AutoMax Ocala

AutoMax Ocala responded

Thank you for taking the time to leave a review. We apologize for the lack of washer fluid in the vehicle and the oil reset light being on. The staff is glad to hear that you are happy with the vehicle and had a great experience with your salesperson. We are disappointed that you would call an entire disorganization, "dishonest" and "corrupt" because we do not have a Dealer Agreement with Navy Federal Credit Union. We would like to request that you reconsider your review.

bmguillemette responded

Hello Automax Ocala. Thank you for reviewing my review and I hope it helps you to improve your business for future buyers. I think I was pretty clear in my review. The Salesperson I dealt with was indeed great and I have no criticism of her. She unfortunately works for an organization that does not appear to value their employees or set them up for success. Sales-personnel should have the confidence to sell a vehicle knowing it’s history and confident that the company has properly prepared the vehicle for sale. Automax failed to do that, in my opinion you are lucky to have Her. If She would like a reference from me, I would be happy to provide it. When I spoke about being “lured” in with a great price I was referring to my text inquiry before traveling to Ocala. I have saved them for my records, your Representative made it clear they would negotiate. When I arrived that was not the case. I purchased the vehicle because that make and model with the features I wanted was not available anywhere else in a reasonable distance. My decision to purchase was in-spite of my misgivings concerning Automax. To be clear the car was attractive enough to overcome my experience with your dealership. Overall I do believe the price was fair but was not negotiated to a great price as I was led to believe before taking a day off and driving 2 hours. As far as the maintenance goes, I can provide photos and documentation from the dealership that corrected the problems. The cars computer was registering service required for a brake fluid flush, an oil change and tire pressure. The computer was actually set to the incorrect tire pressure creating what could have been a dangerous situation. The washer fluid was empty, not low but dry. These are things that should have been corrected at a business that focuses on the sale of vehicles. To be fair the car was indeed serviced by a separate dealership before being sold however I have no way of proving what was actually done. I had no choice but to act on the notifications the car I just purchased was showing me. The financing is a huge concern for me. I attempted to use Navy Federal Credit Union. A Credit Union that is well known for protecting Veterans and Service Members from predatory practices. It was explained to me that Automax does not work with Navy Federal which leads me to wonder why Automax excludes a veteran organization. I will not speculate about this however there are many articles people can google that explain why companies may not work with a protective organization like Navy Federal Credit Union. This is not a malicious review. It is a fair and honest assessment of my experience, perceptions and opinions in relation to my vehicle purchase.

AutoMax Ocala responded

We are very happy to hear that Haley and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Sales Team at AutoMax Ocala

AutoMax Ocala responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing AutoMax Ocala! The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at AutoMax Ocala

AutoMax Ocala responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Thanks for sharing your thoughts about your experience with AutoMax Ocala. We appreciate your business and hope to see you again soon! The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Thanks for your feedback on your recent visit to AutoMax Ocala. I'm glad to hear that Rich and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Thank you for choosing AutoMax Ocala, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Sales Team at AutoMax Ocala

AutoMax Ocala responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at AutoMax Ocala. The Sales Team at AutoMax Ocala