AutoNation Chevrolet Gilbert

I had shocks that were going to be replaced under warranty but the parts were on back order. The service advisor didn’t contact me about part arriving. I waited 6 months and then called them and the warranty but the parts were on back order. The service advisor didn’t contact me about part arriving. I waited 6 months and then called them and the shock replacement performed didn’t fix the issue of rear suspension creaking. The service manager, Gary, told me that since I was out of warranty by 3000 miles so he was unable help me. The replacement was not performed during the warranty period was because I was not informed about the arrival of the parts by the service advisor or the parts dept. So rather than having the rear suspension repaired under warranty I’ll have to pay out of pocket. It is difficult to get a hold of your service advisor directly since they can only text you from a shared number and if you use the number of the service department you get sent to a call center or a number that just rings but no one picks up. Overall I was unimpressed with my experience. More

i haveBest experience I have ever had with a dealership. So friendly helpful and very informative. bought 5 vehicle from autonation in past 2 years So friendly helpful and very informative. bought 5 vehicle from autonation in past 2 years More

All the gentlemen that helped me purchase my new Trailblazer were exceptional! Thanks a lot Clint, Robert, and Jason! Trailblazer were exceptional! Thanks a lot Clint, Robert, and Jason! More

Our Sales person, Melinda was absolutely amazing! I pleasure to deal with... and Robert Light was the Finance Manager ever. Our experience on Friday was the best for buying a new vehicle and we hav I pleasure to deal with... and Robert Light was the Finance Manager ever. Our experience on Friday was the best for buying a new vehicle and we have bought plenty over the years! I would like to comment that every employee that we came in contact with during the purchase of our new Traverse was well above board and certainly above any expectation I have in my mind for this purchase. Thank you to you and your team... STELLAR!! I would definitely recommend your dealership to anyone that is in the search for a new or used vehicle!!! More

Best experience I have ever had with a dealership. So friendly helpful and very informative. So friendly helpful and very informative. More

Staff was very helpful and knowledgeable and no pressure, let us take our time to look at what they had to offer let us take our time to look at what they had to offer More

They listened to what we wanted without trying to upsell us on vehicle options we didn’t need. We would recommend coming here after our horrible experience at Van Chevrolet in Scottsdale. us on vehicle options we didn’t need. We would recommend coming here after our horrible experience at Van Chevrolet in Scottsdale. More

The service was good and not to long a wait in comfortable surroundings. Nick kept me up to date comfortable surroundings. Nick kept me up to date More

I waited 15 minutes after arriving at my schedule appointment time for anyone to come talk to me. appointment time for anyone to come talk to me. More

Great service all around from customer service to technician great job Guys see you on my service technician great job Guys see you on my service More