Austin INFINITI

Recall fixes I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was checked! More

Good Service Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! More

EXCELLENCE @ Austin Infiniti Being a former Acura owner and receiving sub-par service on every front, I wasn’t sure what to expect from this luxury dealership. My experience was Being a former Acura owner and receiving sub-par service on every front, I wasn’t sure what to expect from this luxury dealership. My experience was nothing short of EXCEPTIONAL beginning with my first call! This is a classy dealership with a highly professional and friendly staff. HOWARD SHAW in New Car Sales/Leasing was truly a God send. I desperately needed a new vehicle because my car was totally TOTALED (lol). I discussed my situation, gave Howard the specifics, and he took over from there. He is the most thorough, knowledgeable, PATIENT, honest, and kind salesman that I have ever encountered. Howard has an easy-going spirit and his professionalism is unmatched. It was apparent immediately that he truly cares about his customers, and is willing to go above and beyond to ensure their satisfaction. He thought of everything and left no page unturned. He was also able to get the car I wanted from a dealership in Dallas because it was not in stock. Howard worked a GREAT DEAL on my new ride!!! I’ve experienced the “HOWARD MAKES IT HAPPEN” from a former customer’s written review, and I couldn’t agree more! Laura Black (Design Center Consultant) is truly a gem as well. She too is very knowledgeable and professional with a beautiful personality. My interaction with Mike Marsalis (Finance/Business Manager) was also STELLAR. He was as cool as the ocean breeze and funny to boot! They are definitely great additions to this establishment. In a time where the NORM for customer service (in every sector) is just HORRIFIC, my faith in the existence of EXCELLENT service was definitely RESTORED!!! HANDS DOWN THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! I will DEFINITELY refer everyone I know to this fine dealership. Thanks Howard and the Austin Infiniti Team! YOU GUYS ARE A CLASS ACT!!! More

Love the team at Austin Infiniti! The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed if any surprises happen along the way. They are honest, transparent, and easy to work with. More

First time experience. We located this dealer on the internet, knowing that the location was near enough to Waco for us to have an extended visit. We were very pleased with We located this dealer on the internet, knowing that the location was near enough to Waco for us to have an extended visit. We were very pleased with the inventory, both in quantity and price range. Mr. Chris Winters helped us a great deal with selection and advice. This was a first time for us to buy an Infinity and we were thoroughly impressed. We received great instruction about our purchased vehicle. Would highly recommend this dealer and their fine staff! More

Infinity FX35 Service Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up our vehicle. We certainly request Kenny as our service advisor the next time we require service More

Great customer service I have been a loyal infiniti customer for 7 years. they take great care of me and my vehicle. bobby is particularly excellent with his attention to d I have been a loyal infiniti customer for 7 years. they take great care of me and my vehicle. bobby is particularly excellent with his attention to detail, communication, and making my experience great. highly recommend More

It was meant to be I did not go in to purchase a vehicle BUT the customer service swept me off my feet. Mr. Anthony was beyond professional and schooled the principal. I I did not go in to purchase a vehicle BUT the customer service swept me off my feet. Mr. Anthony was beyond professional and schooled the principal. I HIGHLY recommend this dealership and this team. More

Service Great team at Infiniti. Professional and friendly staff and we were in and out in no time and so far we are pleased with our auto purchase. Great team at Infiniti. Professional and friendly staff and we were in and out in no time and so far we are pleased with our auto purchase. More

Great service experience Bobby took care of me. The service I went there for was performed on time and I also got some unforeseen repairs taken care of during the same appoint Bobby took care of me. The service I went there for was performed on time and I also got some unforeseen repairs taken care of during the same appointment. The car was ready sooner than I had expected considering the work done. Loaner was new and clean. I also really liked the email notification of the issues found during inspection and the fact they give you a choice on performing the work or not. More