AutoNation Chevrolet Greenacres

I purchased a 2016 Ford Explorer Platinum (Vin 1FM5K8HT0GGC30647) from the AutoNation Greenacres location on July 30, 2022.  I had been in the market for a new vehicle as my previous vehicle was t 1FM5K8HT0GGC30647) from the AutoNation Greenacres location on July 30, 2022.  I had been in the market for a new vehicle as my previous vehicle was totaled on July 9, 2022 resulting in many injuries as well.   Upon visiting the dealership, we were greeted by Joe Thomason, one of the used car salesmen.  We were about to leave the lot when we spotted the Ford Explorer and decided to look at the car more in detail.  Upon opening the door, there was a musty smell coming from inside of the vehicle, which we were assured an air cabin filter would clear up, and the drivers side visor cover was broken which allowed the light to remain on if left in a downwards position and the dome light area was broken as well. I was assured that the parts would be ordered, replaced, and the car would be fine.  Within 4 hours of leaving the dealership, after questioning the different makes and models of the tires on the front and the rear, my boyfriend and I drove on I-95, in which the vehicle was shaking from the steering wheel, which then led to the entire vehicle shaking. This experience alone in itself after having a vehicle totaled a few weeks prior, I had to pull over to the side of the road so that my boyfriend could turn the car around to go home due to the PTSD that was caused by my previous accident.  My main concern and priority was safety in the vehicle I was purchasing. I called the dealership on Sunday, and the vehicle was in for service Monday.  I was put into a rental on Monday, and my vehicle was back in my possession on Wednesday, after being told the tires were cupped. I inquired about if the suspension, shock absorbers, struts, shocks, and bushings were checked, I have yet to receive a response.   On August 6, 2022, I again had to communicate with AutoNation in regards to the rear windshield wiper not working, the middle console in the second row was cracked, I also registered the vehicle on Carfax per Joe's request at time of purchase,  Finding out that it was past due for a brake inspection (something I also inquired about during the test drive) I was told it was completed during the certified inspections, but it still is listed as past due on the Carfax, something that remains with the vehicle always. I also made them aware that the USB port that is built into the car continued to throw USB insertion error messages.  I was notified that I would also be receiving an update in regards to the parts that needed to be replaced.  I wasn't made aware that parts were in until I showed up on August 16, 2022. On August 8, 2022, I had to go into the collision center for an estimate, as we were parked at a CVS parking lot, an older gentleman opened his door, and dented my passenger side door.  His insurance agreed to cover the costs of the damages, and is currently being fixed. After having the estimate completed, I went into the used car center to once again follow up on my previous concerns, sent an email to the Sales manager Henry who we found out goes by numerous names, very unprofessional.  He stated he had never received any of my emails.  On August 12, 2022, I sent "Henry" who then was addressed as "Richie" the emails once again, but he seems to not receive any of them. My ultimate goal was to eliminate the additional stress, both mentally and physically as I am still under the care of doctors due to the car accident, and have the repairs completed once the vehicle was completed by collision.  Now to the main issue of the vehicle.  On August 14, 2022, my boyfriend and I were out enjoying lunch, when it started downpouring.  Once we were able to leave the establishment in which we were eating at, we went to the car, opened up the car doors, to find water dripping from the dome light area, the cupholder and front center console where the USB ports are, and the driver's side carpet area soaked. The dome lights were not only dripping water, but were piled up with water as well as the shifter area.  The vehicle was brought to automation immediately, with "Richie", Joe and 2 other employees that had seen the water leaks.  I was advised there was nothing they could do and to wait until I brought the vehicle into collision on Tuesday.  I had to park the vehicle at an incline when at home to avoid further damage.  We have two severely asthmatic children in the household, my main concern was mold.  I followed up with an email the following day addressing my concerns, still with no responses to my emails.  On August 16, 2022, I brought the car in to be repaired by collision for the door dent, and collision advised that due to the water leak, they wanted to have it serviced, before sitting on their lot potentially having rain and causing more damage.  At this point, I brought my car to the service center, needless to say, it was a nightmare. I practically had to beg to get a rental car, missed my doctors appointment which I attend three times a week due to the car accident, and was late to work. I was called later on in the day by "Henry" and was told that the visor was fixed along with a broken bar that was causing the leak where the sunroof was.  I stopped by the collision center to check on the repairs, to find out the visor was not fixed, there were rust stains on my seat as well as the cup holders.  I went into service and spoke with the used car sales repair manager David Coons.  He advised the rear windshield wiper was replaced, the dome light area along with the broken bar.  He stated that he would speak with Sacramento in regards to replacing the dashboard (which has water damage as well) and discuss replacing the carpet area on the driver's side floor board, and agreed the smell when buying the car was related to water damage. Again, never received any answer in regards to this prior to meeting with "Richie/Henry" on August 20, 2022. On August 19, 2022, I received an email from "Henry" that stated, " Krystin would you be interested in me taking you out of that vehicle in putting you in another vehicle?"  I advised I needed some time, and that I would have to discuss the matter with my boyfriend to find the best solution for our family.  Later on that day, I responded that I have considered going into another vehicle, but would need to further discuss my options and had some questions, I asked for a good time to meet in person on Saturday August 20,2022.  Upon walking into the used car dealership, we walked up to the front counter, asked for Henry and was told he would be there in a few minutes (It was actually who we were speaking to at the time remembering his name as "Richie" when first introduced), we were advised they had a vehicle in mind, and it was a Ford Explorer and it was blue.  I looked out on the lot, it was nowhere near the model I had purchased, it was bright blue in color, and I advised I would not be interested in taking the offer on that vehicle. There were two other vehicles on the lot including a Chevrolet Traverse and a Kia Telluride. We inquired about these vehicles, were advised they would not work with us on pricing, pointed at the sign that states no haggle pricing, answered his phone as we were speaking.  Very unprofessional in our opinions.  We are clear on the no haggle pricing, as you can see from our original purchase of the 2016 Ford Explorer, but after all of the issues we had dealt with, along from hours missed from work, missed doctor appointments, time spent at the dealership as well as stress both mentally and physically due to the pain from the car accident there should have been some consideration on AutoNation's part.   We were also told our options really came down to if I was going to take a defective vehicle (from time of purchase) home, take the blue explorer, or "trade in" (the email that was sent mentioned nothing in regards to a trade in, but I was being offered to be put in another vehicle) my vehicle that I just put $xx,xxx dollars on and was told that it needed to be appraised and that if we didn't take the originally purchased 2016 Ford Explorer home, they weren't even putting it back on their lot for resale due to the damages and issues, but yet I was still .  Less than 250 miles were put on the vehicle, it spent more time at the dealership than in my possession and it needed an appraisal? Needless to say, we left the dealership and visited the Cadillac location in West Palm Beach.  After explaining the horror story that we had been dealing with since July 30th, 2022, we were told the vehicle appraised at $1,000 less than i put down.  How is this possible?  My time, effort, and the level of stress was never factored in and then my vehicle appraised less than the value of my down payment? The sticker price at time of purchase was $34,498.00, plus an $800.00 dealer fee, $149.00 Tag agency electronic filing fee, and a $123.85 Registration fee, plus all the sales taxes, county taxes and fees, which all them had to be paid to AutoNation Cadillac, which by no means is their issue, but I should be reimbursed be AutoNation Greenacres for these amounts so that I may apply them to my new vehicle rather than having them paid twice in less than a month.   I have been in rental vehicles from August 1, 2022 through August 3, 2022, August 16, 2022 through August 17, 2022, both through AutoNation and it is currently still in collision with an rental being processed by All State from August 17, 2022 through August 25, 2022.  I would like a return off all fees that were processed through the Greenacres location, the remainder of my vehicles down payment returned, as well as compensation from my loss time of work in correlation with the days that I spent at the dealership after buying a defective vehicle that will not even be resold on the lot.  More