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AutoFair Honda

Manchester, NH

4.6
3,402 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,402 reviews

May 19, 2021

This was honestly the best car buying experience thanks to Steve doyon was very helpful and made the process fun and simple would buy from again big shout out to Steve definitely buy from here again More

by Wanamaker1788
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Medina, Steve Doyon, Carolyn Pepin
May 20, 2021 -

AutoFair Honda responded

Thank you for taking the time to review your experience with us, it means more to us than you can imagine.

May 19, 2021

Right off the Autofair Certified Page “AutoFair Honda's Certified Pre-Owned (CPO) program. These special cars, trucks, and SUVs have been checked over thoroughly and reconditioned as needed to make sure th More

by john
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Short
May 19, 2021 -

AutoFair Honda responded

John, we apologize greatly if this is the impression we've put you under. Please contact our Used Vehicle Director Chris Behrendsen at cbehrendsen@autofair.com or 603-634-4712. We'd like to look into this and assist you in any way we can. Unfortunately this site does not provide us enough information to reach out to you.

May 15, 2021

Service is always great! I will no longer be going to Autofair Honda with their new 3.5% charge for using your credit card I will be taking my service somewhere else And will let all my other friends kno More

by jenvermont
Recommend Dealer
Yes
Employees Worked With
Katie Baird
May 20, 2021 -

AutoFair Honda responded

Thank you for bringing this to our attention and we’re sorry to hear about your experience. We strive to provide all of our customers with a world class experience and apologize that we have let you down. Please contact our Service Director John St. Hilaire at jsthilaire@autofair.com or 603-634-4760.

May 20, 2021 -

AutoFair Honda responded

Hi jenvermont, we want you to know that we are correcting the 3.5% issue. We are currently adjusting our pricing in service to include credit fees. We apologize for the experience you had while we were fumbling to find the best way to control an avalanche of Covid related costs. We hear you though, as (believe it or not) we hear all of our customers, and we are adjusting our policy. We apologize for our error.

May 20, 2021 -

jenvermont responded

Glad to here it. Still won’t do all my service there as it cheaper at my local auto shop in town.

May 15, 2021

I’ve been a customer of AutoFair for several years. Both the sales staff and the Service dept are great! I always recommend to my friends. More

by J.ZELASNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Homan, Robert Black
May 20, 2021 -

AutoFair Honda responded

J, seeing your great rating really made our day. Thank you so much for taking the time to review us and for being our customer.

May 13, 2021

Very satisfied service was great Chris Lavalee did a great job can’t complain everything that I went for was done quickly thanks for your services. More

by BRIVALCARCEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lavalee
May 13, 2021 -

AutoFair Honda responded

Bri, it was a pleasure serving you. We really appreciate you taking the time to share your incredible feedback.

May 12, 2021

Thank you for the recommendation and also taking the time checking the issues I had and also the communication.Also want to say thank you to the tech also that took the time to double check a noise More

by Josedejesus364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Medina
May 13, 2021 -

AutoFair Honda responded

Jose, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

May 08, 2021

It’s hit or miss when it comes to Honda Service. I was having issues with my XmRadio and they blamed it on Coverage. I self diagnosed from Google search and determined that it needed an antenna replaceme More

by Weportier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Otis
May 13, 2021 -

AutoFair Honda responded

Thank you for bringing this to our attention and we’re sorry to hear about your experience. We strive to provide all of our customers with a world class experience and apologize that we have let you down. Please contact our Service Director John St. Hilaire at jsthilaire@autofair.com or 603-634-4760.

May 08, 2021

Went in for my routine oil change. My service representative was very nice. But now out of here charges a 3.5% charge to use your credit card very disappointed. More

by Smchisholm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randall Werner
May 13, 2021 -

AutoFair Honda responded

We apologize for the charge Smchisholm. Our options at the time were to raise prices, or pass the credit card expense back to credit card users. We made a call, maybe the right one, maybe the wrong one. We are collecting feedback and yours is very much appreciated.

May 20, 2021 -

AutoFair Honda responded

Hi Smchisholm, we want you to know that we are correcting the 3.5% issue. We are currently adjusting our pricing in service to include credit fees. We apologize for the experience you had while we were fumbling to find the best way to control an avalanche of Covid related costs. We hear you though, as (believe it or not) we hear all of our customers, and we are adjusting our policy. We apologize for our error. We apologize for dissapointing you.

May 07, 2021

AutoFair Honda in Manchester was amazing doing everything to help me get a new car that fits my needs! Thank you AutoFair I'll be back again! More

by Deborah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tae Kang
May 13, 2021 -

AutoFair Honda responded

Deborah, we’re only great because we have the best customers, thank you for choosing us.

May 03, 2021

Andrew was friendly, honest, informative and a great guy to work with. Rodrigo was helpful and thorough while discussing the financing and walking me through it. Many thanks to them both and to Autofair Hon More

by Jay M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pomerantz, Rodrigo Ojeda
May 13, 2021 -

AutoFair Honda responded

Jay, thank you. We really do try hard to be there for our customers, thank you for the wonderful review.

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