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AutoNation Chevrolet West Austin
Austin, TX
571 Reviews
AutoNation Chevrolet West Austin is one of the largest Chevrolet dealerships in the Austin, and carries one of the largest inventories of new and pre-owned Chevrolet cars, trucks, and SUVs. Located in Austin and only a few minutes north of Downtown, AutoNation Chevrolet West Austin is your local destination for all things Chevrolet. Check out our website or visit our Austin showroom in person to find your perfect new or used Chevrolet today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 571 reviews
April 20, 2023
Angelica Downes, on finances, is horrible. Don't trust her. She lies about everything. We have an 820 credit score and said it wasn't good enough for 2.9% gm special financing. We aske Don't trust her. She lies about everything. We have an 820 credit score and said it wasn't good enough for 2.9% gm special financing. We asked her to do our credit union to get a better rate. She said there was no problem doing it the next business day because our credit union was closed. She left a message 3 days later saying that she did GM financial with out our approval but we could refinance in 3 months, They sold us a package service for $650 and asked for a brochure and she said we didn't have one .We went the following week to pick up the lugnut locks and ask someone about the extended warranty broucher and got one right away . That's not the end. 2 months later, we paid the truck off and had problems getting the payout sent because Angelica Downes sent wrong info to GM financial like wrong birthdays , wrong phone numbers and wrong address and everything is correct on the paperwork we received, so this woman did all this on purpose we guess. Maybe racist because my wife is black & I'm white and this Angelica Downes is a black woman! Just saying that all because there's racist in every race. More
by Graffie2018
Employees Worked With
Jesus
April 18, 2023
Dropped off my car for repair. Was given wrong turn around time. Had to call 4 times before I had to complain to the service manager of not knowing what my car status was. Finally Was given wrong turn around time. Had to call 4 times before I had to complain to the service manager of not knowing what my car status was. Finally two days after call with manager I got my diagnostic. I approved service and finally got my car back. Works great. More
by mmrobledo33
Employees Worked With
Will
April 17, 2023
Vince was knowledgeable when it came to his recommendations for my vehicles 45k mile service. I would recommend him for your service needs. recommendations for my vehicles 45k mile service. I would recommend him for your service needs. More
by richard.jinx.ramirez
Employees Worked With
Vince
April 12, 2023
I would rate the service department a 5 out of 5. Jayden is the BEST service advisor!!! Usually, I am skeptical of service advisors however I trust him with no hesitation!! Thank you, Jayden!! Jayden is the BEST service advisor!!! Usually, I am skeptical of service advisors however I trust him with no hesitation!! Thank you, Jayden!! More
by Bobbob77
Employees Worked With
Jayden
April 11, 2023
Website is garbage, and seemingly the only way to communicate. No one answers the phone at service, or parts. Service rep was not clear on scope of work and did not communicate ability or schedule c communicate. No one answers the phone at service, or parts. Service rep was not clear on scope of work and did not communicate ability or schedule clearly.. no shortage of sales reps willing to talk about selling you a new one though. More
by Amassey
Employees Worked With
Can’t remember the names
