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AutoFair Ford

Manchester, NH

4.3
578 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 578 reviews

January 31, 2024

Great service employees and friendly staff I will always buy from auto fair ford they have the best service More

by olee384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason lessuire
Feb 01, 2024 -

AutoFair Ford responded

We're so glad to know you had a great experience with our team at AutoFair Ford in Manchester! We appreciate your loyalty and look forward to serving you again. Safe travels until then!

January 24, 2024

This is a great dealership. Joe does a nice job keeping me informed, and provides great customer service. More

by Admiller32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Reardon
Jan 25, 2024 -

AutoFair Ford responded

We're glad to know you had a positive experience with Joe at AutoFair Ford in Manchester! We strive for excellent customer service and appreciate your feedback. Safe travels!

January 16, 2024

fast service with communication throughout the whole process by phone. they even picked me uo to retreive vehicle More

by Hsnazelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 16, 2024 -

AutoFair Ford responded

We're glad to know you appreciated our efficient service and timely communication at AutoFair Ford in Manchester. Thanks for choosing us- drive safely!

January 07, 2024

AutoFair Ford in Manchester was absolutely wonderful. I never felt pressured, they were extremely helpful and accommodating. Gaius was my sales rep and went out of his way to find me exactly what I was More

by Vicky Lynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Paradise (floor Manager) , Drew Cyr, Gaius Dipigney
Jan 08, 2024 -

AutoFair Ford responded

Vicky, we're delighted to know that Gaius, Tim, and Drew made your experience here at AutoFair Ford in Manchester a great one! We strive for pressure-free and accommodating service. Enjoy the new Ford F-150!

December 19, 2023

They are accommodating friendly no pressure easy to deal with dealership. I have worked in the industry for over 35 plus years . I was amazed that how smooth everything worked out. Thank you to all the Auto More

by John Carideo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyquan , Tyler , Tim ,
Dec 19, 2023 -

AutoFair Ford responded

John, it's great to know that our team at AutoFair Ford in Manchester was able to provide you with a smooth and pressure-free experience. We appreciate your kind words - enjoy the ride!

December 17, 2023

They have a great team working together to make things great Thanks everyone A+ looking forward to returning More

by Claude.Isabelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben lasman/Trevor stuart
Dec 18, 2023 -

AutoFair Ford responded

We're so glad to know you had a great experience with our team at AutoFair Ford in Manchester. We appreciate your review and look forward to seeing you again!

November 28, 2023

Excellent customer service very polite and very helpful every one was happy thanks you Bob More

by bkwmuntis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kem Genc,mujo spahic excellent service
Nov 28, 2023 -

AutoFair Ford responded

Thank you for reviewing Bob and the team at AutoFair Ford in Manchester! Come by anytime you need!

November 25, 2023

Stole from a service disabled combat wounded veteran, no honor or integrity. Warranty not honored More

by Tedjohnson1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul V Service Director , Chuck Hoegen
Nov 25, 2023 -

Tedjohnson1965 responded

Bought a 2023 F150 King Ranch with a 7 year 72K warranty. Honeymoon over the sales process. A month later sent my truck in to get a bed liner, they outsourced and gave my truck to a 3rd party who took my truck for a joyride. I had easy pass pings and over 500 miles on my truck. My hybrid battery was broke, my Sirus radio not operational and a ding in the driver side door. When I complained to Chuck the GM he chastised me and said due to telematics this did not happen, that he would not honor my warranty and was not allowed back on Autofair ford Manchester NH property. I had to take my brand new once and a lifetime truck to another dealer. Through the warranty process I had to pay my new dealer a fee so I’m out of pocket for a fix that Chuck and Paul at Autofair will not honor. I paid 68K for this truck the last truck of my lifetime. Chuck Hogan GM and Paul V the Service Manager could care less, actually Paul has been harassing me to take down my post and ratings, bully tactics, no leadership, these guys are two privileged know it alls and only care about the sale nothing more nothing less. Run from Autofair and drive and extra 15 minutes then go through the nightmare experience with this amateur crew.

November 22, 2023

Shannon has been my advisor since I bought my Ranger in 2019. She is always there for me to quickly answer any questions or to quickly help me with service appointments. Thank you! More

by mikeabbott65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Boyd
Nov 25, 2023 -

AutoFair Ford responded

Mike, it's great to know that Shannon has been a reliable advisor for you at AutoFair Ford in Manchester. We appreciate your feedback and we're here whenever you need us!

November 02, 2023

Had new tires put on my 2017 F150, and they trashed my rims. The rims were almost flawless, and I made the mistake of not taking pics of them before they did the work. Now, they say it is normal wear and More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Boyd
Nov 03, 2023 -

AutoFair Ford responded

Bill, I'm really sorry to hear the tire installation on your vehicle didn't go as planned. We certainly don't want any of our customers feeling disrespected or unsatisfied after a service visit. I'll be reviewing your case with our team so as to better understand what happened here. If you're available to discuss this further, please reach out to me when it's convenient and I will do what I can to assist you. Thank you, Paul Visconti - Service Director (603) 634-0968

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