AutoNation Chevrolet West Austin

4th time to bring my Volt in for "Parking Brake Problem". This time they replaced the Shift Assembly. So far after one week, the problem has not occurred. I believe this is a Chevrolet Problem, not a deale This time they replaced the Shift Assembly. So far after one week, the problem has not occurred. I believe this is a Chevrolet Problem, not a dealer problem. The dealer was doing what Chevrolet said to do. Hopefully this will be the fix. Time will tell. The Service Specialist I dealt with was great. The car was ready in less than a day. More

Olavo L. Austin, TX Although I had better experiences in the past, this time was way different. The service adviser has been always the same and a very poli Austin, TX Although I had better experiences in the past, this time was way different. The service adviser has been always the same and a very polite person. It took 2 weeks to replace the automatic transmission selector shift cable of my Vette, a $64 item, with massive bill of $1,151.00. in the process, I got an almost dead battery and not even a cleaned car. More

I have been coming to AutoNation since August 2017. In December 2021 I had a terrible repair experience with a new service writer and thought I would give it another try this month with a different ser In December 2021 I had a terrible repair experience with a new service writer and thought I would give it another try this month with a different service writer when my vehicle required repairs. Once again this was a terrible experience and picked up my vehicle when it had not been looked at for 3 days and no idea when it would be. The service writer was not at fault. This goes higher up to owners & upper management who does not take care of their employees. I took it to a different dealership where I had a great experience and my vehicle was diagnosed and repaired in one day. One more note and my vehicle will be paid off and looking to purchase a 2nd vehicle. I will buy it from the dealership where I had great service. Was told at AutoNation that you are understaffed and obviously overbooked and you don't even have a service manager. Obviously you do not take care of your employees which is painfully obvious to your customers. I am through with AutoNation. More

DO NOT USE THIS DEALERSHIP! Irresponsible and negligent. They Do not help customer at all Irresponsible and negligent. They Do not help customer at all More

Walked-In for an oil change. They were busy but still took me. They were very professional in their service. They were busy but still took me. They were very professional in their service. More

I dealt with nice and professional people, which made finding the right car easy for me. finding the right car easy for me. More

Gary Crupper was great! He.called right away after I requested info through a web page. He was very informative and attentive without being pushy.He was very personal, which He.called right away after I requested info through a web page. He was very informative and attentive without being pushy.He was very personal, which put us at ease. Great experience. We are happy with the car we bought. More

I complete process of buying a new car from beginning to end was great especially the customer service. end was great especially the customer service. More

I have been using this dealership since 1999 where I bought my new vette and then my other car. bought my new vette and then my other car. More

Very professional staff and courteous. The attention that was given to the customer is appreciated The attention that was given to the customer is appreciated More