Austin Subaru

Preventive maintenance They did a great job replacing the timing belt, diagnosing and and fixing a sound that had been bothering me, and answering my questions about other r They did a great job replacing the timing belt, diagnosing and and fixing a sound that had been bothering me, and answering my questions about other recommended services in a low-pressure way. More

New Car - Second One in 6 months In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a v In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a very high speed and totaled my new car. Once the insurance settlement was completed, I was back at Subaru buying the very same car - same color; same features. As before, Roger was so very helpful and sympathetic to my situation. So I was the buyer of a second Subaru within a 6-month period. I feel like the car definitely saved my life - and I am so very grateful for that. More

Amazing Service I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! I highly recommend bringing your Subaru to Austin Subaru. More

Platinum Service The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and car wash, and for supporting the environment and pets. More

Warranty Work Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. My appointment was for an estimated 2 hours to complete the replacement, but I was finished and gone within 1.5 hours. I'm very pleased with the way the whole process worked. More

Excellent efficient service My car was due for its 6 month/6000 miles service check. I was able to make an appointment online at a time that was convenient for me. There was no w My car was due for its 6 month/6000 miles service check. I was able to make an appointment online at a time that was convenient for me. There was no wait to drop the car off at the appointed time and the service advisor was with me within minutes. He was attentive and thorough in asking questions and clarifying what was to be done and how long it would take. The waiting area is comfortable, peaceful and conducive to working - not to mention they have great complementary coffee. The service was completed well within the expected time. The entire experience was exceptional! More

No nonsense, great service I knew what vehicle I was interested before I arrived at the dealership, which made my shopping experience very easy. Don was immensely helpful and k I knew what vehicle I was interested before I arrived at the dealership, which made my shopping experience very easy. Don was immensely helpful and knowledgeable about the vehicle and super pleasant to work with. Laura helped get the numbers and financing put together. Highly recommend Austin Subaru! More

quick and easy I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend m I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend my maintenance agreement, and the rep. just said I'd have to talk to the sales department and then quickly changed the subject. He didn't give me any other info, or offer to let me talk to someone, or tell me where to find more info... Also, I remember my first service visit, they went over everything that was executed/checked, and did things like show me (on paper) what my tire tread level was, etc. However, since that first visit, that really hasn't happened again. I can figure the tire thing out on my own, but it was nice to have it pointed out to me. Lastly, and this was very odd, but there was a TV in the waiting area showing comparative pricing on various maintenance items, comparing Austin Subaru against some franchises. The odd part is, for one of the categories (can't remember which), Austin Subaru was at least 50% more expensive (with no other value-adds)... I'm not an MBA, but I'm pretty sure that's doing the opposite of what it was intended to do. More

Great service Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowle Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowlegable about all their vehicles. More