AutoNation Chevrolet West Austin

This review is a few months late, but I have been waiting for my first service before sending the review. We did not start off on the best foot when I went to purchase my car. It seemed like everything tha for my first service before sending the review. We did not start off on the best foot when I went to purchase my car. It seemed like everything that could go wrong did go wrong to the point that I found myself frustrated and crying. I left the dealership with no plans of returning. I finally talked to the regional manager and told him how disappointed I was in the customer service. He told me that if I came back and talk to them he would do his best to make it up to me. I won't go into details of what was done for me, but let's just say I left the dealership the next day with my car and a few perks. I was very skeptical when I walked back into the dealership, and I had a major attitude. By the time I left, I was laughing and joking with everyone. I was so impressed with how far they went just to show me that they wanted me as a customer. I gave them 5 stars because they earned it. I just got my car serviced and again they did a wonderful job. More

Unprofessional, could not help at all, I asked them to fix a problem but they asked me did I have a wheel popper for my car or else they couldn’t fix it fix a problem but they asked me did I have a wheel popper for my car or else they couldn’t fix it More

Excellent service writer Thomas moore successfully diagnosed a difficult issue with my Corvette ZO6 coupe diagnosed a difficult issue with my Corvette ZO6 coupe More

Walked in because I had been next door and not found something that suited my needs. AutoNation showed me a few trucks - and got me something that fit what I was looking for. something that suited my needs. AutoNation showed me a few trucks - and got me something that fit what I was looking for. More

serviced provided by Patrick Moore has been consistently good over the years I was there for 25k service good over the years I was there for 25k service More

The service consultant was very professional and helpful. The oil change was conducted quickly and efficiently. The oil change was conducted quickly and efficiently. More

My Service Advisor-Patrick Moore is dedicated to providing the highest service level possible. His approach puts me at ease and that allows me to trust his advice. providing the highest service level possible. His approach puts me at ease and that allows me to trust his advice. More

I am satisfied with the purchase; I am still waiting for the dealer to contact me to schedule my level 2 charging station at my home; salesman said he would contact my; he has not; so I am a little unhappy the dealer to contact me to schedule my level 2 charging station at my home; salesman said he would contact my; he has not; so I am a little unhappy about that. More

The staff, especially Mark Lucas and Max the finance guy were extremely helpful and courteous. Thanks for everything. were extremely helpful and courteous. Thanks for everything. More

No games, everything was straightforward and honest. Very happy. I wouldn't hesitate to buy again from them. Very happy. I wouldn't hesitate to buy again from them. More