Austin Subaru

Great experience This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extrem This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extremely efficient and event helped me outfit my new car with the exact roof rack I wanted. Overall the experience was 5 stars just like the first time I purchased a Subaru from John. I would highly recommend Austin Subaru and tell my friends/family to work with John Martinez. Also the service department is incredibly quick and professional. Thank you Louis (Chris) Hendel More

Satisfied Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Al Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Although I cannot remember the young man that worked with my financial part he also was very helpful and knowledgeable. More

Customer service If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is re If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required More

Fast, friendly, personalized service. In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig! Amazing comfortable and convenient waiting area. Very clean, wifi, power outlets, separate play area for kids with toys, etc. Coffee and snack bar with bartender. Love my Subaru, love this dealer. More

Thanks! Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. More

1st Subaru All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spre All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spread the word to my Army buddies. Also Kudos to Edwin that knew my name from USAA car buying service. I know this is a business, but customer service makes a huge difference to me and a great deal of people i know. The whole team was awesome...but i do not remember the names. The finance person did not use pressure tactics and made the transaction very easy More

Above and Beyond the Call of Duty William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing th William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing the work, but, I want to thank them, as well. More

Very Disappointed I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The s I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The sales person seemed very irritated when she found that I purchased my new Subaru in my home town of Atlanta, and reluctantly agreed to help me. She disconnected my wife's phone from the Bluetooth although I asked her not to disconnect it, and told me that I could reconnect it when I got home. Then she connected my I-phone. I guess that I will have to visit my dealer in Atlanta to get help in reconnecting the I-phone that I asked her not to disconnect. This dealer only seems to want to help people that are spending mega bucks with them. What a poor attitude. More

Helpful, education, and professional buying experience Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interest Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interested in satisfying the buyer's transportation needs. More

1st Subaru purchase & Fantastic experience The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around.... The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around......5 hours later we walked out with our 1st ever Subaru Crosstrek. The Staff was simple awesome & friendly. We were never harassed or pressured. Can't wait for when it's time for service as the wait area is very roomy and comfortable for one to work & have a hot or cold beverage. More