix More

Oil Change I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to per I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to person". He is the best! And thank you Infinity for my complimentary oil change. Much appreciated. More

Pleasant and Quick Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. More

Total package dealership I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my service appointment (oil change/tire rotation). When I arrived, I was greeted with a smile by Monte Reger in the service department who is always so warm , informative and helpful.At that time I also met with John Fisher who came to Monte's desk to collect the needed documents and give me the keys to my loaner car that was waiting. John also was coordinating the cleaning process for my seats which turned out to be so much more than expected.The whole process was so fast and easy which has always been my experience with Austin Infiniti. Prior to leaving I pointed out a couple of light scratches that someone put on my new vehicle as well. That same day, while being serviced, it was discovered that I had a drywall nail in my tire requiring it to be replaced. Monte assured me not to worry that everything would be taken care of which helped me a great deal. The next day I arrived to get my QX60 and it looked better than new. Not only was it serviced well and quickly, I had a brand new tire on there, the scratches I pointed out were no longer visible, the spots on the seats completely gone and the whole vehicle was detailed to perfection. I am blown away by this dealership. Every facet of my interactions with them have been smooth, professional, expedient, and enjoyable. Everything promised during the sale of it has proven to be true. Extraordinary service all the way around. I simply cannot recommend enough. Thank you Monte, John, and Laura for making this particular visit such a great experience for me.. I'm very grateful and will continue to sing your praises:-) More