AutoNation Buick GMC Henderson

Most dishonest and deceitful dealership I have ever dealt wi Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/inco Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/income generation inspection” Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left. Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote “Inspection found brake pedal broken” and Autonation GMC said they could fix it for about $579.00. Did not let them fix the “broken” break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now. Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC to find where I had error. Was told that the lights were defective and charged me $265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money. This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty. I have the Autonation GMC invoices to prove the above statements. More

Worst service experience ever Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service b Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service because the engine light came on. They asked to keep the car over night even though it was a quick fix. I asked them to fix weather a weather stripping problem and wash it. No problem I was told. I called 3 times the next day starting at 1:00 to 4:00. I was told they wood call me back in an hour the first time. Finally after waiting they told me it would be ready after 5:00. I came in at 5:15. Waited and waited in a lobby that smelled like gasoline. I now have a headache. It was not ready. It didn't get washed as I didn't wish to wait for it. The weather stripping didn't get fixed and they asked me to come back on Wednesday. I won't be going back their ever. Had a much better experience last oil change at fairway gmc. To top it off. All they did was change a spark plug. And they put 21 miles on my car. Guess someone needed a free car for the weekend. Terrible dealership. Cannot be trusted in my opinion. More

Satisfied Customer The service that I received from Auto nation Henderson NV Buick G.M..C was the very best service I have ever received when purchasing a car, The pro The service that I received from Auto nation Henderson NV Buick G.M..C was the very best service I have ever received when purchasing a car, The prompt service in returning my phone calls that my sales rep Larry Francis gave was truly outstanding, and I know when it becomes time to purchase my next car, Auto nation Henderson Buick G.M.C will be my first choice in my returning. and I want to say thanks once again to Larry Francis for his kindness and follow up phone calls he made to make sure I was satisfied Robert Ayoub. More

Bought a 2013 Terrain. Great service, very helpful and I can finally understand the new GPS. I recommend Desert GMC to anyone buying a car. can finally understand the new GPS. I recommend Desert GMC to anyone buying a car. More

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff. More

Steve, Tony, and Eric were great to work with. Loved Tony's humor. It was a big decision and I appreciated their patience. Would recommend dealership and these employee names to friends. Thank you! Tony's humor. It was a big decision and I appreciated their patience. Would recommend dealership and these employee names to friends. Thank you! More

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! More

This was the second Buick we have purchased from Jim and the Desert Dealership. We went to the dealership twice and had numerous telephone conversations with Jim until he located the perfect vehicle for us the Desert Dealership. We went to the dealership twice and had numerous telephone conversations with Jim until he located the perfect vehicle for us. We had an awesome experience. More

Steve really took the time to show us what he thought would work for us and our children. He listened to our needs and showed us the vehicles that would fit our needs. No pressure, no hassle at this de would work for us and our children. He listened to our needs and showed us the vehicles that would fit our needs. No pressure, no hassle at this dealership. And they even stayed with us after the dealership was closed for the evening. More

Drove to Las Vegas from Los Angeles in 1 day just to get this car because of poor sales from 3 dealers in the LA area who couldn't find the car I wanted. In less that 2 hours I was driving back home to LA! this car because of poor sales from 3 dealers in the LA area who couldn't find the car I wanted. In less that 2 hours I was driving back home to LA! AWESOME FAST, PROFESSIONAL SERVICE! More