AutoNation Buick GMC West Sahara

Three months ago, I contacted Autonation Buick GMC West Sahara in Las Vegas, NV, for a major repair. The cost of the repair was approximately $7,000. This repair also included replacing the front brakes. S Sahara in Las Vegas, NV, for a major repair. The cost of the repair was approximately $7,000. This repair also included replacing the front brakes. Since the repair, I've reported a problem with the front brakes several times. Every time I brake, I hear a metallic squeaking sound. I also noticed a very heavy buildup of brake pads, which I never experienced before the repair. I also experience steering wheel vibration when braking at 60 mph. Finally, after contacting them again, they told me I needed to schedule a special appointment for a thorough inspection, which involved jacking up the car and removing the wheels to determine exactly what was wrong with the brakes. I drove the car that day and patiently waited for the inspection. After half an hour, the "big brake specialist" got into my car, backed up half a step, and left with a "diagnosis" that new brake discs and pads were needed. When I went to the service center, I was told the entire cost would have to be covered by me. After speaking with the manager, I learned that I needed to order parts and that he might be able to lower the price a bit. In my opinion, and I think it's not just me, the mechanic didn't properly resurface the brake discs, which is where the problem is. Four weeks have now passed, and no one has called or left a message about what to do next. If you ever need help or repairs, don't count on a mechanic (who might only be good for an oil change) or a service person, or even a manager. Tomasz.D. More

I’ve been with AutoNation Buick GMC Sahara for almost a year now and they have taken care of me everystep off the way year now and they have taken care of me everystep off the way More

Best dealership experience I’ve had after purchasing 8 different new cars. Very professional and very respectful of my time. different new cars. Very professional and very respectful of my time. More

You can’t get anyone on the phone, all you get is their stupid automated system which no one returns your call. stupid automated system which no one returns your call. More

I've always taken my car to GMC WSahara, and of all the times I've visited this place, today was the day they truly made a difference. The employees were honest and had a positive attitude, making me feel times I've visited this place, today was the day they truly made a difference. The employees were honest and had a positive attitude, making me feel confident and secure, knowing my car was in the best hands. Thank you so much! 🙏🏻. More

Top rated Team at Buick GMC West Sahara. Same day service and great communication. Exceeded expectations. Same day service and great communication. Exceeded expectations. More

They were all friendly and quick ! !!!! Plus I felt I had an honest offer …I knew my numbers coming in and you beat them , very happy with entire trans action thank you !!!! Plus I felt I had an honest offer …I knew my numbers coming in and you beat them , very happy with entire trans action thank you More

I have worked with 2 service writers Damian and Allen. Both are knowledgeable and very helpful. Would highly recommend. Both are knowledgeable and very helpful. Would highly recommend. More

Here’s a more professional, polished version while keeping it positive and authentic: If you’re in the market for a new or used vehicle, I highly recommend working with Brian G. He is extremely kno keeping it positive and authentic: If you’re in the market for a new or used vehicle, I highly recommend working with Brian G. He is extremely knowledgeable, builds strong relationships with his customers, and has great connections for tinting, service, and other add-ons. Once you’ve found the car you’ve been looking for, Luanna, the finance manager, makes the process smooth and stress-free by helping you choose the right warranty and protection plan for long-term peace of mind. Overall, an excellent experience from start to finish. More