AutoFair Subaru

BAIT AND SWITCH. STAY AWAY FROM AUTOFAIR SUBARU “BAIT AND SWITCH”. STAY AWAY FROM AUTOFAIR SUBARU. SUBARU BUYERS, YOU NEED TO READ THIS. I am writing this review so consumers are aware of the dish “BAIT AND SWITCH”. STAY AWAY FROM AUTOFAIR SUBARU. SUBARU BUYERS, YOU NEED TO READ THIS. I am writing this review so consumers are aware of the dishonest, unethical and deceptive practices that AutoFair Subaru is engaging in so they do not fall into their trap. I am an educated car buyer. I have negotiated car deals over the internet for many years for friends and family. I have dealt with many honest, reputable dealers who have honored their agreed “out the door” price through my negotiations along with my documented preliminary auto contracts which I always email to dealers showing the “Out the Door Price” prior to agreeing to purchase the vehicle. I have never had an issue with a dealer once we sealed the deal with my negotiations and documentation. However this past week, AutoFair Subaru pulled the “Bait and Switch” and failed to complete the sale of a 2019 WRX for a friend after I negotiated the deal for him on Wednesday, March 27. I began to negotiate with 6 Subaru dealers here in the New England area for a 2019 Subaru WRX Premium. MSRP - $34,021. I narrowed my negotiations to 2 Subaru dealers, one being AutoFair. I dealt with MANNY BATISTA through this process through email and phone. I negotiated the sale price to $28.271. At that point, Manny stated to get the WRX at this price, I would have to have a trade that was a 2005 or newer model vehicle. I told him that would not be a problem. I got the trade information from my friend and called Manny and gave it to him. He then told me I needed to go to their website and “Value the Trade” to get a trade value of approximately what AutoFair would give my friend for the trade. So I did this and his trade value came to $726 for his 2005 Nissan Altima. I called Manny on the phone and informed him on this trade value and asked him if AutoFair would give him this amount given a few dollars more or less after the vehicle was physically inspected by the Pre Owned Manager. He said, “Oh yes, we are pretty close to that number. It could be a little higher or a little less”. I Informed Manny not to rip off my friend and low ball his trade when he arrives to do the deal (ie) give him $400. He said, “Oh no, that won’t happen”. I then stated to Manny over the phone I would type up a preliminary purchase contract with the AGREED UPON NUMBERS and email it to him with the OUT THE DOOR PRICE. I told him the only variance to this would be a few dollars up or down from $726 based on the actual trade value after inspection. He said that was great and agreed to this then asked me to make an appointment for my friend which I did for Saturday, March 30. I emailed Manny on Wednesday, March 27: 1. The preliminary purchase contract showing the agreed OTD price of $29,984. 2. Copy of the trade value of my friends Nissan Altima showing $726. I emailed my friend both of these documents and told him he was all set to purchase this vehicle on Saturday and asked him to take these documents with him to AutoFair Subaru. When he arrived at the dealer on Saturday, March 30th to purchase the vehicle, they told my friend: “We cannot honor this price of $29,984. Your trade needed to equal $3500 or more to qualify. We can do the deal for $33,000” My friend immediately called me. I told him to WALK OUT. As he and his mother were walking to their car, they chased him down in the parking lot and said, “WE CAN DO THE DEAL FOR $30,000 PLUS TTL AND FEES “which came to $31,875. I again told him to “WALK”. AutoFair Subaru and MANNY BAUTISTA never disclosed to me on Wednesday that THE TRADE VALUE NEEDED TO BE $3500 OR MORE TO DO THE DEAL. I discussed my friend’s trade value on Wednesday over the phone with Manny after getting the value of their website. I emailed Manny the trade value sheet along with my purchase contract showing the Out the Door price of $29,984 on Wednesday. Wouldn’t you think Manny would have told me on Wednesday over the phone about the $3500 trade requirement??????? Of course not. Wouldn’t you think after Manny received my email purchase contract showing the price of $29,984 out the door, he would have replied to me by email from Wednesday – Friday stating they could not do the deal because my friend’s trade value was $726?????? Of course not. This is the UNETHICAL BAIT AND SWITCH TACTIC dealers use on consumers. My friend drove 1.5 hours each way on Saturday to purchase this WRX with his mother. He went to the bank to get a bank check, only to be told he would have to pay $3000 more than the agreed upon price, then be chased down in the parking lot and told they will sell him the car for $1875 more than the agreed upon price when he arrived. Any smart consumer will always WALK AWAY. Shame on you AutoFair Subaru for pulling this dishonest practice after agreeing on the final price. I hope this review helps and educates other Subaru buyers and car buyers to take their business elsewhere to a reputable, honest Subaru Dealer. More