Austin Subaru

WHAT A DEALERSHIP! Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to know and understand our needs and wants. Our agent, Jade, was astounding in her tenacity to serve us. From the initial call, to her emails where she customized short videos for us while dodging rain drops, (YES! SHE DID IT IN THE RAIN!), to her focusing on speaking to my wife all along the way highlighting features that Jade knew would matter to her, Jade was the consummate professional. Jade worked to provide us with stellar service whether on her way home, while at home, and even on her day off! We felt totally valued and the customer care we received from her continued as we dealt with others at the dealership. THIS PLACE IS HAPPENING! Our final professional was the finance person who went by "Bulldog." She lived up to her nickname as she sought to make sure we totally understood the entire lease process. She LISTENED to us. NOT ONCE did we feel we were being "sold" as much as being served. WHAT A GREAT FEELING! We leased the exact vehicle my bride desired. We paid more than we ultimately expected, but to be totally fair, it was only more due to OUR adding on extras WE found value in for ourselves after Bulldog shared the features and benefits of them. In retrospect, the other dealership, though we we liked the salesman, was dead! he was the only person who tried. His support folks in the background let him down, They had their "add-on package" already added in to the price hoping we would simply accept it. They all were VERY underwhelming... Yes, it was well worth the drive! THANKS JADE, BULLDOG, and AUSTIN SUBARU! More

Working with Austin Subaru was painless and easy. I really appreciated Joey- he's the best. Everyone in the dealership was patient with my 20 month old- he even got a whole cup worth of Beaver Nugget I really appreciated Joey- he's the best. Everyone in the dealership was patient with my 20 month old- he even got a whole cup worth of Beaver Nuggets from another partner. The whole office was helpful and checked in with us. More

This was the first time I received a call from my service rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much ti rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much time would be needed. As the service was performed, he kept me updated, and the dealership was more than fair with the charges. Everything I requested was taken care of perfectly, even really efficient transportation to the dealership when my vehicle was kept overnight. The last dealership I dealt with was a total nightmare (not a Subaru dealership). I love my Crosstrek and am extremely happy with the service just completed. More

I am now a happy camper :) I've been to many dealerships looking for very specific car that would fit my personal needs and budget. Been at Nissan, Toyota, Honda, Kia, Hyundai and Ford, but the dealerships looking for very specific car that would fit my personal needs and budget. Been at Nissan, Toyota, Honda, Kia, Hyundai and Ford, but the amazing level of service that I got at Subaru was not even near the others. Everyone at Subaru have been polite and amazing! Biggest shoutout to Christopher Page, he's been super friendly, responsive and professional. The atmosphere and reception is stellar. We came on a Saturday (busiest day) but even with that we were able to finalize all the paperwork extremely fast, comparing to other dealerships. I've been very direct with numbers and nobody was pushing or talking you into things that you don't need, like it usually goes, when you're buying a car. So I drove my car away happy and with the feeling of complete care and support. Thanks folks! More

I really HATE car buying and the people who sell them. That being said, my experience Austin Subaru was great. I worked with Clayton LaJaunie, he let me ask all my questions instead of giving me sales pit That being said, my experience Austin Subaru was great. I worked with Clayton LaJaunie, he let me ask all my questions instead of giving me sales pitches. He got me into an Outback that day. Post sale, I had a couple of issues and Jack Cramer in the Service Dept. took care of them right away. From start to finish everyone there was helpful and friendly. About 6 months after I bought my car I got a text from Clayton asking how me and my Outback were doing. I've sent him a few pictures of us on our adventures. More

Best experience from customer service to actual repair of my vehicle. Highly recommend Austin Subaru. my vehicle. Highly recommend Austin Subaru. More

The greatest customer service I have ever received. The service advisors are truly top notch quality. The service advisors are truly top notch quality. More

Best dealership experience I ever had. I have bought 3 brand new and two used cars in the past from different dealerships. This time in particular we were searching for a specific car. Non I have bought 3 brand new and two used cars in the past from different dealerships. This time in particular we were searching for a specific car. None of my local Subaru dealerships in the DFW area wanted to help us locate or order one from the manufacturer. Austin Subaru did have one coming and they said a small deposit would guarantee us the car to be reserved for us. When we went to pick up the car, everyone treated us very professionally. The first time I did not to have to haggle with a dealership. No waste of time. The car was delivered as promised, the price we were charged was as promised. I did not mind driving the 200 miles from Dallas to Austin. More

Service yesterday for routine maintenance was excellent! Professional staff was great! Always a great experience Professional staff was great! Always a great experience More

Great sales team, got a great deal on a new WRX and got a good value for my trade. Finance manager was able to get my payment to a spot I was happy with and wasn't pushy with extras. If I stay with a Subaru good value for my trade. Finance manager was able to get my payment to a spot I was happy with and wasn't pushy with extras. If I stay with a Subaru I will be going back. More