AutoNation Chevrolet Gilbert

Waited over 4. 5 hrs. when my cooling system service was completed. Labor time was below 4.5 hr. on work order. Agent said, the excuse was mechanic had to compete hi 5 hrs. when my cooling system service was completed. Labor time was below 4.5 hr. on work order. Agent said, the excuse was mechanic had to compete his other work. Had a 8:30am appt. Departed almost 1pm More

Beautiful clean dealership with a friendly knowledgeable team that gets me in and out in a timely manner. Viewing accent windows to a huge service area shows technicians completing work assignments on custo team that gets me in and out in a timely manner. Viewing accent windows to a huge service area shows technicians completing work assignments on customers vehicles. More

When buying a vehicle here makes me never want to buy another Chevrolet again. The salesman told me he would have the truck on the lot when we got there. We had to go to another store to exchange a truck another Chevrolet again. The salesman told me he would have the truck on the lot when we got there. We had to go to another store to exchange a truck for the one I purchased. He was getting calls from another person about another sale he had going at the same time. I complained about the transmission shifting in reverse hard he said it was normal. I wish now I would have walked away then. found scratches on B pillars on both sides of the truck as well as scratches on right fender and a few other places was told no problem he would get everything fixed. I left the truck at the dealership to be repaired on12/4/2022 returned 12/13/2022 the diver side pillar was replaced but was worse than when I left it nothing else was done. finally got an appointment. 01/09/2023 they fixed the B pillar and said the transmission was diagnosed a valve body issue. Wait for parts till Friday. Finally picked the truck up 02/06/2023. When picking the truck up the transmission was the same as when I dropped it off a month earlier also greasy handprint on A pillar and greasy steering wheel interior was dirty. Called Kiara and informed her of the condition of my truck. More

No issues … work completed as expected and on time . . ‘17 Silverado with over 120k miles cannot expect a service to be speedy fast . ‘17 Silverado with over 120k miles cannot expect a service to be speedy fast More

Service advisor, Jennifer is outstanding! ! She goes above and beyond, and puts the customer first. The best!! ! She goes above and beyond, and puts the customer first. The best!! More

Took over 3 hours to purchase car supposedly cash. ..no checks. Had to get loan since last day of month & not enough time to transfer loans. Frustrating. ..no checks. Had to get loan since last day of month & not enough time to transfer loans. Frustrating. More

I needed some work on my Tahoe and when I arrived I was promptly greeted and my Service Advisor, Kiara, went over what was going to be done and approx. how long it would take. She was very thorough and pr promptly greeted and my Service Advisor, Kiara, went over what was going to be done and approx. how long it would take. She was very thorough and professional and kept me appraised of the progress on my vehicle. I appreciated the comfortable waiting area and will be sure to take my vehicles back here for any needed service. More

Everyone in the facility was nice and friendly and my salesperson Jordon made my wife and I feeling right home salesperson Jordon made my wife and I feeling right home More

Need a truck and bought it at Superstition Auto Nation. Didn’t want white but settled for it. All went well. Didn’t want white but settled for it. All went well. More

I scheduled my Camaro for an oil change/7500 mile check up at 11:30 am. I arrived at 11:25, and told the team I was staying with my car, and would need to be on my way as quickly as possible. I went in a up at 11:30 am. I arrived at 11:25, and told the team I was staying with my car, and would need to be on my way as quickly as possible. I went in and waited in the waiting area. by 12:30pm, as no one had spoken with me, I went and checked and found that my car was still waiting to be be pulled into the garage. It had literally sat out there for 60 minutes while I sat in the waiting area. 15 minutes, even 20 minutes would seem reasonable. 60 minutes of it not moving means that their appointment system is useless. I requested my car be brought to me immediately as I did not have time to wait, given that there was no estimate of when my car would get taken back. I live alone, so either I wait for my car, or have to depend on shuttles. As I worked that afternoon in chandler, a shuttle back to my house was not a option. My car was brought to me quickly, but then I asked to speak with the manager. The team tried to find the manager, originally said he was in some type of chili contest, and then that he was in a meeting. I was assured the manager would contact me. I never received a phone call. I have purchased 2 cars from autonation, and received excellent customer service. Over the years I have brought all of my cars to this autonation for service, but the past few years the service is a shot in the dark. You have to expect to spend 3-4 hours for just an oil change and an appointment time means nothing. I know that people say this is how dealerships are, but why? Why have me make an appointment for a specific time if you do not intend to even attempt to meet that time period. I am HIGHLY UNSATISFIED -- and even more so now that the manager never attempted to call me. More