Austin Subaru

Exact I've owned exactly one Subaru. It's the one I drive now. I love it and one of the reasons is this particular dealership. I do volunteer work in state I've owned exactly one Subaru. It's the one I drive now. I love it and one of the reasons is this particular dealership. I do volunteer work in state and local parks as well as various land preserves - erosion and flood control, habitat restoration, invasive species work, and of course regular trail and bridge work.. The work is often in hard-to-reach locations where AWD is a must. Sometimes the convoy must look hilarious - multiple large 4x4 pickups with the double rear wheels and in among them my little Forrester. The Forrester is small enough and nimble enough that it can get to places the pickups can't. On one recent project the first words the land steward said when I arrived were "oh good you brought the Subaru." It can drive in and out where the big boys have to back out or just call it quits. It's EXACTLY what I need. And the service department provides the same exact care. They let me know what might need future work AND WHEN and the cost so I can plan for it, but they don't push. It's on my schedule and my terms - EXACT! More

Terrific no-hassle experience! Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help an Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help and was very responsive when I needed something from him. He didn't pressure me and he was forthcoming when I requested information. There were no surprises. Austin Subaru went above and beyond to expedite re-locating a car from Houston and they worked quickly to remove pinstriping from the car. I really enjoy the friendly atmosphere in the dealership. I enjoyed talking with every person I met there. I'm actually looking forward to hanging out in the cafe when it comes time for my 6,000 mile service. Overall it was a very pleasant experience. More

Amazing Muy amables muy buen servicio.. Muy satisfactorio.. supo buscar opciones hasta encontralas para poder darnos in muy Buena resolucion. Agradesco Muy amables muy buen servicio.. Muy satisfactorio.. supo buscar opciones hasta encontralas para poder darnos in muy Buena resolucion. Agradesco el buen trato de todos ahi More

Efficient service - Can't be beat I brought the car in to check out warning lights and problems getting the car into gear. It turned out to be a broken switch, and the repairs were do I brought the car in to check out warning lights and problems getting the car into gear. It turned out to be a broken switch, and the repairs were done in about an hour from when I arrived. The waiting area is comfortable, clean, and has drinks and snacks. I highly recommend Austin Subaru for service! More

Incredible Customer Service We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but al We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but also for the integrity and EXCELLENT customer service of the dealerships. When I walk through the doors of Austin Subaru, I know that I am going to be treated with respect from the sales floor to the service department. As a woman, buying a car can be an infuriating experience. At other dealerships I had salesmen question my ability to drive a manual transmission, drop women-driver jokes, try to TELL me what I wanted, talk over me to my husband, and give me the run around with numbers. Working with John Martinez on my latest purchase was hands-down the best experience in purchasing a new vehicle I have had. Each time I test drove a car, he tossed me the keys and said "go for a spin and let me know what you think!" He was extremely informative and he talked with me, not at me. He gave me space to make my decision and not once did I ever feel like I was being SOLD something but rather being assisted with my purchase. For that I will gladly hand over my money. Other dealerships could learn a lot from the folks at Austin Subaru. More

Brake Issue I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a br I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a brake light switch issue. I called in, described the issue, and got an appointment in a day. When I brought the car in I described the issue and my self-diagnosis. The service team acknowledged my research, confirmed that it was the culprit, quickly replaced the switch and got me on my way for a pretty reasonable cost. More

Solid Service I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would rec I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would recommend. More

Outback Touring Simplest new car transaction ever....Our salesperson (Roger) handled all paperwork from his office. We were not turned over to others for extended war Simplest new car transaction ever....Our salesperson (Roger) handled all paperwork from his office. We were not turned over to others for extended warranties, etc...... More

Great Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I understood the work to be completed and the cost before it began; as well as following up with me at the end about recommended work and why. He was confident and clear with his information and was genuine in his Exceptional Customer Service. More