Cowles Nissan - Service Center

Frustrating Wait Dropped car for minor service. Asked for a rental or loaner based on my schedule but was told the service should be fairly quick. 3hrs later no update Dropped car for minor service. Asked for a rental or loaner based on my schedule but was told the service should be fairly quick. 3hrs later no update and I've missed important meetings. Service should respect customers timelines. Very frustrating. More

Quick emergency service Auto problem travelling from NY to FL quickly resolved and serviced with wonderful help from Mara and service tech. Professional and courteous. High Auto problem travelling from NY to FL quickly resolved and serviced with wonderful help from Mara and service tech. Professional and courteous. Highly recommend Cowles Nissan! More

Bad experience, stay away from Cowles Nissan I went to Cowles Nissan on May 29 for a tire rotation & balance, a problem with the leather on the steering wheel and for a recall, the service writer I went to Cowles Nissan on May 29 for a tire rotation & balance, a problem with the leather on the steering wheel and for a recall, the service writer never even acknowledge what I said about the recall, he just wrote the tire rotation and the problem with the leather of the steering wheel, inside he informed me that the dealer would charge me $131.00 to check the steering wheel if it wasn't under warranty, are you kidding me, this vehicle is a 2015 Altima, 8 months old and it has only 8,500 miles. I think that the service writer only wanted to find a way to charge for something that it should be under warranty. I can assure you that I'm never going back to Cowles Nissan. More

False Promises Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of thi Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of this year (5/28/2014) from Cowles Nissan of Woodbridge, VA. The sales consultant was Mr. Brian Johnson. He was professional, friendly, and straightforward and remained true to his words, which I appreciated very much. Mr. Johnson explained everything that i was to receive with the purchase, “Verbally”. He said boastfully, that buying from this dealership has its advantages, because many benefits already come standard, like lifetime oil change and lifetime state inspection. Brian even took the liberty and scheduled the initial oil change with the service department on behalf of me. I was very impressed. In a nutshell, my overall car buying experience from Cowles Nissan was very smooth, very pleasant. The vehicle i eventually ended up purchasing was originally not found in any nearby dealer’s inventory. It had to be brought over(driven) to VA from a NY dealership. Couple of OEM parts and accessories were not installed (i.e. Rear Spoiler, Illuminated Kick Plates, Pinstripes & Wheel locks) which had to be ordered from the manufacturer to complete the order. I had to take the vehicle back to the dealership multiple times to get those installed at different dates. Because of this inconvenience to me, Tony Johnson, one of the Managers at Cowles Nissan, promised couple of free fill-ups (free gas) for my vehicle, but again “Verbally”. The offer I am yet to utilize. Today (12/9/2014), approximately six months later, I went to the dealership for that initial oil change and to schedule my next free oil change. This is when my pleasant relationship with dealer took a 180-degree turn. When I requested Mr. Ghani Niazi, another Manager, at Cowles Nissan, to schedule my next free oil change, I was given a blank and surprised look followed by “What are you talking about? There is no such thing as free lifetime oil change or state inspection”. I asked that Mr. Brian Johnson come in and ratify my claim. I was told by Mr. Niazi that Brian does not work at this dealership any longer. Mr. Niazi then proceeded to explain, as if I do not fully comprehend “English”, that all his sales consultants are very knowledgeable and they would never make any such statement about free lifetime anything. Mr. Dan Wernitznig, General Manager, was also present at the scene and seconded Mr. Niazi’s statement. Mr. Wernitznig then took over and explained, “Often times “customers” come in and make false claims, but he is not saying that I am lying. Besides, I did not have any “written” proof that Brian indeed made that statement about free oil change and state inspection. His dealership policy clearly dictates that. As such, he cannot do anything even if he wanted to. I must have misunderstood”. Sure, Mr. Wernitznig, is not saying that, just implying that I am (lying). The dealership policy, as explained by Mr. Wernitznig and Mr. Niazi, that only the first 2 oil changes are free and the state inspection. None of which are posted anywhere, I should mention. Bottom-line: (with some crude sarcasm) • I am naive; I will be the first person to admit that. I am a fool that I believed the “Verbal” empty promises by a reputable dealership, their Managers and their sales consultant. • I am a Software Consultant for the DoD, well to do, can afford the brand new customized vehicle but went back to the same dealership because I cannot afford the oil changes and state inspections. • I am ignorant because I do not know when someone is calling me (their customer who bought a vehicle from their dealership not too long ago), a liar to my face (implied) • A GM of a dealership cannot make any exceptions or at least try to accommodate their “paying” customer. • I still believe in principals and ethics, and expect others to do the same. More

Oil Change I have been getting my oil changed here for over 3 years. I am usually greeted with the standard customer service greeting nothing out of the ordinary I have been getting my oil changed here for over 3 years. I am usually greeted with the standard customer service greeting nothing out of the ordinary or over the top. They do have a nice waiting area with wi-fi, not greatest reception but its doable. My only complaint is that i have had a knocking on the car, and I have take it to the dealership twice and no one has said anything?? I also took my car to another dealership, and used to get the exterior washed at the dealership. I guess my complaints to Nissan HQ's via the survey have now gotten this dealership to offer car wash coupons( you might have to ask for it), in the event that the car is not washed or the washer has gone for the day. Overall, I have had good service there. More