Auto Showcase of Bel Air

SCAM ARTIST My fiancé and I purchased a truck that broke down with in 6 hours of purchasing it. This has been nothing but a night mare. We are out over 35,000 bet My fiancé and I purchased a truck that broke down with in 6 hours of purchasing it. This has been nothing but a night mare. We are out over 35,000 between missed work, tow truck fees, repairs, etc. We had to have the truck towed there three days after purchasing it, because they said they would "take a look at it". While it was there they decided to further vandalize it, all of which we have pictures of. The dealership has done nothing to help, even at one point threatening to call the cops. We now have a 2008 f350 that does not run. My fiancé got to drive his "new" truck for 6 hours, ever! Now on top of all this, we are having to pay lawyer and attorney fees and miss even more work and wages to sue this crooks. PLEASE DO NOT BUY FROM THEM, IT WILL BE THE BIGGEST HEAD ACHE OF YOUR LIFE. We are a newly engaged couple who has had to push back our wedding plans because we have had to spend so much extra money on this vehicle. It is truly saddening that these crooks continue to get away with this. I kept wanting to give them the benefit of the doubt, but even the MVA was very familiar with them when we went in to file a report. We have also found a wonderful attorney who has had dealings with them before, and she says that this is nothing new for this dealership! BUYER BEWARE!! More

Extremely poor customer experience, do not recommend On Nov 4th, I was basically thrown out of the showroom for wanting to test drive the 2015 Q70 by Eric and his manager. I share this as a lessons learn On Nov 4th, I was basically thrown out of the showroom for wanting to test drive the 2015 Q70 by Eric and his manager. I share this as a lessons learned to improve your customer relationship management, or you're not going to be around long. Earlier in the week, Monday Oct 31st, I met Eric at the dealer after chatting on the phone about the Q70. After seeing the vehicle, it was suggested that I call in advance to make arrangements, so the car could be taken off the show room floor. I did just that on Friday the 4th. Upon arrival, I was sat down to negotiate a price and agree to it, before going near the car for the arranged test drive. In addition, I was misled by the internet price, the advertised price on the vehicle, and the price shared by Eric, which was $3k more. After suggesting to Eric that I'd gladly consider discussing price, after a test drive... he went and chatted with his manager. Upon return, he shook my hand and said have a nice day. Needless to say, this experience was rather entertaining, in that this dealership was very unprofessional, did not put the customer first, and demonstrated a clear disregard for business fundamentals. Yep... this third class organization lost a motivated cash buyer who's been driving Infinities for the last decade. Later that day I patronized a true professional car dealership and was extremely satisfied! I offer this non-buying experience to the management and future customers as an example of my experience at the Auto Showcase in Fallston. First and last time I attempt to shop at a "non-reputable" car dealer. Enjoy! More

A+ customer service I drove an hour an a half to purchase a Tahoe didn't like the numbers and was about to walk out but then Mike the store manger talked to me and helped I drove an hour an a half to purchase a Tahoe didn't like the numbers and was about to walk out but then Mike the store manger talked to me and helped me out and put a deal for me together that I liked. Carmen the sales person was also very helpful definitely recommend this dealer to anyone A+ for sure More

BUYER BEWARE **DO YOUR RESEARCH ON ALL REVIEW WEBSITES, CASE SEARCH, ASK FRIENDS, ETC BEFORE BUYING ANYTHING FROM ANYONE** I recently purchased a Jeep Wrangler **DO YOUR RESEARCH ON ALL REVIEW WEBSITES, CASE SEARCH, ASK FRIENDS, ETC BEFORE BUYING ANYTHING FROM ANYONE** I recently purchased a Jeep Wrangler 2009 on the 7th of July at Auto Showcase of Bel Air. After haggling back and forth, I was convinced to buy the Jeep with 70,000 miles when I insisted on getting an extended warranty for one year, good thing! Within 48 hours of driving the car off the lot, I took it to the Jones Junction Jeep Dealership to check for any recalls that may or may not have been taken care of. The mechanics there informed me after inspecting my car that my rotors were completely rusted and needed to be replaced. I was confused by this because the one thing I did know was that brakes are definitely part of the Maryland State Inspection guidelines. I was so flummoxed, that the mechanic took me into the garage area where he showed me the rust by flicking pieces off with a pen. He gave me a comparison by showing me a nearby vehicle's rotors to show me what they should look like. Mechanics there also were adamant that there was NO WAY my vehicle should have passed inspection with the rotors in that condition. The mechanic advised me to take it back to where I bought it and insist the brakes/rotors be replaced and if they did not do so, to report to the state police about the fraudulent inspection. On Monday morning, July 11th I returned to Auto Showcase of Bel Air and spoke to Mike. Mike implied that the Jeep dealership was trying to make a sale and that the brakes were just fine. He continued to tell me he drove it on demo several days and knows himself there is nothing wrong from his own experience. I insisted and had to threaten to take to State Police before he would relent and get his service people to at least look at my vehicle. Obviously, the rotors were found to be illegal by MSI (Maryland State Inspection) standards because they were replaced at Auto Showcase's expense. On Thursday, July 14th I found myself stranded for almost 2 hours during one of the hottest days of the summer on I-95 South Baltimore after having one of my tires blow out. I was told by the tow truck driver I had to call and by the tire people I had to purchase new tires from that my tire had been dry rotted. You may be asking, why was I towed for a flat tire? I was towed because Auto Showcase of Bel Air failed to give me the key/device that unlocked the spare tire to allow me to change my flat. I had to purchase two tires and I haven't even had the car one week. Prior to my blowout on July 14th, because of my rotor experience, I had a objective car repair inspect at my cost of $70. They informed me that my U-Joint was bad on the left axle and that I needed to take it to the dealership which I did on July 15th. I was informed once again at Jones Junction Jeep Dealership that both my left and right axle needed to be replaced along with both U-Joints. It is my understanding that after my conversation with all these mechanics that U-Joints are part of MSI which was confirmed by the Jones mechanic. I was informed replacing all these items would be $961. Luckily, I had insisted on an extended warranty on my vehicle. Even so, I am now paying a $200 deductible in order to get my car in safe running order. I have had it for a total of 8 days. This should not be acceptable under any circumstances. After paying a $200 deductible, I STILL was hearing and feeling the engine type dragging as though the engine was having trouble accelerating resulting in a kind of grinding noise. Horrible! Now, on top of everything, the mild squeaking noise I heard every once in awhile was now every single bump I hit in the road, where I couldn’t drive without music and had to keep the windows up, which is ridiculous when it’s meant for windows and top down and bumps, rocks, off-roading etc. It is a JEEP! In between all of this, if my car was running or driving for a long period of time like 45 min+ the buttons on dash would get extremely hot and the floor would be hot to the touch as well. After getting last repairs made, I had put too much into a car for only having it for 11 days. I consulted a lemon law attorney who advised me to get another state inspection. Of course, now that I fixed everything it passed leaving me with less of a case in the eyes of the court. Throughout this ordeal, as you might imagine, I have been complaining to friends and co-workers. Unfortunately, it is now coming to my attention that Auto Showcase of Bel Air is well-known in the area to have a dubious reputation for fraudulent acts in their car sales. At this point was extremely upset because I felt as though I had no control over the situation at hand. After calming down I had to consider what my “realistic” choices were. A) Drive the car with the one year warranty I begged for and hope for the best. B) Voluntarily turn in the car and ruin my credit C) Trade the car in and hope for a good deal on another car. I chose C. I went to a reputable Honda Dealership in my area and asked what they could do for me knowing that I was going to be upside down as I have not made a payment yet. I explained I just got the car and I did not like it. I did not go into detail about the problems. I had very low expectations of being able to make any kind of deal I could afford. Luckily, they worked quite hard and worked a deal I could afford and feel good about. Spread this story around to your friends and their friends so no one you love or care for has to learn the hard way. Even though I managed to get a decent deal in the end, I will be paying for my mistake for the next 6 years. So word to the wise DO NOT SHOP at AUTO SHOWCASE OF BEL AIR!!! More

COMPLETE TOTAL RIPOFFS! Its took me 2 years to finally do this ..it started off my wife needing another vehicle . so she wanted a small car with a nice color and she found t Its took me 2 years to finally do this ..it started off my wife needing another vehicle . so she wanted a small car with a nice color and she found this 2007 chevy cobalt sunburst orange car with 48000 miles for under 8 grand . so we go look at it test drive it . of course we had to deal with a pushy salesman . ( money hungry ) so i told them i dont care what you all have to do i do not want to spend over 10k for this car . ( that was my mistake for saying that ) they jacked the sales price of the vehile UP to make the out the door price exactly $10.000.00 they basically jacked the price of the sale price up $1500.00 and if they wouldn't have done that . i would have probably paid $8600.00 or less out the door ( my sales person was (Clarence Wallace ) , again My mistake for letting a dealer screw me over by opening my mouth ... so they tell me i have 7 days to bring them the check from my bank . which by the 3rd day . i took them the check only to find out AFTER they took my banks check that they financed it through their bank . ( of course they get a cut if you get financed through them ) so here i am dealing with 2 different banks that both financed the car , both fighting for the title , and they dealer refused to deal with me and constantly left me on hold to the point i had to hang up . constantly calling and talking to 2 different banks constantly was a complete nightmare . but thanks to MY DRIVE OF AMBITION . it got taken care of , no thanks to the dealership. now . lets move on . not even 60 days later , wala the brake pads are grinding metal to metal . but yet this car went through Maryland state inspection . Common sense and my mechanical background told me otherwise . so i replaced that and a few OTHER things that should have FAILED MARYLAND STATE INSPECTION .lets not forget the fact that they had my hard plate tags for over a month , but forgot to notify me or take my calls when the temporary tags were about to expire , I just believe that purposely forgot as a form or retaliation, but oh well, so lets fast forward almost 2 years .. my wife nor i currently need this vehicle any more . we actually bought different cars .( TRUST ME , NOT FROM HERE ! ) Upon attempting to sell this car . it has now been discovered that the ODOMETER HAS BEEN ROLLED BACK . at that point i was not even shocked .. i wasn't expecting it . but i wasn't shocked . because again . of the dealer i have bought the car from . so while writing this , i believe i also gave the DEALER enough information to look back at their paper work to see exactly who it was that wrote this PERFECT DESCRIPTION OF THIS FABULOUS DEALERSHIP just to see if they would attempt to contact me to even give me SORRY .. but again i doubt they will .. you all want to know why . they already got paid . im just a fart in the breeze to them now . POST THIS REVIEW ON YOUR WEBSITE !!!!! More

Terrible Terrible Terrible!!! Keith Bagwell salesman didn't do nothing at all was no help whatsoever didnt provide any useful information shook my hand once at the beginning and di Keith Bagwell salesman didn't do nothing at all was no help whatsoever didnt provide any useful information shook my hand once at the beginning and didn't see him until 10 hours later after the whole process was over but I will say Mike that works at the front counter was very very helpful and informative and guided me through the whole process and if I could give him a 5-star rating I would! More

Best Car Saleman Looking for a car today go the Auto Showcase in Fallston MD and ask for Mr. Keith Bagwell awsome saleman and they have whatever car you would want fr Looking for a car today go the Auto Showcase in Fallston MD and ask for Mr. Keith Bagwell awsome saleman and they have whatever car you would want from an everyday to a high end. More

Worse dealership in Maryland I bought a 2009 Chevy Traverse from Anthony at the Bel Air location. First off, the key pad didn't work at all. Was promised a key pad and never got I bought a 2009 Chevy Traverse from Anthony at the Bel Air location. First off, the key pad didn't work at all. Was promised a key pad and never got it. I bought it back in February 2016. The driver side floor mat wasn't included. Anthony never answers back about key pad. Get tags picked up aND inquire about key pad to be told one wasn't ever ordered. What type of dealership doesn't have a key pad that works when they sell a vehicle? Next issue, have had the car in the shop more then I've been able to drive it. I bought it as is for a reason because this place knew it was a piece if crap but got my money. I'll be filing a complaint with the better business Bureau and the consumer protection division as well. This place is a scam don't buy from them. The lot on 40 that this traverse came from is closed now, wonder why?? More

Awesome We had a great experience looking for cars. Keith was very helpful the entire time. They have a very large selection of vehicles. I would recommend th We had a great experience looking for cars. Keith was very helpful the entire time. They have a very large selection of vehicles. I would recommend this location to anyone. More