AutoNation Buick GMC West Sahara

Driving out on a Saturday to get my car fixed because it was recalled isn't fun. What is less fun is after my wife and I, in separate cars, are told that despite having the repair scheduled for 4 days, they was recalled isn't fun. What is less fun is after my wife and I, in separate cars, are told that despite having the repair scheduled for 4 days, they don't have the part. So we just wasted 30 minutes getting there to be told something that they should have known. Instead of a "We're sorry, how can we make this right?" we got a "What do you want me to do about it?" repeated over and over. UNBELIEVABLE. So, we reschedule. Something comes up so I need to change the time for my appointment and I get put on hold for 15 minutes, then I get transferred to a VOICEMAIL Box. So I call back, and it happens AGAIN. The THIRD phone call, I am told that someone will call me back shortly. An HOUR AND A HALF later I receive a phone call. In that time I just called another dealer and went with them. More

Our experience with Desert Buick GMC was fantastic. We were shopping for a used vehicle and found a suitable vehicle on the Desert Buick GMC web site. I sent an email to inquire about the vehicles details were shopping for a used vehicle and found a suitable vehicle on the Desert Buick GMC web site. I sent an email to inquire about the vehicles details and promptly received a personal phone call from Mr. Foster regarding the inquiry. Since we do not live in Las Vegas we had to make the 2 hour trip in order to test drive the vehicle, both Mr Foster and Mr. Thomas were very accommodating as we attempted to nail down our schedule for the trip. Upon arriving at the dealership the vehicle was placed in front of the showroom and impeccably detailed and ready for our test drive. As a general note, it has been almost 15 years since we have bought a car, Mr Foster and Mr. Thomas put absolutely not pressure on us to make a decision one way or the other. We decided to purchase the vehicle and negotiated a few minor repairs be made to the vehicle. We ended up staying the night in Las Vegas so that the repairs could be made the following day. We actually drove the vehicle from the dealership (fully detailed and full of fuel)that night to our hotel and returned it the following morning for repairs. Mr. Foster actually authorized an additional repair, which was not included in those negotiated. We really appreciated the extra effort. We received nothing but the highest standard of customer service from Mr. Foster and Mr. Thomas and would highly recommend Desert Buick GMC based on our experience. More

Three days after the car was delivered, I received a call that I was given too large a discount and that I needed to provide an additional check for $1,000. I was accused by General Manager William Foster of that I was given too large a discount and that I needed to provide an additional check for $1,000. I was accused by General Manager William Foster of being less than honest in holding back a discount certificate that I had from GM until after I had attempted to negotiate the best deal possible on my own. There was no value placed on the certificate. Someone other than me placed a incorrect value on the certificate. Two managers of the dealership signed off that the deal was correct. I then signed that I accepted the deal and the car was delivered. The mistake that was made in the eyes of Mr. Foster was my fault when in reality all I did was provide a discount number that was confirmed by GM as being accurate. I traded in a leased vehicle that had a payoff to be made to the leasing company. Two weeks after my new car had been delivered, I received a call from my old leasing company that the payoff had never been made. The leasing company was looking to me for a payment. Until the dealer pays off the used car, it is still on my credit and my responsibilty. I called Mr. Foster and he said the car was paid off three days after I turned it in. I spent a frantic weekend calling my old leasing company looking for the check that was apparantly never sent to paid my car off. I was within two days of having my credit compromised. The payoff check was received the following Monday. My call to Mr. Foster alerted someone that my used car had not been paid off. Had I not made the call to Mr. Foster, there is a strong possibility my used car would still not have been paid and my credit rating affected. When my car was delivered, The salesman never gave me a tour of the service facility or did he explain the services provided by the dealership. When I alerted Mr. Foster to this fact he told me he would personally take me on a tour of the service facility and introduce me to the principal people involved. When I arrived for this tour Mr. Foster and I were walking down the hallway to the service facility. Standing in the hallway was a service writer, Allen Wright. Mr Foster introduced me to Mr. Wright, and told me he would be my service advisor. After this introduction, Mr. Foster waived his arm in the direction of the service department and promptly left. This concluded my tour of the service facility. Mr. Wright took me to his little booth, handed me his calling card and said to call him when I needed service. As you can see, this dealer in my opinion provides little or no customer service. There are other things that have happened at this dealership that have proven to me that Desert Buick does not care about me as a customer. I have a wonderful automobile in my new Buick, but honestly believe and feel I have no support or back up should I need any services from this dealer. I have met several times with Mr.Foster to explain my unhappiness and ask for his assistance in trying to resolve the issues involved. To date, he has offered nothing and rejected my attempts as to what he needs to do to make me feel like a valued customer. More