AutoNation Buick GMC Henderson

Awesome Service We have bought two vehicles through Nancy Bertolucci (not sure if I spelled it right). She is awesome and the whole team, including the Service Team We have bought two vehicles through Nancy Bertolucci (not sure if I spelled it right). She is awesome and the whole team, including the Service Team bend over backwards to help out a customer. If our car has a problem, they always call and try to get it covered under my warranty. I have had no problems. Robert Singleton is our Service rep. More

They damaged my vehicle. They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point th They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point that my Yukon Denali could not be put into drive. They asked if we ever had that problem before and we had not. So, rather than offer to fix this new problem that mysteriously occurred while they had custody of my vehicle, they decided to offer me 100.00 dollars off on a repair of the shifter cables, which were going to add just shy of 700 dollars to the total. We had the vehicle towed to another mechanic who fixed the stretched out shifter cables for half the quoted price and also ran diagnostic on the motor mounts and control arms. Turns out they were not actually in need of repair. You've been warned. More

Overcharged for repair by 60% ($500 too much) for repair. While on golf vacation in Vegas engine light came on and stayed on on my GMC Sierra. Made a service appointment at the nearest GMC dealership. Since While on golf vacation in Vegas engine light came on and stayed on on my GMC Sierra. Made a service appointment at the nearest GMC dealership. Since we were driving back to Northern Utah the next morning, I told the service rep to make the minimum repair necessary that would get us back home safely and I would have any remaining repairs at my home dealer. Got a call on the golf course saying some of the spark plugs were miss firing and automation gmc Henderson recommended replacing all plugs and wires and also service the whole fuel system. How much I asked, $1,250?!#*. I said don’t do the fuel system thinking that was at least half the cost. Service department was closed when I picked up the car but a bill for $952 was waiting for me. When I got home I got quote for plugs and wires from the GMC dealer in our city and it was $444, $500 less than auto rip’em off nation GMC. If you are thinking about doing business with them DON’T! More

Terrible customer service My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to muscle the steering wheel to the side of the road where I could shut the car off and restart it. I took it in and the service person that I had to deal with was very rude, she kept talk down to me and made me feel like I was an inconvenience. Then I was called later that day saying that they looked at the car and there were no codes and they couldn't replicate the problem so I needed to come pick up my car. I do not feel safe driving my kids around in a car that shuts off randomly and they said they cant do anything to help me.... More

Excellent Customer Service Marc was very helpful. Our Terrain is beautiful, and we are very happy. We made an excellent deal, and that always makes me happy too. We had many cho Marc was very helpful. Our Terrain is beautiful, and we are very happy. We made an excellent deal, and that always makes me happy too. We had many choices as we approached the lease of a new vehicle, and we couldn't be more happy of where we landed. The Henderson Buick/GMC dealer of Auto-nation helped us make a great decision. Again, love my Terrain. Thanks Marc for a great experience!!! More