Cowles Nissan - Service Center

On Novemver 14, 2013, I took my car to Cowles Nissan for service. Prior to bringing my car for the 15,000 mile service, I called the dealership to ask the price. I was told that it would cost $335.00 and wa service. Prior to bringing my car for the 15,000 mile service, I called the dealership to ask the price. I was told that it would cost $335.00 and was not informed of any additional cost. I expected to be charged $335 plus tax. When my husband went to pick up the car, he was charged $379.80 plus $8.32 tax, a total of $388.12. This was more than I expected to pay. The reason I called prior to bringing my car was to make sure that the cost was within my budgeted limit. I am very unhappy and disappointed in being tricked. When I called to complain, I was told that that there is a charge for shop supplies, hazardous material, etc. I told the representative who quoted me the price that he should have mentioned all charges. When someone call for a price quote, the amount given is what they expect to pay. Lesson learned! Just want customers to be aware. Unhappy Customer Mitchell More

The service was outstanding. Kirsten Wright was so helpful and got me an appointment after a last minute cancel. She was very knowlegable and gave me all the information I would need regarding the ser helpful and got me an appointment after a last minute cancel. She was very knowlegable and gave me all the information I would need regarding the service performed on my vehicle as well as future things that could also be an issue. I would definitely recommend this dealership and if I have any further issues, you will be at the top of my list for service. Way to go and you have a great staff. Keep up the good work!!!! I would have given a "10" overall but it only gave me the opportunity to list a "5". Thanks again for the great service! Kelly More

Last week I called and left a message for Kirsten as I needed to bring my vehicle in for emmissions. I called as I wanted to make sure if I left the vehicle it could be fit into the schedule. I did not needed to bring my vehicle in for emmissions. I called as I wanted to make sure if I left the vehicle it could be fit into the schedule. I did not reach Kirsten so I left a message. It was very late in the afternoon and I was leaving work, so I decided I would just take a chance at a local gas station, since my tags were no expired (oops). I was able to get the emmissions test done and moved on with my business. A week later, out of the blue I received a call from Kirsten. She explained and apologized for not returning my call sooner as she was on vacation. But she followed up with me wanting to make sure that I was taken care of. Are you kidding! I was so touched that she was concerned enough about me that she called back to make sure that I was taken care of. I was blown away with that outstanding level of customer service. And this is not the only time. Kirsten consistently provides this level of customer service. She always makes me feel as though I am her only customer. That is incredible. I continue to return to Cowles because I know Kirsten will ake great care of me and my vehicles. More

Although I didn't buy my Pathfinder at Cowles it is the closest Nissan dealership to my office, and it is where I get my truck serviced. The Cowles staff is efficient and courteous; I highly recommend the closest Nissan dealership to my office, and it is where I get my truck serviced. The Cowles staff is efficient and courteous; I highly recommend them! More

I always get the best customer services when dealing with Kirsten Wright. The service is always top notch and very accommodating. Thank you, Randy K. Kirsten Wright. The service is always top notch and very accommodating. Thank you, Randy K. More

I always enjoy getting my car services at Cowles Nissan. The customer service is A+ and my car issue is always resolved in a timely manner and at a great price. The customer service is A+ and my car issue is always resolved in a timely manner and at a great price. More

I bought my car last year in May and it is wonderful, I have only had to take it in for the scheduled oil changes, but every time I have gone in, it has been in t he mornings before work and they get me in have only had to take it in for the scheduled oil changes, but every time I have gone in, it has been in t he mornings before work and they get me in and out within less then an hour. That is very important to me. When I bought the car, I went in thinking that I would not be able to get a new car. They really worked with me and I a am very happy customer and will always go back to them. Thanks for all you do, Cowles Nissan. More

Good service department, acknowledge recommendations for future maintenance of my vehicle, also they inform you everything that has been checked until car is returned to you. Prices are very reasonable for future maintenance of my vehicle, also they inform you everything that has been checked until car is returned to you. Prices are very reasonable for a dealership. More

Beginning in 2005, I have purchased three new vehicles from Cowles. One Nissan Frontier 4x4 truck for me and two Altima cars for my wife. I am very satisfied with the service both in new car sales and fol from Cowles. One Nissan Frontier 4x4 truck for me and two Altima cars for my wife. I am very satisfied with the service both in new car sales and follow up service. I have and will continue to recommend this dealership to friends and family. More