AutoNation Buick GMC Henderson

Awesome Service We have bought two vehicles through Nancy Bertolucci (not sure if I spelled it right). She is awesome and the whole team, including the Service Team We have bought two vehicles through Nancy Bertolucci (not sure if I spelled it right). She is awesome and the whole team, including the Service Team bend over backwards to help out a customer. If our car has a problem, they always call and try to get it covered under my warranty. I have had no problems. Robert Singleton is our Service rep. More

They damaged my vehicle. They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point th They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point that my Yukon Denali could not be put into drive. They asked if we ever had that problem before and we had not. So, rather than offer to fix this new problem that mysteriously occurred while they had custody of my vehicle, they decided to offer me 100.00 dollars off on a repair of the shifter cables, which were going to add just shy of 700 dollars to the total. We had the vehicle towed to another mechanic who fixed the stretched out shifter cables for half the quoted price and also ran diagnostic on the motor mounts and control arms. Turns out they were not actually in need of repair. You've been warned. More

Overcharged for repair by 60% ($500 too much) for repair. While on golf vacation in Vegas engine light came on and stayed on on my GMC Sierra. Made a service appointment at the nearest GMC dealership. Since While on golf vacation in Vegas engine light came on and stayed on on my GMC Sierra. Made a service appointment at the nearest GMC dealership. Since we were driving back to Northern Utah the next morning, I told the service rep to make the minimum repair necessary that would get us back home safely and I would have any remaining repairs at my home dealer. Got a call on the golf course saying some of the spark plugs were miss firing and automation gmc Henderson recommended replacing all plugs and wires and also service the whole fuel system. How much I asked, $1,250?!#*. I said don’t do the fuel system thinking that was at least half the cost. Service department was closed when I picked up the car but a bill for $952 was waiting for me. When I got home I got quote for plugs and wires from the GMC dealer in our city and it was $444, $500 less than auto rip’em off nation GMC. If you are thinking about doing business with them DON’T! More

Terrible customer service My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to muscle the steering wheel to the side of the road where I could shut the car off and restart it. I took it in and the service person that I had to deal with was very rude, she kept talk down to me and made me feel like I was an inconvenience. Then I was called later that day saying that they looked at the car and there were no codes and they couldn't replicate the problem so I needed to come pick up my car. I do not feel safe driving my kids around in a car that shuts off randomly and they said they cant do anything to help me.... More

Excellent Customer Service Marc was very helpful. Our Terrain is beautiful, and we are very happy. We made an excellent deal, and that always makes me happy too. We had many cho Marc was very helpful. Our Terrain is beautiful, and we are very happy. We made an excellent deal, and that always makes me happy too. We had many choices as we approached the lease of a new vehicle, and we couldn't be more happy of where we landed. The Henderson Buick/GMC dealer of Auto-nation helped us make a great decision. Again, love my Terrain. Thanks Marc for a great experience!!! More

Buying was great . . Service? Amazing! Second time I brought my car in for scheduled maintenance, and there is ANOTHER nail in a tire! What are the odds? The people are great, Amazing! Second time I brought my car in for scheduled maintenance, and there is ANOTHER nail in a tire! What are the odds? The people are great, but I don’t like leaving my car behind closed doors! Perhaps because I’m a single, senior woman? Guys, YOU be the one to take your car in for service. More

Positive New Car Buying Experience! I am happy to share with my friends that I got good deal with little haggling. The whole GMC team made my purchase experience pleasant. I am happy to share with my friends that I got good deal with little haggling. The whole GMC team made my purchase experience pleasant. More

Service Department is incompetent. Went online and scheduled an appointment. Brought car in, and within 1/2 hour get call that they can't get to the car today. Maybe tomorrow. Have a Went online and scheduled an appointment. Brought car in, and within 1/2 hour get call that they can't get to the car today. Maybe tomorrow. Have a nice day. How about someone who calls you and says "hey we're backed up, would it possible for you to bring your car tomorrow?" Or, next best: I'm sorry you had to drive in, we weren't able to reach you in time, we'll unable to get to your car today". The truly sucky moron place you should avoid at all cost is the place that takes your car - and before you make it home they call and tell you they won't be working on your car.....because it's sooooo easy to get along in vegas without a car for days. More

Nothing but Buyer's Remorse from these deceitful dealers In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceit In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you. I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week. A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now that's service! Fast Forward two months later to the final straw incident. I'm running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldn't start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isn't covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldn't cover it. Buy a vehicle from these guys at your own risk and if you do don't get the VPP. They will do everything in their power to make sure you don't get coverage when you need it most. More