Austin INFINITI

Excellent Service There hasn't been many times where I felt like I received good service at a dealership. I actually feel like I usually get taken advantage of and I'v There hasn't been many times where I felt like I received good service at a dealership. I actually feel like I usually get taken advantage of and I've never written a positive review on a dealership-ever, until now. The Service Advisers either act like they're doing you a favor or you're interrupting their day. Not with Chris Hamm. I was out driving around when my breaks starting making a loud scraping noise so I arrived without an appointment and Chris got me in right away. He was able to tell me what was wrong with my car within 30 minutes. I knew I would need new breaks soon and Chris made sure I got in and out within 1.5 hours, which included an oil change and car wash. He was so warm and professional and acted like I was the most important person at that time. He even made sure I had a loaner car for an important meeting I had and took the time to show me the functions within the car. Can you believe that a Service Adviser has never cared enough to show me the functionality of a loaner car? When you go- ask for Chris Hamm. More

Easy and fast Arrived and got taken care by the valet who then lead me to Nick. He got the technician to look at the problem, figured it out and got me a loaner. P Arrived and got taken care by the valet who then lead me to Nick. He got the technician to look at the problem, figured it out and got me a loaner. Picking up was quick too. A signature and I was out of there. More

3 hour waste of time Our car was totaled in an accident. We have owned two other Infiniti's in the past. We went in to look at a 2015 Q50 certified used car. After the tes Our car was totaled in an accident. We have owned two other Infiniti's in the past. We went in to look at a 2015 Q50 certified used car. After the test drive we made an offer on the car and told the salesman it was our top offer. Then began the runaround. We sat and waited for the sales person to return with his manager who we had to explain our offer to again, After listening to his sales pitch he said he and the sales person had to go back to his office and work the numbers. After waiting for them to return, the sales manager comes back and says he can't sell that car at that price unless he takes the warranty off. So we spent over three hours at the dealer for them to tell us that they can't sell the car for what we offered unless they sell the car without a warranty. Our whole reason for going there was the warranty. We could have just leased a new car but we prefer to own our vehicles. I think they could have said that when we made our offer instead of making us spend over three hours to get their counter offer. We were ready to purchase the car then but after the run around, and we were really only $500 apart. We decided to wait since we didn't need the car right away and we will be out of town for a while anyway. The dealership is beautiful, the service department looks great and our salesman was a nice guy but the buying experience on a certified car needs work. It shouldn't take that long to make a deal. More

EXELENTE Las atenciones son exelentes , contesto todas mis preguntas y estoy muy satisfecha con la atencion a los clientes en especiial ami y mi familia. Muhga Las atenciones son exelentes , contesto todas mis preguntas y estoy muy satisfecha con la atencion a los clientes en especiial ami y mi familia. Muhgas Gracias. More

Good experience Glad that an express service is available. Washing customers vehicle is a plus. More discounts would be nice on services. Lobby is always pleasant and Glad that an express service is available. Washing customers vehicle is a plus. More discounts would be nice on services. Lobby is always pleasant and is very much appreciated. More

Great service I scheduled my service and everything went very smooth. Loaner was ready and good reports from service manager. I think the costs for simple air fil I scheduled my service and everything went very smooth. Loaner was ready and good reports from service manager. I think the costs for simple air filter changes are exorbitantly high so I choose to do that at home saving $130 for the cabin filter change and $70 for engine air cleaner filter More

Always fiendly and fair I have 2 Infinitis, One is a 2004 FX 35 the other a 2012 M 37. I have had my cars serviced at Austin Infiniti since I have owned them. I am always sa I have 2 Infinitis, One is a 2004 FX 35 the other a 2012 M 37. I have had my cars serviced at Austin Infiniti since I have owned them. I am always satisfied with the service and now the e-mail I receive listing any needs the cars have and a service plan makes it so convenient and easy to order what the cars need. They are always prompt and fair and make sure my cars run at their best all of the time. More

Fantastic service! I have always received exceptional service at Austin Infinity and this was no exception. Kenny Colllns was my service advisor this visit. He listened I have always received exceptional service at Austin Infinity and this was no exception. Kenny Colllns was my service advisor this visit. He listened patiently to all of my concerns, answered my questions, made honest recommendations, and didn't try to oversell me. He was very professional and has a caring, outgoing and friendly personality. When the service work was going to take longer than expected he offered me a loaner vehicle and he found some coupons to lower my costs. My car was finished sooner than expected, everything that was done exceeded my expectations and the total cost was less than expected. I will be continuing to have my car serviced there and highly recommend them to anykne wanting to recekve excellent service. More

Nick is great My wife and I have had 4 Infinitis between us over the last 10 years, all serviced at Austin Infiniti. Nick has always been very helpful and informati My wife and I have had 4 Infinitis between us over the last 10 years, all serviced at Austin Infiniti. Nick has always been very helpful and informative. I trust what he says. Highly recommended. More

Awesome service by Bobby Davis and the drivers who picked up and returned my vehicle. Everyone I dealt with was extremely courteous, informed and helpful service by Bobby Davis and the drivers who picked up and returned my vehicle. Everyone I dealt with was extremely courteous, informed and helpful More