AutoNation Acura North Orlando

I would absolutely go to anther dealership. .....At signing I was sold a service plan since the MDX Aspec requires special services more than a standard MDX. Kyle Morgan showed me all the math o .....At signing I was sold a service plan since the MDX Aspec requires special services more than a standard MDX. Kyle Morgan showed me all the math on the cost of the additional services versus paying for a service package now and there was significant savings, so I did it. When the first service was required I was told I didn't have a service plan but rather I purchased an extended warranty. I said, that was a mistake and why would anyone ever purchase an extended warranty on a 39 month lease with 7,500 miles per year. Clearly someone coded in the wrong info and it needed to be corrected. I contacted Adam Safdari who is the GM to get it corrected. He responded and said he would look into it but I never heard back regardless of reaching out several more times. I've tried calling Kyle Morgan the head of finance and the person that sold me the plan but navigating their phone system and the inability to leave a VM makes getting a return call impossible. Now I'm stuck with an extended warranty that I didn't want and no one to help resolve the issue. At this point I don't think it is too much to ask for a refund of the money I've paid for the plan as a result of their error and lack of resolution. I would not trust a word they say since they only want to close the deal and true customer service and valuing the customer here doesn't exist. So disappointing because this should have been an easy fix to a simple error. More

I have come to learn that coming to this dealership means you will have a very long wait for your vehicle. Nevertheless, the service representative assigned to me was quite pleasant and respectful. I liked you will have a very long wait for your vehicle. Nevertheless, the service representative assigned to me was quite pleasant and respectful. I liked Ryan alot. More

Have bought cars from here for years. Great sales and service! Highly Recommend this dealership! Great sales and service! Highly Recommend this dealership! More

Auto Nation Acura North Orlando treated us wonderful. Mr. Goering Castro and Mr. Andrew Lomnicki was very helpful with our purchase of our new MDX. They are very knowledgeable about Acura vehicles. They Mr. Goering Castro and Mr. Andrew Lomnicki was very helpful with our purchase of our new MDX. They are very knowledgeable about Acura vehicles. They made the buying experience very easy. More

my first appt for service on Feb. 18, 2026, was met by luis Lopez, he explained what was going to be done, he kept me up to date as time past, explaining what was happening. excellent 18, 2026, was met by luis Lopez, he explained what was going to be done, he kept me up to date as time past, explaining what was happening. excellent service, iIwill be back in the future More

This dealership provides great customer service every time I am there. I will continue to have my car serviced at AutoNation Acura North Orlando. time I am there. I will continue to have my car serviced at AutoNation Acura North Orlando. More

Absolutely thrilled with my experience; friendly staff, no-pressure atmosphere, and they found my dream car quickly! no-pressure atmosphere, and they found my dream car quickly! More

Great experience. The service department is fast and efficient. They located an issue with my sway bar and fixed. The service department is fast and efficient. They located an issue with my sway bar and fixed. More

Everyone was really nice and welcoming. But truly Colby Johnson took the cake for me! Honestly if it wasn't for his knowledge, realism, and goal to cater to me as a consumer I wouldn't have But truly Colby Johnson took the cake for me! Honestly if it wasn't for his knowledge, realism, and goal to cater to me as a consumer I wouldn't have purchased the vehicle. I came in not needing a car at all, just looking if the fit and price was what I wanted and he made it completely possible! I'm quick to walk away if I feel like I'm being mislead but Colby made sure he kept his integrity throughout the entire sale process and that is what will always sit well with me. More

I had scheduled a service appointment to look into a random, intermittent noise that had popped up weeks ago. In stereotypical fashion, the noise disappeared days prior to when I was scheduled to bring random, intermittent noise that had popped up weeks ago. In stereotypical fashion, the noise disappeared days prior to when I was scheduled to bring the car in; nonetheless, the service team ran as full of a diagnostic process as possible to ensure that nothing would be overlooked - the overall effort was greatly appreciated. More