AutoFair Subaru

Good buying experience and a very knowledgeable sales person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. More

Good dealership, but pushy sales people Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This w Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This was an immediate turnoff. The sales person we worked with, Mike T., was very enthusiastic and had great energy. However, he was pushy to get a final sale from us. My overall impression of the sales people is that they are driven to make commission. This is a very big turnoff for me. I would prefer a sales person committed to finding me the right vehicle for my lifestyle and budget - not driven by a commission price tag. My recommendation would be for the dealership to offset their sales person's income with salary versus being solely commission-driven; perhaps then they wouldn't come off so "thirsty" to clients. In the end, Mike suggested we walk the lot just one last time, to see if anything jumped out at us - and good thing we did because that's when I found the car I ended up purchasing! When it was time to sign paperwork with the finance department, it took MUCH MUCH longer than we had anticipated due to computer glitches. Originally I was told it should take 30 minutes but I was there for closer to 2 hours. Was given zero compensation for my time wasted (lost salary). RJ did sell me on the extended warranty / gap insurance package - I found it to be a great bang for the buck. However, I wished our sales person would have mentioned the dealer fees and warranty fees up front instead of springing it on me at the end. The sales floor was very clean and well organized; however, having sales people share desks is very unprofessional. Mike had to share his desk with a desk buddy - and when his desk buddy saw Mike was with clients, he should have gotten up and left - but he didn't. So we had to stand around awkwardly and wait while desk buddy packed up his stuff and moved which was only AFTER Mike asked him to. Would recommend each sales person working the floor be assigned their own desk - especially on busy weekends. Waiting area was nicely furnished and restrooms were spotless. Vehicle inventory/selection was excellent. Overall, a nice, clean, organized dealership with great used car inventory - however, the sales people need to be friendlier, less pushy, less "thirsty" for sales, and more considerate to their fellow employees. More

Fair dealership Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that som Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that some places don’t carry that much fees. More

It was an amazing experience. From start to finish. Rudy was great to work with. I would definately recommend him and Auto Fair to family and friends! was great to work with. I would definately recommend him and Auto Fair to family and friends! More

My experience was a positive one! Friendly, professional staff, easy to work with. I drove off in a brand new Subaru! Very satisfied. I have received follow-up calls to make sure I am a satisfied custome staff, easy to work with. I drove off in a brand new Subaru! Very satisfied. I have received follow-up calls to make sure I am a satisfied customer. Much appreciated. More

Subaru Forester Glen helped me through my search for a car that fit my limited budget and he was kind, patient and knowledgeable. I named my car Glen because it smel Glen helped me through my search for a car that fit my limited budget and he was kind, patient and knowledgeable. I named my car Glen because it smells like him. (He must keep those air fresheners in his pockets) R.J. In the finance office was also great. More

Helpful and Flexible The salespeople were helpful, responsive, and flexible. They talked me through several different options, and encouraged me to test drive as many as The salespeople were helpful, responsive, and flexible. They talked me through several different options, and encouraged me to test drive as many as i needed to; they were flexible with my schedule and needs, and worked hard to make the deal work. They were transparent about costs and options and did not steer me toward unnecessary expenditures. Certain things took a while and they were very accommodating. More

I am leasing a Forrester and get my car serviced at AutoFair Haverhill. My car is always taken in promptly , the staff is knowledgeable without being pushy. Excellent treatment and service every time. AutoFair Haverhill. My car is always taken in promptly , the staff is knowledgeable without being pushy. Excellent treatment and service every time. More

My salesman Doug was very helpful and patient. Took car right out of showroom and had it ready for me to take home the same day!! Love my new Subaru Impreza!!! right out of showroom and had it ready for me to take home the same day!! Love my new Subaru Impreza!!! More