AutoNation Buick GMC West Sahara

We recently acquired a truck that was new to us, trading in a vehicle on which we were upside down. The dealership provided a reasonable trade-in deal, and we left with the truck the same day. However, the in a vehicle on which we were upside down. The dealership provided a reasonable trade-in deal, and we left with the truck the same day. However, the required paperwork to register the vehicle was not sent to us. Instead, it was mistakenly sent to another individual with our last name. Fortunately, this person was a family member and promptly forwarded us a picture of the paperwork. Had it not been a relative, this could have resulted in significant issues. The situation worsened when we attempted to register the vehicle online and discovered it required a smog check and that our current license plate had been "surrendered." We have since completed the smog check and will now seek reimbursement for the associated fees from the dealership. So disappointed at the sloppiness of this dealership! More

They provided prompt, professional service. The waiting area was nice and comfortable. Everyone was friendly The waiting area was nice and comfortable. Everyone was friendly More

The people were niceand friendly. The work hot done in a nice reasonable time. I will be back The work hot done in a nice reasonable time. I will be back More

The service department failed to communicate with us for 3 days. In for a simple part repair . 3 days. In for a simple part repair . More

The entire vehicle purchase was seamless and enjoyable. From the moment I had decided to purchase a 2024 GMC Acadia Denali and ordering it through the financing of the vehicle every step of the way was enj From the moment I had decided to purchase a 2024 GMC Acadia Denali and ordering it through the financing of the vehicle every step of the way was enjoyable. Chris Dittmore and Stephen Lubawy are awesome! More

I have been dealing with AutoNation since I purchased my 2011 car.. Mr Allen has always helped me and with me being almost 80yrs it is very much appreciated! 2011 car.. Mr Allen has always helped me and with me being almost 80yrs it is very much appreciated! More

There awesome at GMC West got me in without an appointment battery was dead and they got me on my way. appointment battery was dead and they got me on my way. More

Customer service was not good. Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would commu Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would communicate it was by text only. We expected a call to go over the issue that was diagnosed on our vehicle and to discuss how to move forward. We received a text with a screen shot of the issue and a cost. Which the cost was absolutely outrageous but it is a dealership so we understand they mark up the cost. We’ve had our vehicle serviced for an oil change in the past here and had no issues. However when bringing it in for service we were told we would have it back that night. Didn’t hear anything until late that afternoon (after leaving messages cause we had not heard back by 3pm like the told us they would call) which was by text that they need more time they just now put it back to be diagnosed and he needed more time. Which is fine. However they still did not communicate to us and we had to keep calling and finally received our car back a couple days later. We will no longer be bringing our vehicle into this location. We will also spread the word about the outrageous cost and poor customer service. Granted it may have only been our representative that we were dealing with. More

Brain and Ezequiel helped me with a warranty issue on the back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day More

This was the best car-buying experience I have ever experienced. My sales person continued to work diligently over several weeks to find me the right car. He was friendly, courteous and did not try to experienced. My sales person continued to work diligently over several weeks to find me the right car. He was friendly, courteous and did not try to push me into a car that wasn't what I was looking for. When I finally found one I loved, the finance team put together a deal I felt very pleased with. Post sale, the service has been just as great. Highly recommend this dealership to anyone looking for a car. More