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AutoFair Subaru
Haverhill, MA
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
December 11, 2016
Auto purchase My experience with trading in, and purchasing a used RAV4 at Autofair Subaru was low pressure and accommodating. The salesman Kevin was great to work My experience with trading in, and purchasing a used RAV4 at Autofair Subaru was low pressure and accommodating. The salesman Kevin was great to work with. He was patient, and supportive of questions and concerns I had asked. The financial end of the process was smooth and quick. In the past at other dealers it was a nightmare. Kenny was great, very organized, had everything in order and made the process effortless as could be for the paperwork portion. More
by PAUL694800
Verified CustomerEmployees Worked With
Kevin, Kenny Mariano
Helpful December 10, 2016
Consistent Great Service Nancy in the Service Department has taken excellent care of me for many years. I am on my third Subaru and the service is a big reason for going to A Nancy in the Service Department has taken excellent care of me for many years. I am on my third Subaru and the service is a big reason for going to AutoFair. More
by WBRIGGS266
Employees Worked With
Nancy
December 09, 2016
I'll probably die before I pay off this car I bought my car through Doug, and I definitely felt swindled. I realize I didn't negotiate as vigorously as I have with other cars., but I don't feel I bought my car through Doug, and I definitely felt swindled. I realize I didn't negotiate as vigorously as I have with other cars., but I don't feel like I should have to be a hard negotiator in order to get a fair deal on my car. Its an ugly game and the dealership and staff perpetuate it. Its xxxxxxxx, it's unfair, and I'm tired of it. After I signed the paperwork, I was told I owed more money on the car because the dealership did the paperwork wrong. Because this wasn't my fault I asked that they forgive the small amount and they refused. I remarked that I had already agreed to pay far above the sticker price, which is paying far more than my car is actually worth. When I mentioned this to the employee on the phone, (not Doug, some other wicked xxxxxxx-ish man) he reacted in an angry, aggressive manner and told me I was a getting a good deal on my car. It was an extremely condescending way to talk to me, and I was upset about it. He was also yelling, which was not necessary. The yelling made it even more obvious that we all knew i wasn't getting a good deal. I had to go back to the dealership to re-sign the paperwork and pick up my car. I had to deal in person with the angry aggressive man I spoke to on the phone. I ended up getting completely screwed on my payments. I take responsibility for not negotiating the price better, but that was the most blatant display of corrupt, selfish and prejudiced behavior I have seen in a long time. I never want to go back to dealership again. Doug was actually pretty nice, but I could tell he knew he was not giving me a fair deal. When I came to pick up my car, his face was red and he seemed a bit afraid to approach me. In all it was a really bad experience that I will not repeat again. More
by NEELLOCGIARC
Employees Worked With
Doug Maranville
December 08, 2016
Subaru Forester Cory our sales person was great. Eddie the sales manager was also great. The only thing that was not great is the hard sale of extra guarantees by fi Cory our sales person was great. Eddie the sales manager was also great. The only thing that was not great is the hard sale of extra guarantees by finance department. More
by TEDRILEY
Employees Worked With
Cory Stoppel
December 06, 2016
Fantastic This dealer is great! Brought my Subaru Outback in for service and they were able to fix it the same day! The people are awfully friendly too! This dealer is great! Brought my Subaru Outback in for service and they were able to fix it the same day! The people are awfully friendly too! More
by JAJAIRA1
Employees Worked With
Nancy, reception
December 05, 2016
Minor maintenance, thorough and fast This was just a 6,000 mile scheduled maintenance that I had paid in advance through an Oil-Change pre-pay plan. The car was picked up on time, process This was just a 6,000 mile scheduled maintenance that I had paid in advance through an Oil-Change pre-pay plan. The car was picked up on time, processed quickly and returned very fast. More
by EE
Employees Worked With
Nancy Blanchard
December 03, 2016
bought a new outback Doug is so awesome and easy going! Pleasure to deal with every time! He works very hard for each customer he sees! Great guy for sure! Doug is so awesome and easy going! Pleasure to deal with every time! He works very hard for each customer he sees! Great guy for sure! More
by Olivia2582
Employees Worked With
Doug Maranville
December 03, 2016
They will bend you over Had wrong part for car, charged me labor for no work done to car. When the right part comes in I'm not having them do it for me Had wrong part for car, charged me labor for no work done to car. When the right part comes in I'm not having them do it for me More
by RICHARDDELLACROCE
Employees Worked With
Don McEwen, Kenny Mariano
December 03, 2016
Very helpful and did everything they could with what I could Ed Dye is a joy to work with and Corey was extremely helpful. Thanks for making my least favorite thing to do a pleasure. I love this car! Ed Dye is a joy to work with and Corey was extremely helpful. Thanks for making my least favorite thing to do a pleasure. I love this car! More
by KAREND7164
Employees Worked With
Ed Dye, Cory Stoppel
December 02, 2016
Rear breaks replaced My forester was 3 1/2 years old and 18,500 miles. When in for the annual inspection was advised back breaks needed replaced. After emailing Subaru the My forester was 3 1/2 years old and 18,500 miles. When in for the annual inspection was advised back breaks needed replaced. After emailing Subaru they agreed to replace the breaks with no cost to me... In all this is my families 8th Subaru and not the last... Thank you Doug, Nancy and Jennifer of Subaru More
by CONNIE.KINCHEN
Employees Worked With
Nancy, Cheryl, And several others in parts and labor all treat us as friends , Doug Maranville
