Austin Subaru

Austin Subaru responded

Srwheat, it is always our top priority to deliver impeccable experiences just like this! Thank you for coming on here to show your support and let us know what a top-notch job our team did. We are so lucky to have you as our client and we look forward to the next time we can assist! :) - The Team at Austin Subaru

Austin Subaru responded

Yoonji, the pleasure was all ours! Thanks so much for giving us the opportunity to provide a seamless experience for you. We're very grateful for your support and we hope you will be back to visit us again in the future! :) - The Team at Austin Subaru

Austin Subaru responded

Rockmanx, thank you for choosing us to assist you with your Subaru's servicing needs! We're happy to hear that our team delivered a seamless experience from start to finish. In regards to the issue you encountered with our network, we're sorry to hear about that! We'll go ahead and pass your feedback along to our team so they can make sure everything is running properly. If there is anything else we could have done to earn that 5th star, I'd love to know. Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to help. Thanks again! :) - Timothy Shook, COO

Austin Subaru responded

Sorry to hear about your experience thus far Mr. Myers, My name is Gus Hoelscher and am the Service Director here at Austin Subaru, and a former Senior Master technician myself. You are correct that our team did diagnose your check engine light due to carbon buildup on the 27th. I also understand things going on outside of vehicle repairs may have been more pressing so it takes some time to return our call/text, but due to a delay in approval which came on the 29th, and the extensive nature of the job, the work would not be able to be completed until Tuesday. On Friday the 29th during your conversation with our Service Manager Brandon, you explained you were an Uber driver and needed your car. We offered for you to take the vehicle so you could work all weekend, but you chose to stay in the rental. Much to our dismay, due to the current new vehicle inventory shortages, we have been forced to deplete our loaner fleet by 50% and currently are very short on availability unfortunately so we have to book out loaners almost a month in advance. We are equally unhappy and frustrated about this situation and I do wish we had a loaner for you. The previous repair you mentioned with a cost of $1,700 was for an AC compressor that failed, a wheel stud replacement, and a TPMS sensor with the latter two being a problem another shop caused. This had nothing to do with the CEL and is unrelated, although it was initially diagnosed during the first visit in which the spark plugs were replaced. On your first visit with the CEL, the spark plugs were found to be severely worn and possibly original. That job was $682.75 and was the first step in getting your CEL figured out, and the intermittent short in your compressor diagnosed. These plugs need to be replaced as a starting point for any misfire code simply due to their poor condition. After replacement, the vehicle was running well and the carbon buildup rarely causes driveability issues but does cause enough of a minor misfire that the engine’s sensitive knock sensor can pick up. The remaining leak repairs are simply recommendations that our technician found and are typical for a 127k mile vehicle. We always do a thorough MPI and let our guests know of any and all issues we may find with their vehicles to inform them. These leaks were identified and recorded during both previous visits as well. It is solely up to you to proceed with those repairs or get a second opinion. In closing, we still are aiming to have your vehicle completed on the 2nd as promised. Hopefully, this helps clarify the timeline. Feel free to reach out to me with any questions.

Austin Subaru responded

Banjoboy, thank you for reaching out to us with this wonderful message! We're happy to hear that you were able to take advantage of our express service lane; it really is such a great help to so many of our clients! We appreciate you choosing us, and we hope you will let us know if there is anything we can do to assist in the future. Have a great weekend! :) - The Team at Austin Subaru

Austin Subaru responded

Molly, it's wonderful to see that you left feeling 100% satisfied with your recent service visit! It means so much to have your support, and we cannot wait to see you again in the future. Thank you for being our client, and have a great day! :) - The Team at Austin Subaru

Austin Subaru responded

Sean, we appreciate you coming on here to leave us this generous review! We agree, the Lyft services are such a great touch and make everything even more seamless. Your compliments mean the world to us, and we hope you will be back to see us again in the future. Thanks a million! :) - The Team at Austin Subaru

Austin Subaru responded

CC, thank you for taking a moment to leave some wonderful feedback for Gabriel and Tony! They are both amazing, and we'll be sure to give them a shoutout for their fantastic work here. It's great to know that you had a comfortable and stress-free visit, and we hope you will be back to visit us again in the future. Thanks again, and take care! :) - The Team at Austin Subaru

Austin Subaru responded

Stevegav, we love seeing feedback like this from amazing clients like yourself! Thanks so much for taking a moment to show your support for Ayron and the rest of the team. We hope you'll be back to visit us again in the future! :) - The Team at Austin Subaru

Mickey responded

Thank you! You guys have been great! I had 2 BMW’s before this (my first) Subaru - I thought I would miss the Service Department there - because they were so good. Nope! I have been telling everyone hubby, sisters and friends “You should really get a Subaru! I love mine!” I know they would feel the same. And, I LOVE y’all’s heart for animals.

Austin Subaru responded

That is fantastic to hear! We're happy to have you as part of our family. And yes, if there's anything we absolutely adore here at Austin Subaru, it's puppies and pets in general! Thanks so much for the super kind message. :)