AutoNation Acura North Orlando

I visited autonation acura for my MDX real window issue, Luis was our service advisor for all my family cars needs. Luis was very knowledgeable and helpful. He always listen to my problem and recommend righ Luis was our service advisor for all my family cars needs. Luis was very knowledgeable and helpful. He always listen to my problem and recommend right service for all our cars needs. We have an Acura RDX, TL, and MDX. Yes, we are Acura family. Yes, Luis make us a Acura Family. More

Bought my car here some months ago. I love my car (not Acura/Honda) but the sales experience was unpleasant. I was basically trapped into agreeing to buy the car without seeing the mont I love my car (not Acura/Honda) but the sales experience was unpleasant. I was basically trapped into agreeing to buy the car without seeing the monthly payment options. They do this by making you sign an informal paper to agree to buy the car if it met a certain guideline. I felt a little bullied and should have walked out. Good thing the financing worked out ok. Lesson here is to review everything and don't sign anything that's not formal. Safe to say I don't recommend this dealership and won't buy from them again. More

Great experience here when I came in for service. Rafael was my service advisor and he was amazing. My car needed some work and the tech sent me a video. Love the transparency there. Rafael was profe Rafael was my service advisor and he was amazing. My car needed some work and the tech sent me a video. Love the transparency there. Rafael was professional, answered all my questions and was up front about the pricing. They even gave me a loaner vehicle which was great because I didn’t have to wait at the shop. Will definitely come back again More

This dealership is well run and has a great service department. I have been coming here for service over 18 years of great service. Marcos is my advisor and he is knowledgable and a very good young man department. I have been coming here for service over 18 years of great service. Marcos is my advisor and he is knowledgable and a very good young man. More

The staff are friendly, knowledgeable and responsive. No high pressure to perform any service needs/requirements. No high pressure to perform any service needs/requirements. More

I have to say I am beyond impressed with this dealership! I swore off dealing with Autonation for well over a decade because they routinely created a horrible experience. Acura of Sanford turned that aro I swore off dealing with Autonation for well over a decade because they routinely created a horrible experience. Acura of Sanford turned that around and not only that they were probably the Best experience ever in Florida with any dealer ! Kudos to Nick and Mike the manager who made this happen. Beyond happy and impressed More

I worked with Noah and Mike his manager. Noah was very helpful and listened to exactly what I wanted and Mike went out of his way to work out all the details included in trading my car in. I Noah was very helpful and listened to exactly what I wanted and Mike went out of his way to work out all the details included in trading my car in. It was a smooth transition and an easy purchase with Noah following up with every detail. I would purchase a car here again. More

Excellent service, Good communication. they took care of my car and did well.im satisfied overall. they took care of my car and did well.im satisfied overall. More

I would absolutely go to anther dealership. .....At signing I was sold a service plan since the MDX Aspec requires special services more than a standard MDX. Kyle Morgan showed me all the math o .....At signing I was sold a service plan since the MDX Aspec requires special services more than a standard MDX. Kyle Morgan showed me all the math on the cost of the additional services versus paying for a service package now and there was significant savings, so I did it. When the first service was required I was told I didn't have a service plan but rather I purchased an extended warranty. I said, that was a mistake and why would anyone ever purchase an extended warranty on a 39 month lease with 7,500 miles per year. Clearly someone coded in the wrong info and it needed to be corrected. I contacted Adam Safdari who is the GM to get it corrected. He responded and said he would look into it but I never heard back regardless of reaching out several more times. I've tried calling Kyle Morgan the head of finance and the person that sold me the plan but navigating their phone system and the inability to leave a VM makes getting a return call impossible. Now I'm stuck with an extended warranty that I didn't want and no one to help resolve the issue. At this point I don't think it is too much to ask for a refund of the money I've paid for the plan as a result of their error and lack of resolution. I would not trust a word they say since they only want to close the deal and true customer service and valuing the customer here doesn't exist. So disappointing because this should have been an easy fix to a simple error. More

I have come to learn that coming to this dealership means you will have a very long wait for your vehicle. Nevertheless, the service representative assigned to me was quite pleasant and respectful. I liked you will have a very long wait for your vehicle. Nevertheless, the service representative assigned to me was quite pleasant and respectful. I liked Ryan alot. More